Canon e18 and now the Lens Error - experiences back to main page
hello, thank you for taking the time to fill out this form. I am trying to put together an accurate list of people who have experienced the e18 error and on what cameras. there are a lot of stories out there, and having them all in one place will be a valuable resource. I have no affiliation with Canon or any other camera manufacturer, I *used* to be a customer myself. You can read my story here.

thank you, skot.

Update: I have heard that Canon has changed the name of the error on newer cameras from E18 to simply "Lens Error" or "Lens Error, Restart Camera". It is believed that this is very similar to the E18 error. Please let us know if you are having this error.

please see this sites privacy policy on how your info will be used and stored.

* Please, we are looking for cases where E18 has occurred due to no fault of the owner. Please do not post if the camera has been abused. thank you.

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Did you have the E18 / Lens error, Restart Camera?
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no

Has the camera been dropped or otherwise abused?
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Barbara Commins - 10.14.2016 SD1300 / Digital IXUS 105
My camera will not open.

it's an Canon PS SD1300IS
Digital ELPH

Wunna - 08.25.2016 Powershot G11
My camera is Cannon Model G11. It is cause Lens error, restart the camera. What I can do it I don't know? You will reply soon I hope.

Cristina Rivera - 06.05.2016 Powershot G10
I have been the only owner since the G10 came out. Never a problem, really. Haven't used it in a while and just took it out yesterday and took some pictures. Connected the camera to my mac and downloaded images without issues. Then went out to the park and took some pictures and then gave me the lens error. How do I restart the camera? Is there a download that will fix this?

richard - 04.21.2016 Powershot D10
having recurring problems during use.

Michael - 03.06.2016 Powershot G12
My G12 stopped working during holydays in Turkey. One morning I shot 4 photos, shut down the camera. Some seconds later I put it on, the lens went out to its far position, and from this moment on it holds this position, and does not work at all. The lens never retracts, the camera beeps (a tone like a fax noise, 4 short beeps, plus a tone lowering down in frequency), then an the display shows "Objektivfehler Kamera wird automatisch ausgeschaltet Kamera neu starten". Nothing works until now.

ssepan - 02.06.2016 Other
Canon PowerShot SX700 HS
Bought 2nd hand. Exterior clean / good shape. Camera operates normally. Error message is only present in detailed firmware info screen -- only accessible from using ver.req file on card. (see CHDK site for how to do this for this model.) I can only conclude that the error happened some time during the life of this model, and it was logged by the camera.

Paul - 01.26.2016 S100 / Digital IXUS
Lens is stuck in the extended position

Hamid - 01.24.2016 Powershot S2 IS
lens is stuck

Thomas - 01.03.2016 SD880 / Digital IXUS 870
Lens is stuck in the extended position

Peter Hood - 12.27.2015 Powershot A650
Same as everyone, one day the lens remained in the open position, got error message, lost a lot of photos.

Richard OBryan - 12.07.2015 Powershot A1200
worked great for years, then the lens did Not retract and error, restart camera (does not fix lens, never dropped, perfect position, no block

R Weber - 11.20.2015 Powershot G10
Lens error appeared after successful photography and during an attempt to shut down the camera. It had not been jarred or dropped. The previous day the camera was used in a fairly dusty environment but was kept protected as much as possible. The ambient temp was over 85F {30 C).
Removing the battery and restarting the camera and gentler tapping did not resolve the problem. The lens is stuck in the extended position I am still looking for a solution.

Marco Soria - 11.07.2015 Elph 100 HS / IXUS 115
2. No encuentro solcuiones

Jerry Jones - 10.25.2015 Powershot G10
Purchased the camera about 5 years ago. It has been used very little and probably 2-3 times a year. Camera was not dropped or abused and this error message began when trying to use it a couple of months ago.

FBB - 10.19.2015 Powershot A1000 IS
A1000IS was not damaged but now does not work, shows "Lens Error - Restart Camera".

paul m. - 10.18.2015 Powershot A1000 IS
We reviewed previously taken pictures until a low battery warning. Put in new batteries and received this lens error when tried to take new pictures.

Douglas Allis - 10.04.2015 Other
Model PC1192
Serial Number 4228314815
"Lens error, restart camera"
Never been dropped or taken to sandy dirty location.

Douglas Allis - 10.04.2015 Other
Model PC1192
Serial Number 4228314815
"Lens error, restart camera"
Never been dropped or taken to sandy dirty location.

Sven Esemann - 09.12.2015 Powershot G10
It happend after I did about 5 photos in Salat (Dordogne). My Camery ws not smatched against anything. It just happend.

Carolyn Evans - 09.10.2015 SD1000 / Digital IXUS 70
I bought the camera a few years ago. I've never had a problem with it until 2 days ago. It gives me the 'lens error - restart camera" message.

Do I need to bring it to a repair shop or is there a way to repair this on my own.?

Thanks

njoud - 09.01.2015 Powershot SX200 IS
my camera suddenly stopped working and it says; lens error, restart camera.
i wanna know how can i let it work i need it tomowrow very important ...

Richard - 08.27.2015 Powershot A480
Battery ran down with lens extended, now won't power on beyond the lens error, restart camera error.

carlo piana - 08.15.2015 Powershot S95
bought new (last one in the shop) after two days of usage the error started popping up, first times was going back by itself, fourth time stayed for good.

backs - 06.08.2015 Other
ixus105

L Ward - 06.01.2015 Powershot G10
I had this error a few years ago; took it to the camera shop which shipped it to Canon for a few weeks - repair @$200. A few days ago, same error report. Camera was not dropped, did not get sand etc. Tried fixes to release any dust without success. I love the G10 when its working. Need new camera soon; not sure I'll get a Canon again.

Johannes - 04.27.2015 Powershot G7
My Canon Powershot G7 makes noise, when i start the camera, it makes tack,tack,tack,tack, when the objektive drive out. And then, nothing ,more.

HC - 04.23.2015 SD200 / Digital IXUS 30
lens stuck open

Simonetta - 04.15.2015 Powershot G11
It just stopped working while I was shooting. Lens completely retracted and blocked.

Follow #lenserror on twitter could be helpful for all of us!

Mckenna - 03.16.2015 Other
model powershot sd1200 is - turned on after inactive for a few months, lens error reset camera appeared after i charged the battery and turned it on

Chantal Gionet - 02.24.2015 Powershot S5 IS
I was filming and when I stopped filming the lens did not want to go back in. It gave me a lens error. My batteries were really low so I thought it was that. When I changed the batteries ....no change. I did wiggle the lens a bit and it went back in....but now with the same message error..it does not want to come back out.
Thank you

Yolo - 02.15.2015 Powershot G5
No idea why it does that
(Lens error)

vivek - 02.13.2015 Other
I got a lens error restart camera error. Lens not coming out. I checked with repair shop, initially they told need to replace the lens gear but now they told need to replace entire lens set . Is is true? please help me shall i go for complete replacement ? the cost is not sure but around 3000 - 6000 Indian rupee.
Canon Powershot SX10 IS

aNTONIS - 02.08.2015 SD1400 / Digital IXUS 130
e32 ERROR

Potter - 02.01.2015 Powershot G9
Taking pictures. Turned off Camera and the lens would not retract.

Changing batteries did not solve the problem.

carew - 01.17.2015 Powershot S2 IS
I just picked up my camera one day and it gave me the E18 message, I can't explain why

greg - 01.07.2015 Powershot G9
Lens stayed out for no reason. Took out battery, tried some fixes nothing worked. Camera is now useless. Expect more from a $500 camera supposedly 'built for durability and longevity". Will never by a canon product again. We need a class action suit, canon knows and refuses to even repair the G9 as of 4/2014 only 5 years after it's release, while still repairing older cameras and less expensive ones.

Monica - 01.03.2015 SD1300 / Digital IXUS 105
Canon Ixus 105 La maquina da error de objetivo reinicie la camara. Pienso que forma parte de la obsolescencia programada de Canon.

X - 12.08.2014 Powershot G9
Camera Use Normal - turned on one day. Lens stuck out and whining sound and the classic 'lens error - restart camera'

bigbug - 11.15.2014 Powershot E1
Beach visit prior to error, suspect sand in lens mechanism which is stuck out with cover open.

Ehab - 11.02.2014 Powershot SX20 IS
My canon is text me lens error , restart camera ! Why ? 😥

Bret Barel - 10.17.2014 Powershot G9
just stopped working

david - 10.17.2014 Powershot A490
A490

Tom - 10.08.2014 Other
Model ELPH 130 IS getting a E32 Lens Error. Camera is only 4 months old, kept in a padded case and never been dropped.

Dan Hodge - 10.05.2014 Powershot A800
Purchased and worked for about a week. Got the lens error message. Lens fully extends, camera beeps five times and then it goes back in and the error message appears.

jim - 09.22.2014 N/A
Hi guys, there is an e_Bay seller that fix Canon S2, S3, S5 and other SX models with lens error.

here is the link in case you need: ebay.com/itm/141334025954

B - 09.17.2014 Powershot G9
took it out last week, hit the power button and the lens came most of the way and then it whirred & beeped and stuck in that position. I've tried 6 of the 7 steps and will send it in to be hopefully repaired.

kristen - 09.07.2014 S100 / Digital IXUS
Camera was working fine, then all of a sudden tried to turn it on and the lens popped our with the lens error message... now the camera is a brick.

a - 08.22.2014 Powershot S3 IS
we were taking pictures and suddenly (ten seconds after the last shot) it started making noise and we got the famous message.
I tried taking off the bateries, pressing all buttons in the camera,... useless.

CJ - 08.16.2014 SD780 / Digital IXUS 100
got the error

abdus shomad - 08.07.2014 Powershot A2000 IS
IMAGE STABILIZER AIAF

Mike Burcham - 07.20.2014 SD1400 / Digital IXUS 130
I've had two Canon cameras out of three that I've owned ruined with this issue. I really like the cameras, but I won;t be buying another one.

Pod Hart - 06.17.2014 Elph 100 HS / IXUS 115
Camera very well looked after, as new. No abuse, no drop, no accidental switch-on/off. Worked one day, not the next.
Will power up, take and display photos, but any attempt to zoom causes the "Lens Error. Will shut down automatically. Restart Camera" message.

mnicic - 06.13.2014 Powershot A3100
a3100

Ray - 06.11.2014 SD1400 / Digital IXUS 130
Canon PowerShot SD1400 IS shows "Lens Error, Restart Camera". Camera was about 14 months old, and just out of warranty! Camera is unusable! Tried different methods on web to fix it, still not fixable. I would not send it to Canon and pay their exorbitant repair price!

Julianna - 06.03.2014 Other
My camera is a: canon powershot elph 500 HS 12.1 mega pixels. I had my camera on my desk and when I turned it on it said "lens error will shut down automatically restart camera". I didn't drop it or anything. The only time was MONTHS ago when my mom accidentally was taking the tablecloth off our table and my camera was on it so it hit the tile. It was fine after that though.

Rafal - 05.28.2014 SD1300 / Digital IXUS 105
It just stopped retracting. I tried removing batteries, restarting, etc. - won't work. Shame on Canon.

Wini - 05.10.2014 Powershot G11
All of a sudden didn't retract! Couldn't use my camera for the rest of my holidays and awkward to travel home fully extracted.

Rebecca - 04.30.2014 N/A
Canon Powershot SX10IS

Trip of a lifetime - batteries ran down and I needed to replace the full memory card with a new one. Once I put in new batteries and the new memory card- the camera would not work and came up with Lens error, restart camera. It worked one minute and not 5 minutes later. Did all the recommended fixes - no help. Had to use my little point and shoot camera for my once in a lifetime vacation- Paris France.

So disappointed as had no trouble with my Canon until that moment.

eulette - 03.18.2014 N/A
the camera has not been used for at least a year. i took 6 pictures and put the camera down to take another one when i tried to take another picture i got the lens error. the battery was low so i put it to charge and it still did not work

eulette - 03.18.2014 N/A
the camera has not been used for at least a year. i took 6 pictures and put the camera down to take another one when i tried to take another picture i got the lens error. the battery was low so i put it to charge and it still did not work

Pedro de la Fuente - 03.10.2014 Powershot SX200 IS
I am so disappointed . This camera is not even 3 years old. I was reviewing images on the SD cards and then decided to take a shot. I then received the error message "lens error restart camera". I googled the message. Well there is no much hope. It is a shame for a 350 camera. All the most since I was very (really very) careful with it, not even one scratch. The display is in a mint condition.

This is the second big disappointment with canon products. The first one was a printer which resulted to be a lemon : canon pixma MP830. Not only were the printing costs prohibitive but it died a couple of weaks after expiry of warranty. I bought an identical model on ebay with an identical suden death.

This seems to be the called "programmed obsolescence", that Canon masters.

For short: NO MORE CANON PRODUCTS FOR ME !!!!

Pedro de la Fuente - 03.10.2014 Powershot SX200 IS
I am so disappointed . This camera is not even 3 years old. I was reviewing images on the SD cards and then decided to take a shot. I then received the error message "lens error restart camera". I googled the message. Well there is no much hope. It is a shame for a 350 camera. All the most since I was very (really very) careful with it, not even one scratch. The display is in a mint condition.

This is the second big disappointment with canon products. The first one was a printer which resulted to be a lemon : canon pixma MP830. Not only were the printing costs prohibitive but it died a couple of weaks after expiry of warranty. I bought an identical model on ebay with an identical suden death.

This seems to be the called "programmed obsolescence", that Canon masters.

For short: NO MORE CANON PRODUCTS FOR ME !!!!

Larry - 03.03.2014 Powershot A520
getting the E18 code and the lens will not move at all

Beth - 03.01.2014 Powershot A610
I've had this camera for 7 or 8 years. Today the lens stuck out with an E18 error. I shouldn't complain I guess but it's been everywhere and been a great camera! I know it still has come life left! =)

ING DANIEL GOMEZ - 02.13.2014 Powershot A3200
yes my camara is S3200 IS

Lauren - 02.12.2014 SD980 / Digital IXUS 200
One day turned on and then lens was stuck- would not retract

Nate - 01.26.2014 Powershot S2 IS
One day started showing the E18 error with a black screen, shutting down leaving the lens in the extended position.

peter - 01.14.2014 Powershot SX100 IS
The error comes and goes, but mostly happens when extending the lens. It started about a year after having the camera. Never have dropped it. And not happy about message. I have missed so many shots waiting for it to start working again.

nancy - 01.01.2014 Powershot A550
I went to take pix and have not dropped the camera. It will not retract to its position and is stuck.

priyatna - 12.27.2013 Powershot S70
e18 error, camera postion out cqnnout get it in to the case

shepherd - 12.21.2013 Powershot A70
Not much of a story...Suddenly getting E18 error code.

shepherd - 12.21.2013 Powershot A70
Not much of a story...Suddenly getting E18 error code.

Kimmberly lau - 12.16.2013 Elph 100 HS / IXUS 115
The lens is stuck open but otherwise the camera looks brand new. It does nothing except beep a few times then tells me i have a lens error and restart.

Mark Zimmerman - 11.07.2013 SD870 / Digital IXUS 860
my daughter had the camera in her purse, when she pulled it out the lens was stuck in the extended position. Canon no longer supports this camera and is offering a customer loyalty discount on a refurbished different model.

jay parker - 11.03.2013 Powershot S1 IS
Camera worked fine...then started getting the error and it is unusable....I will not buy another canon if this is the sort of design flaw they will not own up to.

ed - 09.23.2013 Other
why don't you list the powershot s100?

receiving the error 2 weeks before warranty ends, we'll see how canon germany will deal with this. what politics is it to sell such KNOWN crap???

ed - 09.23.2013 Other
why don't you list the powershot s100?

receiving the error 2 weeks before warranty ends, we'll see how canon germany will deal with this. what politics is it to sell such KNOWN crap???

Dennis - 09.21.2013 Powershot S50
I tried all of the solutions I could find, then I had an idea. I slid the lens cover open and the lens came out, howver, during it's travel, I zoomed in. Something sounded different. So I repeated the process, this time zooming out as the lens was coming out. FIXED. The e18 problem on my particular camera was that the lens would come out and then immediately retract. Amazing!!

Richard Thorp - 09.18.2013 Powershot SX230 HS
Canon Ixus 230 HS

Switched on, used, then lens wouldn't retract.

Now stuck out extended

Switch on power, get a few audible clicks

Then Lens Error, Will shut down automatically, Restart Camera
Battery drained, removed, fully charged, replaced, tried again. No good.



Laurence - 09.14.2013 Powershot G10
Shot a few snaps at full extend then the lens stuck when trying to power off giving the error message. Have lost all auto focus now and every time i turn on it starts but powering down gives the error message. I can manually twist the lens a slight amount and then it stops, at this point i can manually push the lens back into the camera and it closes the shutter but seems now is no good with every photo blurry and out of focus. Sad day when it happens when away on holiday and only have a phone camera to fall back on!!!

Felie - 09.12.2013 Powershot SX210 IS

Phuong - 09.10.2013 SD1300 / Digital IXUS 105
Can't turn on my camera, lens error
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Statistics - since Feb. 12, 2006
Powershot S2 IS:569
SD1000 / Digital IXUS 70:300
Powershot A70:283
Powershot SX200 IS:279
SD450 / Digital IXUS 55:266
SD550 / Digital IXUS 750:253
Powershot S3 IS:249
SD600 / Digital IXUS 60:236
Powershot A80:224
SD300 / Digital IXUS 40:216
Powershot S80:196
SD500 / Digital IXUS 700:193
Powershot A95:187
Powershot SX100 IS:187
Powershot D10:184
SD200 / Digital IXUS 30:175
Powershot A75:174
SD1100 / Digital IXUS 80:171
SD850 / Digital IXUS 950:168
SD870 / Digital IXUS 860:163
SD750 / Digital IXUS 75:162
Powershot G9:149
Powershot SX110 IS:139
Powershot S400:137
Powershot A520:129
SD400 / Digital IXUS 50:127
SD900 / Digital IXUS 900:120
Powershot A1000 IS:119
Powershot A60:111
Powershot A410:109
SD780 / Digital IXUS 100:108
Powershot S500:104
Powershot A590:104
Powershot S1 IS:103
Powershot S410:103
SD800 / Digital IXUS 850:97
Powershot A85:96
SD30 / Digital IXUS i Zoom:95
Powershot A400:93
S400 / Digital IXUS 400:91
Powershot A620:87
Powershot A480:87
Powershot S70:84
Elph 100 HS / IXUS 115:81
SD890 / Digital IXUS 970:80
SD770 / Digital IXUS 85:77
Powershot A470:74
Powershot S50:74
Powershot A610:73
SD100 / Digital IXUS ii:72
SD1300 / Digital IXUS 105:70
Powershot A560:66
SD630 / Digital IXUS 65:65
S500 / Digital IXUS 500:65
Powershot S5 IS:65
Powershot A2000 IS:61
Powershot G10:59
Powershot A570:59
Powershot S90:59
Elph 300 HS / IXUS 220:58
Powershot SX120 IS:57
Powershot A510:57
SD1400 / Digital IXUS 130:56
Powershot S45:54
S550 / Digital IXUS 750:54
SD700 / Digital IXUS 800:53
S410 / Digital IXUS 430:52
Powershot A430:50
Powershot S95:48
Powershot A530:47
S230 / Digital IXUS V3:47
Powershot S60:46
SD790 / Digital IXUS 90:45
SD880 / Digital IXUS 870:43
S450 / Digital IXUS 55:41
SD110 / Digital IXUS iis:40
SD1200 / Digital IXUS 95:39
Powershot A720:37
Powershot A460:37
Powershot TX1:36
Powershot A40:35
Powershot A580:34
S110 / Digital IXUS V:34
Powershot G7:34
Powershot A1100:34
SD950 / Digital IXUS 960:33
Powershot SX20 IS:32
Powershot S30:32
Powershot A630:32
Powershot A540:32
Powershot A550:29
Powershot A3100:29
SD40 / Digital IXUS i7:28
Powershot SX210 IS:27
S100 / Digital IXUS:25
Powershot A2200:24
SD3500 / Digital IXUS 210:23
SD980 / Digital IXUS 200:23
S200 / Digital IXUS V2:22
Powershot A710 IS:22
SD20 / Digital IXUS i5:21
Powershot A450:21
Powershot A640:21
Powershot A420:21
Powershot S40:20
Powershot A650:19
Powershot S20:18
SD960 / Digital IXUS 110:18
SD940 / Digital IXUS 120:18
Powershot S10:16
SD870:15
Powershot A3300:14
Elph 500 HS / IXUS 310:14
SD970 / Digital IXUS 990:13
Powershot A1200:13
Powershot SX230 HS:12
Powershot G5:11
Powershot A490:11
Powershot G12:11
S330 / Digital IXUS 330:10
Powershot A3000:10
Powershot A100:9
Powershot A495:9
SD430 / Digital IXUS Wireless:9
Powershot A300:9
S300 / Digital IXUS 300:8
Powershot A20:8
Powershot G6:8
Powershot A10:8
Powershot G11:7
Powershot G3:7
SD990 / Digital IXUS 980:7
Powershot A5:7
Powershot E1:7
Powershot Pro 1:6
Powershot A700:6
Powershot SX30 IS:6
Powershot A30:5
Powershot G1:5
Powershot G2:4
Powershot A310:4
Powershot A200:4
SD4000 / Digital IXUS 1000 / IXY 50S:4
SD950:3
Powershot A2100:3
Powershot A3200:3
Powershot A50:3
Powershot A800:3
Powershot SX100 است:2
Powershot Pro 90is:2
SD990 / Dijital IXUS 980 IS:2
SD4500 / Digital IXUS 300 / IXY 30S:2
PowerShot SX120 IS:1
SD550/Digital IXUS 750:1
Powershot SX130 IS:1
SD600/Digital IXUS 60:1
SD200/Digital IXUS 30:1
SD300 / DigitalIXUS40:1
S410/Digital IXUS 430:1
S500/Digital IXUS 500:1
Powershot A5 Zoom:1
Powershot SX220 HS:1
ELPH 100 HS / IXUS 115:1
Powershot A440:1
PowerShot SX110 IS:1
PowerShot SX200 IS:1
S230/Digital IXUS V3:1
Elph 100100 HS / IXUS 115:1
I don't own a Canon:1
Other:397

Errors reported yesterday:0
Avg. errors per day:4.59
Total errors reported:11431