Canon e18 and now the Lens Error - experiences back to main page
hello, thank you for taking the time to fill out this form. I am trying to put together an accurate list of people who have experienced the e18 error and on what cameras. there are a lot of stories out there, and having them all in one place will be a valuable resource. I have no affiliation with Canon or any other camera manufacturer, I *used* to be a customer myself. You can read my story here.

thank you, skot.

Update: I have heard that Canon has changed the name of the error on newer cameras from E18 to simply "Lens Error" or "Lens Error, Restart Camera". It is believed that this is very similar to the E18 error. Please let us know if you are having this error.

please see this sites privacy policy on how your info will be used and stored.

* Please, we are looking for cases where E18 has occurred due to no fault of the owner. Please do not post if the camera has been abused. thank you.

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X - 12.08.2014 Powershot G9
Camera Use Normal - turned on one day. Lens stuck out and whining sound and the classic 'lens error - restart camera'

bigbug - 11.15.2014 Powershot E1
Beach visit prior to error, suspect sand in lens mechanism which is stuck out with cover open.

Ehab - 11.02.2014 Powershot SX20 IS
My canon is text me lens error , restart camera ! Why ? 😥

1 - 10.21.2014 other
1

Bret Barel - 10.17.2014 Powershot G9
just stopped working

david - 10.17.2014 Powershot A490
A490

Tom - 10.08.2014 Other
Model ELPH 130 IS getting a E32 Lens Error. Camera is only 4 months old, kept in a padded case and never been dropped.

1 - 10.06.2014 other
1

Dan Hodge - 10.05.2014 Powershot A800
Purchased and worked for about a week. Got the lens error message. Lens fully extends, camera beeps five times and then it goes back in and the error message appears.

jim - 09.22.2014 N/A
Hi guys, there is an e_Bay seller that fix Canon S2, S3, S5 and other SX models with lens error.

here is the link in case you need: ebay.com/itm/141334025954

B - 09.17.2014 Powershot G9
took it out last week, hit the power button and the lens came most of the way and then it whirred & beeped and stuck in that position. I've tried 6 of the 7 steps and will send it in to be hopefully repaired.

kristen - 09.07.2014 S100 / Digital IXUS
Camera was working fine, then all of a sudden tried to turn it on and the lens popped our with the lens error message... now the camera is a brick.

a - 08.22.2014 Powershot S3 IS
we were taking pictures and suddenly (ten seconds after the last shot) it started making noise and we got the famous message.
I tried taking off the bateries, pressing all buttons in the camera,... useless.

CJ - 08.16.2014 SD780 / Digital IXUS 100
got the error

abdus shomad - 08.07.2014 Powershot A2000 IS
IMAGE STABILIZER AIAF

1 - 07.29.2014 other
1

Mike Burcham - 07.20.2014 SD1400 / Digital IXUS 130
I've had two Canon cameras out of three that I've owned ruined with this issue. I really like the cameras, but I won;t be buying another one.

1 - 07.17.2014 other
1

john - 07.15.2014 S500 / Digital IXUS 500
canon sucks

Brady - 07.03.2014 N/A

1 - 06.30.2014 other
1

1 - 06.30.2014 other
1

1 - 06.26.2014 other
1

1 - 06.23.2014 other
1

1 - 06.23.2014 other
1

Pod Hart - 06.17.2014 Elph 100 HS / IXUS 115
Camera very well looked after, as new. No abuse, no drop, no accidental switch-on/off. Worked one day, not the next.
Will power up, take and display photos, but any attempt to zoom causes the "Lens Error. Will shut down automatically. Restart Camera" message.

mnicic - 06.13.2014 Powershot A3100
a3100

1 - 06.12.2014 other
1

Ray - 06.11.2014 SD1400 / Digital IXUS 130
Canon PowerShot SD1400 IS shows "Lens Error, Restart Camera". Camera was about 14 months old, and just out of warranty! Camera is unusable! Tried different methods on web to fix it, still not fixable. I would not send it to Canon and pay their exorbitant repair price!

1 - 06.11.2014 other
1

1 - 06.06.2014 other
1

1 - 06.05.2014 other
1

1 - 06.04.2014 other
1

Julianna - 06.03.2014 Other
My camera is a: canon powershot elph 500 HS 12.1 mega pixels. I had my camera on my desk and when I turned it on it said "lens error will shut down automatically restart camera". I didn't drop it or anything. The only time was MONTHS ago when my mom accidentally was taking the tablecloth off our table and my camera was on it so it hit the tile. It was fine after that though.

1 - 06.02.2014 other
1

1 - 06.02.2014 other
1

ferdinando - 06.01.2014 Powershot G11

1 - 06.01.2014 other
1

Rafal - 05.28.2014 SD1300 / Digital IXUS 105
It just stopped retracting. I tried removing batteries, restarting, etc. - won't work. Shame on Canon.

1 - 05.26.2014 other
1

1 - 05.24.2014 other
1

1 - 05.24.2014 other
1

1 - 05.20.2014 other
1

1 - 05.15.2014 other
1

1 - 05.14.2014 other
1

1 - 05.12.2014 other
1

Wini - 05.10.2014 Powershot G11
All of a sudden didn't retract! Couldn't use my camera for the rest of my holidays and awkward to travel home fully extracted.

1 - 05.10.2014 other
1

1 - 05.07.2014 other
1

Rebecca - 04.30.2014 N/A
Canon Powershot SX10IS

Trip of a lifetime - batteries ran down and I needed to replace the full memory card with a new one. Once I put in new batteries and the new memory card- the camera would not work and came up with Lens error, restart camera. It worked one minute and not 5 minutes later. Did all the recommended fixes - no help. Had to use my little point and shoot camera for my once in a lifetime vacation- Paris France.

So disappointed as had no trouble with my Canon until that moment.

1 - 04.29.2014 other
1

1 - 04.26.2014 other
1

1 - 04.25.2014 other
1

1 - 04.25.2014 other
1

1 - 03.29.2014 other
1

eulette - 03.18.2014 N/A
the camera has not been used for at least a year. i took 6 pictures and put the camera down to take another one when i tried to take another picture i got the lens error. the battery was low so i put it to charge and it still did not work

eulette - 03.18.2014 N/A
the camera has not been used for at least a year. i took 6 pictures and put the camera down to take another one when i tried to take another picture i got the lens error. the battery was low so i put it to charge and it still did not work

Pedro de la Fuente - 03.10.2014 Powershot SX200 IS
I am so disappointed . This camera is not even 3 years old. I was reviewing images on the SD cards and then decided to take a shot. I then received the error message "lens error restart camera". I googled the message. Well there is no much hope. It is a shame for a 350€ camera. All the most since I was very (really very) careful with it, not even one scratch. The display is in a mint condition.

This is the second big disappointment with canon products. The first one was a printer which resulted to be a lemon : canon pixma MP830. Not only were the printing costs prohibitive but it died a couple of weaks after expiry of warranty. I bought an identical model on ebay with an identical suden death.

This seems to be the called "programmed obsolescence", that Canon masters.

For short: NO MORE CANON PRODUCTS FOR ME !!!!

Pedro de la Fuente - 03.10.2014 Powershot SX200 IS
I am so disappointed . This camera is not even 3 years old. I was reviewing images on the SD cards and then decided to take a shot. I then received the error message "lens error restart camera". I googled the message. Well there is no much hope. It is a shame for a 350€ camera. All the most since I was very (really very) careful with it, not even one scratch. The display is in a mint condition.

This is the second big disappointment with canon products. The first one was a printer which resulted to be a lemon : canon pixma MP830. Not only were the printing costs prohibitive but it died a couple of weaks after expiry of warranty. I bought an identical model on ebay with an identical suden death.

This seems to be the called "programmed obsolescence", that Canon masters.

For short: NO MORE CANON PRODUCTS FOR ME !!!!

Larry - 03.03.2014 Powershot A520
getting the E18 code and the lens will not move at all

Beth - 03.01.2014 Powershot A610
I've had this camera for 7 or 8 years. Today the lens stuck out with an E18 error. I shouldn't complain I guess but it's been everywhere and been a great camera! I know it still has come life left! =)

Jan Gruszkowski - 02.25.2014 Powershot S2 IS
x

ING DANIEL GOMEZ - 02.13.2014 Powershot A3200
yes my camara is S3200 IS

Lauren - 02.12.2014 SD980 / Digital IXUS 200
One day turned on and then lens was stuck- would not retract

Nate - 01.26.2014 Powershot S2 IS
One day started showing the E18 error with a black screen, shutting down leaving the lens in the extended position.

peter - 01.14.2014 Powershot SX100 IS
The error comes and goes, but mostly happens when extending the lens. It started about a year after having the camera. Never have dropped it. And not happy about message. I have missed so many shots waiting for it to start working again.

nancy - 01.01.2014 Powershot A550
I went to take pix and have not dropped the camera. It will not retract to its position and is stuck.

priyatna - 12.27.2013 Powershot S70
e18 error, camera postion out cqnnout get it in to the case

shepherd - 12.21.2013 Powershot A70
Not much of a story...Suddenly getting E18 error code.

shepherd - 12.21.2013 Powershot A70
Not much of a story...Suddenly getting E18 error code.

Myrna - 12.21.2013 N/A

Myrna - 12.21.2013 N/A

Kimmberly lau - 12.16.2013 Elph 100 HS / IXUS 115
The lens is stuck open but otherwise the camera looks brand new. It does nothing except beep a few times then tells me i have a lens error and restart.

Roland - 12.11.2013 N/A

Roland - 12.11.2013 N/A

Ludie - 12.11.2013 N/A

Ludie - 12.11.2013 N/A

Mark Zimmerman - 11.07.2013 SD870 / Digital IXUS 860
my daughter had the camera in her purse, when she pulled it out the lens was stuck in the extended position. Canon no longer supports this camera and is offering a customer loyalty discount on a refurbished different model.

jay parker - 11.03.2013 Powershot S1 IS
Camera worked fine...then started getting the error and it is unusable....I will not buy another canon if this is the sort of design flaw they will not own up to.

ed - 09.23.2013 Other
why don't you list the powershot s100?

receiving the error 2 weeks before warranty ends, we'll see how canon germany will deal with this. what politics is it to sell such KNOWN crap???

ed - 09.23.2013 Other
why don't you list the powershot s100?

receiving the error 2 weeks before warranty ends, we'll see how canon germany will deal with this. what politics is it to sell such KNOWN crap???

Dennis - 09.21.2013 Powershot S50
I tried all of the solutions I could find, then I had an idea. I slid the lens cover open and the lens came out, howver, during it's travel, I zoomed in. Something sounded different. So I repeated the process, this time zooming out as the lens was coming out. FIXED. The e18 problem on my particular camera was that the lens would come out and then immediately retract. Amazing!!

Richard Thorp - 09.18.2013 Powershot SX230 HS
Canon Ixus 230 HS

Switched on, used, then lens wouldn't retract.

Now stuck out extended

Switch on power, get a few audible clicks

Then Lens Error, Will shut down automatically, Restart Camera
Battery drained, removed, fully charged, replaced, tried again. No good.



Laurence - 09.14.2013 Powershot G10
Shot a few snaps at full extend then the lens stuck when trying to power off giving the error message. Have lost all auto focus now and every time i turn on it starts but powering down gives the error message. I can manually twist the lens a slight amount and then it stops, at this point i can manually push the lens back into the camera and it closes the shutter but seems now is no good with every photo blurry and out of focus. Sad day when it happens when away on holiday and only have a phone camera to fall back on!!!

Feliñe - 09.12.2013 Powershot SX210 IS

Phuong - 09.10.2013 SD1300 / Digital IXUS 105
Can't turn on my camera, lens error

Daniel Brueckner - 09.10.2013 Elph 100 HS / IXUS 115
problem was that i had the camera in a soft case, so that on off button was apparently pressed coincidentally and lens tried couple of times to come out.. which it could, but it did not go back, but froze..

My8os - 09.09.2013 Powershot A470
just a day my camera didnt opened

Juan - 09.08.2013 Powershot G10
Error de obj. reiniciar cámara
Mi canon g10 no ha llevado ningún golpe, me ha durado solo 4 años, costó más de 500 €.

Maarten - 09.08.2013 SD30 / Digital IXUS i Zoom
Had it for 6-7y now, always been working great and flawless. Recently started E18'ing, no workaround found listed/detailed for this camera type yet.

Jim Hamerly - 09.05.2013 Other
Brand new Canon Powershot SX 260 HS right out of the box generates E32 errors (same as code e18 in earlier cameras).

Gordon - 09.05.2013 Powershot G11
Shot a few pix at full extend then the lens stuck
when trying to go wide. Outta warranty but love the
camera.

carlos - 09.04.2013 Other
hola, compre una camara canon IXUS 130, al poco tiempo de adquirirla ya me fallaba el zomm, quedaba abierto, o a mitad, pense que podia ser la bateria, hasta que en menos de seis meses lohacia mas seguido, el periodo de garantia aun no se vence ( 2 años) ya la lleve a que la reparen, pero, preguntando sobre estas camaras, el error viene en el pequeño motor de la camara, osea se trata de un error de fabricación, canon tendría que reponer ya sea en metalico o con un modelo de camara que tenga buena calidad y la garantia correspondiente, en fin , me siento engañado y desilucionado por adquirir esta camara.sin mas por el momento.

carlos

Jalmira - 09.02.2013 Powershot S80
I have a Canon Powershot s80 camera. I had an E18 error in which the lens wouldn't retract into the camera to close. I fixed it and now the lens could fully retract and close. The problem now, is that there is no focus; the view is completely blurred and I get the E18 error occasionally with a weird noise when I turn the camera on,but the lens isn't stuck. How do I fix the blurriness and get rid of the noise?

Jalmira - 09.02.2013 Powershot S80
I have a Canon Powershot s80 camera. I had an E18 error in which the lens wouldn't retract into the camera to close. I fixed it and now the lens could fully retract and close. The problem now, is that there is no focus; the view is completely blurred and I get the E18 error occasionally with a weird noise when I turn the camera on,but the lens isn't stuck. How do I fix the blurriness and get rid of the noise?

Angela Ortiz - 08.31.2013 Other
POWERSHOT SX160 CANON

Angela Ortiz - 08.31.2013 Other
POWERSHOT SX160 NEGRA

donald - 08.31.2013 Powershot SX200 IS
Have owned this camera for four or so years (purchased new from camera shop). Have had no issues until recently when I get the lens error. Lens opens & functions as normal but still get error.

Stevew - 08.26.2013 Elph 300 HS / IXUS 220
Today the error came up asking to restart the camera. I can hear the motor hesitation when zooming in or out. A bad sign on a supposedly excellent camera.

Jennifer Rodriguez - 08.24.2013 Powershot S30
I get a clicking noise then the error when trying to zoom.
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Statistics - since Feb. 12, 2006
Powershot S2 IS:568
SD1000 / Digital IXUS 70:299
Powershot A70:283
Powershot SX200 IS:278
SD450 / Digital IXUS 55:266
SD550 / Digital IXUS 750:253
Powershot S3 IS:249
SD600 / Digital IXUS 60:236
Powershot A80:224
SD300 / Digital IXUS 40:216
Powershot S80:196
SD500 / Digital IXUS 700:193
Powershot SX100 IS:187
Powershot A95:187
Powershot D10:183
Powershot A75:174
SD200 / Digital IXUS 30:174
SD1100 / Digital IXUS 80:171
SD850 / Digital IXUS 950:168
SD870 / Digital IXUS 860:163
SD750 / Digital IXUS 75:162
Powershot G9:147
Powershot SX110 IS:139
Powershot S400:137
Powershot A520:129
SD400 / Digital IXUS 50:127
SD900 / Digital IXUS 900:120
Powershot A1000 IS:117
Powershot A60:111
Powershot A410:109
SD780 / Digital IXUS 100:108
Powershot S500:104
Powershot A590:104
Powershot S410:103
Powershot S1 IS:103
SD800 / Digital IXUS 850:97
Powershot A85:96
SD30 / Digital IXUS i Zoom:95
Powershot A400:93
S400 / Digital IXUS 400:91
Powershot A620:87
Powershot A480:86
Powershot S70:84
Elph 100 HS / IXUS 115:80
SD890 / Digital IXUS 970:80
SD770 / Digital IXUS 85:77
Powershot A470:74
Powershot S50:74
Powershot A610:73
SD100 / Digital IXUS ii:72
SD1300 / Digital IXUS 105:68
Powershot A560:66
S500 / Digital IXUS 500:66
SD630 / Digital IXUS 65:65
Powershot S5 IS:64
Powershot A2000 IS:61
Powershot A570:59
Powershot S90:59
Elph 300 HS / IXUS 220:58
Powershot A510:57
Powershot SX120 IS:57
SD1400 / Digital IXUS 130:55
S550 / Digital IXUS 750:54
Powershot G10:54
Powershot S45:54
SD700 / Digital IXUS 800:53
S410 / Digital IXUS 430:52
Powershot A430:50
Powershot A530:47
S230 / Digital IXUS V3:47
Powershot S95:47
Powershot S60:46
SD790 / Digital IXUS 90:45
SD880 / Digital IXUS 870:42
S450 / Digital IXUS 55:41
SD110 / Digital IXUS iis:40
SD1200 / Digital IXUS 95:39
Powershot A720:37
Powershot A460:37
Powershot TX1:36
Powershot A40:35
Powershot A1100:34
Powershot A580:34
S110 / Digital IXUS V:34
Powershot G7:33
SD950 / Digital IXUS 960:33
Powershot S30:32
Powershot SX20 IS:32
Powershot A540:32
Powershot A630:32
other:31
Powershot A550:29
Powershot A3100:29
SD40 / Digital IXUS i7:28
Powershot SX210 IS:27
S100 / Digital IXUS:24
Powershot A2200:24
SD980 / Digital IXUS 200:23
SD3500 / Digital IXUS 210:23
Powershot A710 IS:22
S200 / Digital IXUS V2:22
SD20 / Digital IXUS i5:21
Powershot A640:21
Powershot A450:21
Powershot A420:21
Powershot S40:20
Powershot A650:18
Powershot S20:18
SD960 / Digital IXUS 110:18
SD940 / Digital IXUS 120:18
Powershot S10:16
SD870:15
Elph 500 HS / IXUS 310:14
Powershot A3300:14
SD970 / Digital IXUS 990:13
Powershot SX230 HS:12
Powershot A1200:12
Powershot A490:11
Powershot A3000:10
Powershot G12:10
Powershot G5:10
S330 / Digital IXUS 330:10
Powershot A100:9
Powershot A495:9
Powershot A300:9
SD430 / Digital IXUS Wireless:9
Powershot A10:8
Powershot A20:8
S300 / Digital IXUS 300:8
Powershot G6:8
SD990 / Digital IXUS 980:7
Powershot E1:7
Powershot G3:7
Powershot A5:7
Powershot A700:6
Powershot G11:6
Powershot SX30 IS:6
Powershot Pro 1:6
Powershot A30:5
Powershot G1:5
SD4000 / Digital IXUS 1000 / IXY 50S:4
Powershot A310:4
Powershot G2:4
Powershot A200:4
Powershot A3200:3
Powershot A50:3
SD950:3
Powershot A2100:3
Powershot A800:3
SD4500 / Digital IXUS 300 / IXY 30S:2
SD990 / Dijital IXUS 980 IS:2
Powershot Pro 90is:2
Powershot SX100 است:2
S500/Digital IXUS 500:1
SD300 / DigitalIXUS40:1
S410/Digital IXUS 430:1
Powershot A5 Zoom:1
SD600/Digital IXUS 60:1
SD200/Digital IXUS 30:1
SD550/Digital IXUS 750:1
Elph 100100 HS / IXUS 115:1
PowerShot SX120 IS:1
Powershot SX130 IS:1
PowerShot SX200 IS:1
PowerShot SX110 IS:1
ELPH 100 HS / IXUS 115:1
Powershot A440:1
Powershot SX220 HS:1
S230/Digital IXUS V3:1
Other:391

Errors reported yesterday:0
Avg. errors per day:4.63
Total errors reported:11417