| Canon e18 and now the Lens Error - experiences | back to main page |
| hello, thank you for taking the time to fill out this form. I am trying to put together an accurate list of people who have experienced the e18 error and on what cameras.
there are a lot of stories out there, and having them all in one place will be a valuable resource. I have no affiliation with Canon or any other camera manufacturer, I *used* to be a customer myself. You can read my story here. thank you, skot. Update: I have heard that Canon has changed the name of the error on newer cameras from E18 to simply "Lens Error" or "Lens Error, Restart Camera". It is believed that this is very similar to the E18 error. Please let us know if you are having this error. please see this sites privacy policy on how your info will be used and stored. * Please, we are looking for cases where E18 has occurred due to no fault of the owner. Please do not post if the camera has been abused. thank you. |
| Bob Pirillo - 09.07.2010 | SD880 / Digital IXUS 870 |
| Turned camera on, lens froze. End of story. I take better care of my cameras than I do of myself. | |
| Mary - 09.07.2010 | Powershot A470 |
| Have had the camera for over a year liked it but was just looking at pictures on the screen when it shut down leaving me the message "lens error restart camera"! | |
| tyu - 09.07.2010 | Powershot S3 IS |
| yes | |
| Fuad - 09.07.2010 | Other |
| i can`t to use the camera! (IXY DIGITAL 800 IS) | |
| Sue Smith - 09.06.2010 | Powershot S5 IS |
|
A while back, I noticed that my camera seemed a bit slow, sluggish, took awhile to focus. Then, the problem progressed to where my lens seemed to "grind" as it moved. And finally, it froze up completely with a lens error/restart camera message. I had it checked out, and the repair estimate is $165. I've had the camera just over two years and it's been great, but I didn't expect to spend this much for a two-year camera investment. | |
| Deb Donadee - 09.06.2010 | Powershot SX110 IS |
| It just came up after a day of using the camera. No idea why. | |
| Shipra - 09.06.2010 | Powershot SX210 IS |
|
My friend was taking pictures with my cam. When the power button was pushed to turn it off, the zoomed out lens didn't go back in. I pushed the power button again and got this error message saying "Lens Error. Will Automatically Shut down. Restart the camera". Please tell me what could be the reason and how can this be fixed. | |
| bud prober - 09.05.2010 | Powershot A710 IS |
|
Bud, Less then one year of use. Lens error =could nott self repair with compressed air or other suggested fixes. Cannon offered to repair but only with 90 day warranty which is too risky for $ oo plus shopping $ 30 both ways. Cannon evidently does not want to keep customers and refuses to admit that there is a design flaw which cannot be corrected. Class action suit dropped by customers??? Bud | |
| John - 09.05.2010 | SD750 / Digital IXUS 75 |
| I was at the airport leaving for a vacation and turned the camera on to look at some photos, the lens came out and that was it. Up came "Lens error, restart camera", this has not worked after many attempts. It makes a quiet noise like a gear is not engaged. The camera is kept in a hard case and has been looked after, and it has been used a lot, producing excellent results. I have not applied any force. | |
| Heather - 09.05.2010 | SD1200 / Digital IXUS 95 |
| I was taking pictures just fine. Then I pushed the power button to turn it off and the lens didn't go back in. I pushed the power button again and got this error message. I have no idea how to fix it. I am glad I have a 2 year warranty. | |
| scott - 09.04.2010 | SD890 / Digital IXUS 970 |
| camera worked fine...all of a sudden i get this error....dont know why all of a sudden...trobleshooting now.. | |
| Kathy - 09.04.2010 | SD1000 / Digital IXUS 70 |
|
Fine for 1-1/2 years, then one day just won't close. Tried all the banging and hitting suggested on other sites ...nothing. Then I tried a combination action. With the camera in "snapshot" mode, I simultaneously powered-on while banging the bottom of the camera on a table. The camera turned on and would take pictures...until it powered off, wouldn't retract, and the error occurred again. NOT able to download any pictures. While powered on, the lens WOULD go in and out to focus. It became clear that the retracting lens cover (two pieces that join as the lens retracts) is the problem. Since the camera was broken and it costs more to repair it than replace it, I tried to open the camera and fix it myself. No luck. | |
| Kathy - 09.04.2010 | N/A |
|
Fine for 1-1/2 years, then one day just won't close. Tried all the banging and hitting suggested on other sites ...nothing. Then I tried a combination action. With the camera in "snapshot" mode, I simultaneously powered-on while banging the bottom of the camera on a table. The camera turned on and would take pictures...until it powered off, wouldn't retract, and the error occurred again. NOT able to download any pictures. While powered on, the lens WOULD go in and out to focus. It became clear that the retracting lens cover (two pieces that join as the lens retracts) is the problem. Since the camera was broken and it costs more to repair it than replace it, I tried to open the camera and fix it myself. No luck. | |
| Corinne - 09.04.2010 | N/A |
|
Powershot sd890is Lens stuck ...can't fix does anyone know what to do? | |
| Carol - 09.04.2010 | Other |
| PowerShot SX1IS I've had the camera almost a year now and have had the odd 'lens error, restart camera' Today I was out on a shoot and it happened everytime I tried to zoom out and then everytime I tried to zoom in or out - so frustrating! | |
| Matias Fernandez - 09.03.2010 | Powershot A1000 IS |
|
the optical lens can't guard when i turn on my camera and the camera display error message and turn off automatically. sorry my english is not good | |
| Michiel Kaelen - 09.03.2010 | Powershot D10 |
|
I bought this 'waterproof' camera in April 2010 and in July(3 months later) my camera suddenly stopped with the message 'lens error, restart camera'. The warranty period is 2 years, so lets see what Canon can offer! Camera is water and dustproof, so this can't be the problem. | |
| Cinalien - 09.03.2010 | Other |
| lens error redemarre camera mais rien n'est fait quand je redemarre | |
| Elena - 09.03.2010 | Other |
| IXUS 120 | |
| suleyman karapinar - 09.02.2010 | Powershot S2 IS |
|
Canon S2 IS Canon PC 1130 No:1128708640 | |
| Amanda B. - 09.02.2010 | Powershot D10 |
| Great care has been taken with this camera, as I take hundreds of photos with it every day at work. It was extremely frustrating to see the "lens error, restart camera" message appear completely out of the blue, when this camera was purchased less than 30 days ago. I've tried every cautious means of correcting the problem myself (replacing battery, removing memory card, pressing function button during power-on, etc.) and hours later it is still displaying the same message. I guess I'll be taking it back to the store tomorrow! | |
| nikki - 09.01.2010 | Powershot S45 |
| Everytime i pull back the shutter it beeps and comes up on the screen with e18 | |
| Joseph - 09.01.2010 | SD980 / Digital IXUS 200 |
| Happened twice in a roll on the same day. | |
| summer - 09.01.2010 | Powershot SX200 IS |
| have had camera less than year | |
| Kelly R. - 09.01.2010 | SD1400 / Digital IXUS 130 |
| had it for 2 weeks before the lens error started up - out of no where - never dropped or banged. brand new camera :( | |
| Teun Lamers - 09.01.2010 | Powershot SX120 IS |
| After two weeks of usage in no beach or otherwise sandy environments the camera gave a lens error. The manufacturer has showed me pictures of the camera and it indeed showed lots of sand in the gears and on the lens. To me this only shows that this camera is very sensitive to sand... | |
| Lucy Gibbons - 09.01.2010 | SD850 / Digital IXUS 950 |
| Taking a picture, camera already on and working. This message just appeared and the screen went blank! | |
| bwooyaka - 08.31.2010 | Powershot A75 |
|
попал песок нужна схема ремонта или как разобрать | |
| liz marshall - 08.31.2010 | Powershot SX120 IS |
| I have had this camera for 8 mth no problen intill now, lens error. | |
| daniela everaars - 08.31.2010 | Powershot A460 |
| Had camera for 2 years.Never dropped. Got lens error on my last vacation. Now camera is not useable. | |
| Stephanie - 08.30.2010 | Powershot A490 |
| I purchased my camera in June 2010 and used it without issue. On a trip to Barcelona, I took several photos without any problem. When I pulled the camera out of the bag to take another photo, the lens error occurred. I am not sure if the batteries were low(probably...they always are:)) but the camera was not dropped or handled roughly in anyway. I have tried restarting and unlike some others, my camera has not ever worked again. | |
| john nickelson - 08.29.2010 | Powershot S1 IS |
|
My camera is 9 mths old. Every-time I turn the camera on all it does is beep and tell me I have a lens error. Great, a $500 piece of garbage. | |
| Kelly - 08.29.2010 | Powershot D10 |
| Bought a Powershot d10 waterproof camera only 3 months ago and have the "lens error restart camera" appear out of no where. The camera has hardly been used as it was purchased for our up coming trip in two weeks to Disney...so much for having a waterproof camera to take pictures of our only family vacation ever. Thanks Canon for nothing. | |
| Mark Kenny - 08.29.2010 | SD940 / Digital IXUS 120 |
| I had a PowerShot S80, I even bought the waterproof casing for it. I got the E18 error. So I got rid of it and now have the ISUX 120 IS. I shot 20-30 pictures, put it on my desk, picked it up an hour later and it won't start :-( | |
| maggie - 08.29.2010 | Powershot SX110 IS |
| 1 1/2 years old, has been well taken care of, never been dropped. Lens is stuck in out position. Very dissatisfied. | |
| Patrick Wolf - 08.28.2010 | Powershot D10 |
| Worked great but all of a sudden 6 months later I experienced a "Lens Error". Going to call canon but dont know what they will do about it | |
| blah - 08.28.2010 | Powershot SX120 IS |
| Camera worked batteries died then lens error | |
| Luis Beto - 08.28.2010 | SD1200 / Digital IXUS 95 |
|
i just have 3 days with my camera SD1200IS (i bought it completely NEW) and TODAY appears the "lens error, restart camera" ! WTF !!!!!!!!!!!!! | |
| Robin Lovell - 08.28.2010 | SD1000 / Digital IXUS 70 |
|
Powered on camera one day, lens extending makes gear crunching noise - next thing you know, black screend and message 'lens error'. powering off camera; lens retracts. Boo...! | |
| Danny Blair - 08.28.2010 | Powershot S2 IS |
| Camera is about 6 years old, zoom began getting a bit rumbly - now get E18 error when trying to zoom. It seems fine (lens comes out and retracts) if you don't zoom. Will take photos - but as soon as trying to zoom - E18!! | |
| Chad House - 08.27.2010 | Other |
|
8/27/2010- I purchased a Powershot SX1 IS two weeks ago, on the first power up (last Friday evening), fresh out of the box, I got the lens error. I tried removing the batteries several times, no luck. Called Cannon they said it looked like a bad lens, and return to the seller, on Monday. I assumed it was ruffed up a little in shipment. It was shipped from New York, I am in Houston. I returned the camera and purchased a second one, again on Monday. It arrived tonight, Friday. The same thing !! After several restarts I successfully got the lens to retract and work. I configured the camera, took a few pictures and a couple of quick test videos. I powered the camera off, and the lens froze. I tried the battery thing, and no luck. If I tilt the camera back and forth (gently) I can hear something shifting around in the housing. I will be returning this one on Monday. At this point I feel that this camera may be a little too FRAGILE for my usage, and will have to look at some other camera. I dont feel like throwing $600.00 away.... I love canon cameras and have a Powershot 620 (I have had it for many years, and have had not one problem), and a Digital Rebel XTi. No problems.... This is probably a bad design or something... I unfortunately cannot even give a fair evaluation of the cameras performance.... Really disgusted.. Chad House | |
| Josine - 08.27.2010 | Powershot SX100 IS |
|
Bought this camera a half year ago, worked fine at first then after three months the first lens error appeared but the camera worked fine after turning off and on again. Now it doesn't do anything except showing lens error, restart camera. Haven't used the camera much, maybe shot a hundred pictures and never dropped it or anything. | |
| bruno - 08.27.2010 | Powershot SX200 IS |
| Lens error, Restart Camera: Message appeared suddenly after one year. Could not fix the camera. Dealer claimed it was dust in the camera therfore he would not give waranty. | |
| Seth Lindberg - 08.27.2010 | Other |
|
Got a Powershot SX1 1S; was simply browsing my images on the display using the zoom to see multiple images when I got the error. Barely used this. | |
| ssambaxx@yahoo.com - 08.26.2010 | Powershot S3 IS |
|
upon powering on, lens jogs in and out over first 30% of travel several times, then "Lens error restart camera" message appears. Sam | |
| Jan - 08.26.2010 | SD1000 / Digital IXUS 70 |
| Switched on lens came out error message etc | |
| KL Sinizer - 08.26.2010 | Powershot A450 |
| Put in a freshly charged battery and got the dreaded error. Now the lens will not retract. Can view the images on the card but unable to shoot any new pictures. | |
| Kimmo - 08.26.2010 | Powershot A590 |
| Canon A590 IS | |
| steve - 08.26.2010 | Powershot SX120 IS |
| had the camera about 3 mos. took it out of case to take pics. all i get is lens error restart camera.turn it off and on. same thing. | |
| Harry - 08.26.2010 | Powershot D10 |
| Bought the camera in February 2010 & first had this error in June 2010 | |
| MURALI - 08.26.2010 | Powershot A470 |
| cANON a470 | |
| Sandy Ustiniuk - 08.26.2010 | Powershot SX100 IS |
| sx10is maybe sx100is is an error | |
| Andrew Brown - 08.25.2010 | SD780 / Digital IXUS 100 |
| Camera is a couple of years old. Now I get the lens error. | |
| Pat - 08.25.2010 | Powershot A1100 |
|
Purchased the camera in Nov 09. Got the lens error msg so I took the camera back. Got another one and now it's doing the same thing. I called cannon and they said to send it back, which I shall do. The camera hasn't been used much and has never been abused. | |
| Cheewacka - 08.25.2010 | Powershot SX200 IS |
| The same error: in spanish "error obj. reiniciar cmara". No dropped, no abused. Repaired with some hits while turning on but... when will be the next error?... no more Canon!!! | |
| Amina - 08.25.2010 | Powershot A1000 IS |
| same error as the others. | |
| Lisa - 08.24.2010 | Powershot A2000 IS |
| Turned on Lens came out, end of story will not retract. | |
| SB - 08.24.2010 | Powershot SX120 IS |
| Was holding it when it was powered on accidentally. Then got lens error message when trying to shut off. Will now turn on and off, but makes clicking / grinding noise when lens moves in or out. | |
| Tony Moody - 08.24.2010 | SD750 / Digital IXUS 75 |
| Didn't stand up to my 18 month old son turning the camera on and holing his hand over the lens, preventing zoom mechanism working. | |
| Canon no more - 08.24.2010 | Powershot A2000 IS |
| Had the camera for 1 year and 9 days. Took some pics outside but when i tried to turn camera off, it starting beeping and "Lens error, restart camera" showed on the display. Turned camera off, then back on, lens wouldn't retract and same error. Put new batteries in still no luck. Sent camera to Canon, they wanted $89 to repair (half of what i paid for it). Told them no, went and bought a Kodak. | |
| Dempsey - 08.24.2010 | Powershot SX20 IS |
| I've had the camera for six months, no problems, until I inadvertently turned it on while it was inside the Canon case and the lens was blocked from extending. Lens error. Wow. Way too fragile a camera. It's now on its way to Illinois, no charge to me, and hopefully Canon can repair it. I love the camera and miss it. | |
| Juli - 08.23.2010 | Powershot A1000 IS |
| I just keep getting the message "Lens error, restart camera" and am unsure if there is a way to fix this. | |
| Maria Lynn - 08.23.2010 | SD960 / Digital IXUS 110 |
| The battery died and lens got stuck now its giving me lens error and restart camera and it shuts off right after | |
| nrgfield - 08.23.2010 | SD850 / Digital IXUS 950 |
|
We have owned a Canon PowerShot SD850 IS for about 2 1/2 years. Occasional "Lens error, Restart Camera" started happening a few months ago, but we were able to get it working again. This Saturday the error occurred and is now permanent. | |
| Jeff Lyon - 08.23.2010 | SD850 / Digital IXUS 950 |
| I had the camera for a little less than two years when the occasional "Lens error/ restart camera" began occuring. Now the lens won't come out and the camera is completely inoperable. | |
| ruud - 08.23.2010 | SD600 / Digital IXUS 60 |
| lens fout herstart camera | |
| J - 08.23.2010 | N/A |
| Any chance of it getting fixed? | |
| pep sole - 08.23.2010 | SD750 / Digital IXUS 75 |
| It doesn't work. I don't know the reason. | |
| JW - 08.23.2010 | Powershot SX200 IS |
|
Camera: Leans Error, Restart Camera Me: BS! | |
| Bob Turner - 08.22.2010 | Powershot SX200 IS |
| bbb | |
| Patty - 08.22.2010 | Powershot A540 |
| My batteries died while the lens was extended and now that I've replaced the batteries I get a "Lens error, restart camera" message. It won't even turn on. | |
| troy - 08.22.2010 | Powershot S90 |
|
i have been travelling and taking many shots with the s90 (i love it). my issue: after some 'lens error' problems, camera now turns on with a completely black screen. i have to hit 'play', and then switch back to shooting mode, and i then see what the ccd sees. it possibly has had rougher than desirable treatment - i have a soft case for it, and it gets jammed in my bag. the pressure may have induced this error for me. | |
| Walter Banzhaf - 08.22.2010 | Powershot S2 IS |
| I'm not giving up yet, but so far nothing I've tried has worked. It was a great camera for 5 years, failed suddenly on a trip to South America (day 2 of a 10-day trip). | |
| Ofek Goldreich - 08.22.2010 | N/A |
|
Well... I have the camera for a a little more than a year now. The camera worked perfectly fine and took photos in amazing quality! earlier today, I took some photos outside went to my computer and exported them, then I went back outside to take some more. I turned on my camera it worked for a few seconds and turned off. I turned it on again and it got stuck at the welcome screen and the green light was flickering, when it finally stopped, I got the message... Lens error, restart camera. I turned it off and on and replaced the battery, nothing works... | |
| Ofek Goldreich - 08.22.2010 | N/A |
|
Well... I have the camera for a a little more than a year now. The camera worked perfectly fine and took photos in amazing quality! earlier today, I took some photos outside went to my computer and exported them, then I went back outside to take some more. I turned on my camera it worked for a few seconds and turned off. I turned it on again and it got stuck at the welcome screen and the green light was flickering, when it finally stopped, I got the message... Lens error, restart camera. I turned it off and on and replaced the battery, nothing works... | |
| Jake - 08.22.2010 | Powershot SX120 IS |
|
1 month out of the box. Sand seems to have gotten in there. A little bit annoying because it just happens randomly but often enough for me say here it goes again. Especially when your about to take the picture the auto focus kicks in then bang lens error then the moment is forever lost. I keep finding very fine sand on the barrel I'm not even sure where it came from. Trying to take it apart right now wish me luck. | |
| kenneth zawrotniak - 08.21.2010 | Powershot A570 |
| lens sticks out 1/4 of an inch,will not go out or in. lens error,restart camerabut it doesn't do anything but keep saying lens error. will not go in or out. | |
| Barbara Sidler - 08.21.2010 | N/A |
|
Have Canon sd890 IS and have ha lens error twice. first time was under Warranty after less than a year. Camera has never been abused. Lens Error again but this time it finally retracted but now it will not focus but works otherwise. I have much higher end Canon cameras and use this one for an extra. Great little camera but the breakdowns are very frustrating and I have to thin there is something that is just wrong with this model to have so many "lens Error" problems. Please let me know if there is a fix I can do | |
| gcbma - 08.21.2010 | SD700 / Digital IXUS 800 |
| PowerShot SD700IS | |
| JCB - 08.21.2010 | Powershot S90 |
| S90 8 months old lens low battery light started flashing and then lens became stuck. Subsequent attempts to restart camera resulted in message "lens error restart camera". | |
| Chris - 08.20.2010 | Powershot A560 |
| Camera has been repaired once already. 2nd issue with Lens error. | |
| thomas - 08.20.2010 | SD870 / Digital IXUS 860 |
| Lens is not retrating and gives error. | |
| Mick - 08.20.2010 | Powershot G6 |
| Just Bleeps and turns off | |
| Mick - 08.20.2010 | Powershot G6 |
| Just Bleeps and turns off | |
| Sinead - 08.20.2010 | Powershot A1000 IS |
| I weent to turn on my camera but it said lens eror restart camera so i turned it ouff and then on again but this time the start up picture came up and then it just faded away again this keeps happening. I really need my camera fixed asap. | |
| Philip - 08.20.2010 | Powershot A650 |
| Out of the blue I receive this error- lens doesn't fully extend and has difficulty retracting. I have used the camera less than 10 times and have been extremely careful with it. | |
| brendan - 08.19.2010 | Other |
| sx1is | |
| alan horne - 08.19.2010 | Powershot SX200 IS |
| we are on holiday and i was about to take a photo and it just popped up and wont do anything at all | |
| ozony - 08.19.2010 | Powershot G10 |
| camera was fine for 1 full year. has a good case i always keep it in. never dusty. never dropped. never taken to a beach. etc. today i open up my case to try and get some nice shots of the sun rising..and there was the lens error. canon says its a user caused error and wants to charge me almost 200 to fix it..after the 550 spent on the camera..sounds like a Dslr price on a faulty camera. | |
| Paige - 08.18.2010 | Other |
| It is an SD1300IS PowerShot Digital Elph. The camera is a little over 4 months old!!! | |
| Pavel - 08.18.2010 | Powershot SX200 IS |
|
I have bought the camera from eBay. Camera was in almost new condition. It was working fine for almost 3 months. I took the last picture, turned it off, and the next time I tried to turn it on again, I saw the "lens error", now it won't even turn on to view the pictures on SD card. Paul | |
| Kate - 08.18.2010 | SD630 / Digital IXUS 65 |
| Turned on my camera one day and the lens extended halfway, then stopped. I tried lots of quick fixes with no luck. Haven't dropped the camera as far as I know. | |
| Mark - 08.18.2010 | Powershot SX20 IS |
| Just does it randomly. try 3 or 4 times and it finally works but a real pain when trying to get that once in a lifetime shot | |
| dave - 08.17.2010 | Powershot A570 |
| It just started giving the lens error message one day this summer. Paper weight... | |
| Robert - 08.17.2010 | Powershot A570 |
| Lens error, restart camera | |
| melanie - 08.17.2010 | Powershot SX120 IS |
| camera randomnly stopped working. wont turn on says lens error. restart camera. | |
| Ricardo - 08.17.2010 | SD890 / Digital IXUS 970 |
| turn on camera, lens came out and lens error was given | |
| john - 08.17.2010 | SD790 / Digital IXUS 90 |
| no abuse. had camera couple of years. do class action suit. | |
| Tracey King - 08.17.2010 | SD850 / Digital IXUS 950 |
|
pretty much what everyone else is experiencing. Turned it on, lens came half way out, bleeped a few times and says restart lens error. Took it to local camera store and was told it will probably cost more to fix, so best advice buy a new camera!! ovbviously it wont be a canon! | |
| Cory siddens - 08.17.2010 | SD870 / Digital IXUS 860 |
| Never dropped, camera in perfect shape, but now totally useless due to the lens error. | |
| Charles Dishon - 08.17.2010 | S450 / Digital IXUS 55 |
| Error 18 | |
| K Morris - 08.17.2010 | Powershot SX200 IS |
| Had camera about a year then suddenly Lens error and it won't do anything at all. Camera repair shop said the only place for it is the bin. Not impressed, Canon. | |
| Ev - 08.17.2010 | Powershot S1 IS |
| Camera worked beautifully for 4 and a half years although it has had it's sensor relaced (free from canon and after warranty period).turned it on one day and the lens extended, wanted to view pictures in camera so changed mode and lens stayed extended and then the dreaded lens error E18 displayed and camera automatically powered off. Has not worked since. I've now bought a panasonic but I do miss the stitch assist feature on the canon | |
| Tom - 08.17.2010 | Powershot SX110 IS |
| Four year old daughter dropped the camera and now has lens error :( | |
| kim - 08.16.2010 | Other |
|
My camera is the digital IXUS 200IS. I have had it less than 12 months. It has never been dropped and always handled with care. I have the "lens error, restart camera" message....but it will not respond and the lens will not retract or focus, in fact it won't do anything! | |
| Denise :) - 08.16.2010 | Powershot A3100 |
| Actually, this is the *second* camera I've had this happen to. I had purchased the extended warranty, and so the first time my 2009 model Canon powershot was replaced with the 2010 model. It's been less than five months, and in the middle of picture taking today, it shut down. UGH! I keep it in a case, no extreme temps, all the safeguards -- nothing abusive whatsoever. This is so discouraging! Ah well, back to Best Buy sometime this week. :( | |
| Sara - 08.16.2010 | SD970 / Digital IXUS 990 |
| PowerShot SD980 IS digital ELPH | |
| Corinne Watterson - 08.16.2010 | N/A |
| Just opened camera, focused and pressed shutter release, got the lens image message, lens is open and will not retract. I have SX200IS | |
| Bill Weinkle - 08.16.2010 | Powershot D10 |
|
I have the Powershot D-10, purchased for use in local waters. I've had it as deep as 5 meters without problem. I get the lens error when I try to use the zoom function underwater and occasionally above water- but always related to aquatic use. It usually takes about 10 tries before the camera starts working again. I'll turn the camera off and restart without success. I've tried disengaging the battery, but I get the same error over and over. Eventually, the camera starts normally and I can use it. Usually, I'm using optical zoom at fairly low power- typically somewhere between 1.4-3X and the error occurs when I try to take the shot. I usually have macro engaged and the flash is on. It doesn't happen every time I use zoom underwater, but it does more often than not and it seems to happen early in duty period when I'm using it. If I don't use zoom, there is usually no error. The camera has not been abused, it is kept clean and washed (gently) after every use. I store it and carry it in a case. This is very frustrating, the more so because I like the camera and the pictures it produces. It doesn't seem to happen at all when I'm using the camera solely on dry land. What do you suggest to alleviate this problem? cordially, Bill Weinkle | |
| Drew - 08.16.2010 | SD770 / Digital IXUS 85 |
| Took great care: always used a case, kept it clean. Lens error out of nowhere a few weeks a go. Not too happy... | |
| Terri - 08.16.2010 | Powershot D10 |
| Have had it almost a year not a single problem until today. It has been used several times underwater no problem. Today it was on my counter and when I tried to turn it on it says lens error, restart camera. I hope Canon will stand behind their product since I haven't even had this a year yet. | |
| Carsten - 08.16.2010 | Powershot S70 |
| Just came up with the e18 error after not using 3 weeks | |
| Tony - 08.16.2010 | SD700 / Digital IXUS 800 |
| 3 years old and fuine until now. Well looked after, but lens just wont open fully, focus or retract. Lens error message, not E18. | |
| gcc - 08.15.2010 | SD1100 / Digital IXUS 80 |
| Second camera, second time it has happened | |
| Roger - 08.15.2010 | Powershot S1 IS |
| On Vacation and the camera started to make a lot of noise and is now not working at all. Lens error and just making noises and will not retract or extend out causing the error. | |
| Paul - 08.15.2010 | Powershot A1000 IS |
| Used camera lightly. Lens had problems a few time retracting and I gently twisted it to close. HOWEVER, it happened once too often and the lens is now stuck 75% open and won't move. I thought that a CANON product would have been more reliable. | |
| Mo - 08.15.2010 | Powershot SX200 IS |
| The lens is stuck open | |
| nigel gadsden - 08.15.2010 | N/A |
|
I have owned my canon SX1 IS for just over a year now and what a brilliant camera until just recently. The lens error restart camera warning keeps appearing, usually just after using full zoom, this results in having to try and try to get it to restart, is there a way of restarting the camera efficiently ? Its such a shame that this problem ruins such a good camera and canon wont even acknowledge the problem! | |
| guy - 08.15.2010 | SD770 / Digital IXUS 85 |
| experienced lens error two times and it somehow was able to work again - third time it's kaput (lens won't open) makes grinding noise. have trie to get it to open hundred times but no luck. can't recommend this camera as it's not old at all. | |
| Dan Johnson - 08.15.2010 | Powershot S90 |
| I bought the S90 6 months ago and it was working flawlessly until about a month ago. Started getting the "lens error" message and after restarting continued getting it. I spent $400 on this worthless thing that doesn't work now. =( | |
| Marieke - 08.15.2010 | Powershot SX200 IS |
| Suddenly theclens will not get in. It goves lens error, with message restart. Restart doenst work. | |
| Meegan - 08.15.2010 | SD890 / Digital IXUS 970 |
| sd890 | |
| Ian - 08.15.2010 | Other |
| Canon SX1 IS | |
| Justin - 08.14.2010 | SD750 / Digital IXUS 75 |
| Filming in video mode. Turned off the camera and it retracted, then opened again and I got the lens error, restart camera before shutting off. I turned it back on - the lens retracted and opened again, same error. | |
| J. Everatt - 08.14.2010 | N/A |
| After 2 years the lens stopped in a semi-extended position - 120 to repair | |
| sally - 08.13.2010 | SD790 / Digital IXUS 90 |
| I have never dropped or abused my camera. I was shooting pics and all of a sudden the error message, telling there was a lens error and I needed to restart my camera. Now it won't work. | |
| nasrolah - 08.13.2010 | N/A |
| a590is | |
| Jake Fisher - 08.12.2010 | SD780 / Digital IXUS 100 |
| Vacationing in Mexico, had the camera for 6 months and have been extremely careful with it. All of a sudden today, out of nowhere, it stopped auto-focusing. Then, 30 mins later, the lens stayed open and I got the "lens error". So sad...half of our vacation will go uncaptured. Bad Canon, bad.... | |
| Carolyn - 08.12.2010 | SD780 / Digital IXUS 100 |
| I just purchased the Canon Powershot SD780 IS at my local Radio Shack. I charged the battery and took the brand new camera out of the box. Put the battery and a new sd card in it and turned it on. It turned on but made a very strange grinding sound like the lens was stuck and the green lights at the top of the screen started blinking then the screen went black with the "Lens Error, restart camera" displayed at the bottom. I'm taking it back tomorrow. This is ridiculous, it's brand new! | |
| F. Thomas - 08.12.2010 | Powershot A550 |
| I used my camera on vacation. One morning the lens would not open. I got the "lens error, restart camera" message. I did not drop it or abuse it. | |
| nicolas cerizola - 08.12.2010 | Powershot A510 |
|
comenzo de buenas a primeras a ocurrirme este error, sin saber los tecnicos que hacer con respecto a este!!! gracias nicola cerizola | |
| dave bains - 08.12.2010 | SD1000 / Digital IXUS 70 |
| It seems to be wanting to retreat, but the lens motor seems to be stuck | |
| Michael Kassner - 08.12.2010 | Powershot A460 |
|
Same problem as many others have had - lens is stuck out and won't be restored in its normal 'off' position. It seems to be wanting to retreat, but the lens motor seems to be stuck. | |
| David - 08.11.2010 | SD850 / Digital IXUS 950 |
|
Removed battery and memory card. Replaced battery. Turned on - no response. Replaced memory card. Turned on - no more error and camera worked correctly. | |
| Christian - 08.11.2010 | Other |
|
JUNK! I bought a Cannon SD 960 IS point n shoot about 6 months ago. It was never dropped and was properly cared for. Today I turned it on and recieved the lens error message. What a P.O.S. All of my DSLR's are Nikon. Why oh why did I not buy Nikon for a point n shoot. This was a 300 hundred dollar reminder to stick with what you know. *&^% Cannon. | |
| h - 08.11.2010 | SD500 / Digital IXUS 700 |
| na | |
| Omen - 08.11.2010 | Powershot D10 |
| Camera is 2 months old. Very light usage. Tried to zoom and received "lens error, restart camera". No amount of restarting/removing the battery will clear the error. | |
| Robert McCoy - 08.10.2010 | Other |
|
Model: Powershot SX1 is I have never dropped the camera, and when not in use, I keep it in the Canon case designed for this camera Without warning and for the first time in the six months that I have had this camera, this error, "lens error. restart camera", began to occur today as I was taking photos of our guest speaker at this morning'd Kiwanis meeting. I thought that it might be weak batteries, so I inserted new ones. The problem remains. I had to push the power button many, many times to finally be able to power up, then off to replace the batteries. After much re-tries, the camera will eventually come on properly end extend the lens, alowing me to use the camera. But with this condition, the camera is no longer reliable and, therefor, of no use to me! I had hoped there was a "fix" someone had found, but reading these other comments, it doesn't look like it. Darn! It WAS a great camera. I used to be a great fan of Canon products! | |
| Kelem - 08.10.2010 | Powershot A450 |
| I was working with the Menu options and when I turned it off lens didn't go in. | |
| Mike G. - 08.10.2010 | Other |
|
Canon Powershot sx10is. I have the "Lens error, restart camera" error. I have always been very careful handling it. I can be using the camera and try to adjust the zoom (camera is already "on" and lens is already extended) and get the error. It seems to happen most often in humid areas. That limits pretty much any outdoor photography in Virginia (USA); especially, beach photography and morning photography. The other situation occurs, even indoors, during extended photography sessions, with the device on for 15-20 minutes or longer, I get the lens error. All in all, this is the last Canon camera for me. I think I'll go back to Olympus. | |
| Amanda Fitzgerald - 08.10.2010 | Powershot SX100 IS |
| I've had my camera for a couple of years and it's been great! I spent a few hundred dollars when I bought it and it's served me well until today. I went to go turn it on and it had a lens error. I've never dropped it. It's always been stored in a protective case. And today it just had an error. Sad day for me. And apparently lots of other people. :'( | |
| Graham Wallis - 08.09.2010 | Powershot D10 |
|
13 months old and I have the error message and the camera has locked up. | |
| Maria - 08.09.2010 | SD1000 / Digital IXUS 70 |
| Three years after purchase here in Reykjavik Iceland, I am getting the Lens Error, Restart Camera message for no apparent reason. (hi Skot : ) | |
| Bill Costa - 08.09.2010 | Powershot S2 IS |
| The camera has been well cared for and gently used. Seems to happen more when there is high heat/humidity. It can go long times with no problem at all. The error only comes up when attempting to zoom the lens (in or out). | |
| Julia Hargreaves - 08.09.2010 | Other |
| Powershot SX10 IS | |
| Anna Bento - 08.09.2010 | Powershot A200 |
|
Camera was working fine. All of a sudden Error 18 appeared as I started vacation. Great timing! I was very disappointed with solution they gave me. Pay $129 to fix or purchase a new one from e-store with a 10% discount. I don't think this is any kind of solution. | |
| Jessica - 08.08.2010 | Powershot D10 |
| Turned camera on worked fine, then five minutes later turned it on again and said lens error, restart camera. | |
| Joyce - 08.08.2010 | SD880 / Digital IXUS 870 |
| Camera was not dropped but was taken to the beach and the lens stopped working. It was not placed on sand, but I can't be sure that there is no sand in the lens. The lens error restart camera appears and you can hear the motor but nothing happens. | |
| Esther - 08.08.2010 | SD870 / Digital IXUS 860 |
| i have bought this camera but lost my reciept and thus guarantee within one year, i started having the lens error message and saying restart | |
| christian isla - 08.07.2010 | Powershot S2 IS |
|
have had camera for about 5 years. I'm a responsible owner and have bought adapters and accessories. one day it gave me a black screen I restarted it and then I got the E18 Error.. I am not able to fix it yet.. I've taken it apart and found that it it perfectly clean inside. the Lens moves freely by hand with ease, but the motor just jogs back and forth even when not connected to to cogs.. ci | |
| christian isla - 08.07.2010 | Powershot S2 IS |
|
have had camera for about 5 years. I'm a responsible owner and have bought adapters and accessories. one day it gave me a black screen I restarted it and then I got the E18 Error.. I am not able to fix it yet.. I've taken it apart and found that it it perfectly clean inside. the Lens moves freely by hand with ease, but the motor just jogs back and forth even when not connected to to cogs.. ci | |
| Jamie Davidson - 08.07.2010 | Powershot SX110 IS |
| I dropped my camera and it is saying lens error | |
| Fred Povolo - 08.07.2010 | Powershot D10 |
|
I have a PowerShot D10, which is waterproof and should resit a 3-foot drop. I'm getting the "Lens error. Restart Camera" message after boot up or when trying to use the Zoom. I was on my vacation trip and I had to buy a new camera because I could not used this one. Very Dissapointed. | |
| Fred Povolo - 08.07.2010 | Powershot D10 |
|
I have a PowerShot D10, which is waterproof and should resit a 3-foot drop. I'm getting the "Lens error. Restart Camera" message after boot up or when trying to use the Zoom. I was on my vacation trip and I had to buy a new camera because I could not used this one. Very Dissapointed. | |
| Mana - 08.07.2010 | Other |
| Canon IXUS 110 IS | |
| Louis - 08.07.2010 | N/A |
|
Canon Powershot SX200 IS No dropping no shocks kept camera in a padded case For no clear reason camera stopped working Lens error, Restart camera. Replaced battery no use it simply is a dead camera. Very dissapointed. | |
| Ryan - 08.07.2010 | Powershot S90 |
|
I bought the camera two months ago. Now, the camera is non-functional, with the "Lens Error, Restart Camera" message appearing after the camera boots up and I attempt to adjust the telephoto. I bought the camera in North America and am now halfway through a two-month vacation overseas, in India where the warranty does not apply. Awesome! What should I do, buy another camera? Not use a camera? Pay for this one to be fixed? Thanks for the fond memories, Canon. | |
| D. Dix - 08.07.2010 | SD700 / Digital IXUS 800 |
| Well taken care of camera. Problem started with on/off button intermittently not working. Now lens won't go all the way in and i get the "lens error/restart camera" message. Not amused. | |
| Susan - 08.06.2010 | SD890 / Digital IXUS 970 |
| Had the camera for about 8 months (my third canon!). was NOT abused or taken to the beach. Turned the camera on one day and the lens made a funny noise and got stuck. Took the camera back to where I bought it, they sent it off for repairs. Told me it will cost $120 - which if it was any other situation I would be happy to pay considering I paid around $400 for the camera. BUT this is the third time I have had a lens issue with canon. The first time they repaired free of charge. The second time they charged me $200 so I bought this new camera which now has the same problem. Not satisfied at all! | |
| Carolyn Smith - 08.06.2010 | Powershot SX200 IS |
| Not sure what is going on . Just keep getting lens error restart camera | |
| greg - 08.06.2010 | Powershot SX110 IS |
| lens error if I try and zoom out more than 1/3 of the way. | |
| Liam Johnston - 08.06.2010 | Powershot SX120 IS |
| Canon sx120 is. not six months old. Again never dropped or abused. Jessops of high st Belfast said i must have dropped it. i denied this. They sent away, it came back, i travelled 90 miles to collect it from the store, got them to check it and guess what? Same fault. | |
| mart allen - 08.05.2010 | Powershot D10 |
| 6 months old. Never dropped or abused. Started as an intermittent error message. Camera now completely useless | |
| Graham - 08.05.2010 | Powershot G10 |
| Camera powers up ok, then won't zoom past a certain point, error msg follows. Sometimes when turning off the camera it stops giving the error msg. This seems to be intermittent but happens regularly. Don't think I'll ever be buying anything Canon again, this obviously is a design fault but Canon won't apparently recognise it. | |
| Frederic - 08.05.2010 | Powershot D10 |
| Lens error from time to time. | |
| Frederic - 08.05.2010 | Powershot D10 |
| Lens error from time to time. | |
| Alan H Munro - 08.05.2010 | SD550 / Digital IXUS 750 |
|
I have had this camera about 4years or so and it has been perfect.Suddenly it was out of focus. Changed battery , no effect.When I got home I put in four different batteries and it seemed to work with one but the rest was fuzzy focus or came up with a E18 error in bottom left corner with the lens stuck out.Powering down did not retract the lens but putting in the one reasonable battery appears to at least retract the lens.It may be the batteries, but even when it works and is in focus, adjusting the zoom screws it up again. Fortunately I have a super family and it is my birthday soon so bye bye canon Hello olympus tough 6020. P.S. I did contact canon before all this and got an e-mail back 3 days later saying I had a technical problem and send it to a authorised repair centre. Only 60 plus VAT to look at it.Not economic at that price. | |
| steve - 08.05.2010 | SD780 / Digital IXUS 100 |
| Lense error and turns off automaticly cant download pictures | |
| efrain - 08.04.2010 | Powershot A2000 IS |
|
Had this camera for about 1 year. Camera never dropped or abused. Lens is fully extended and will not successfully power up. After hitting power button, the camera emits a buzz... buzz,buzz,buzz,buzz,buzz,beep,beep,beep,beep,beep. Getting this message: "Lens error, restart camera". efrain | |
| Brielle Mushock - 08.04.2010 | Other |
| I have a Powershot SD790 IS. About a week ago, I had my camera on and I was taking a picture normally and I went to press the playback button and suddenly the screen went black and it started making this terrible noise and beeping and blinking and it said, "Lens error, restart camera". And it turned off. And every time I try to turn it on now it blinks and beeps and makes the same noise until it says "Lens error, restart camera", and shuts off. | |
| jillian martino - 08.04.2010 | Powershot SX110 IS |
| lens error, restart camera, tried restarting multiple times. still gives same error. | |
| Patrik Rosqvist - 08.04.2010 | SD890 / Digital IXUS 970 |
| The camera cannot focus any more. Lens extracts/retracts OK but focus won't work and the Lens error is shown. | |
| blah blah - 08.04.2010 | Powershot SX200 IS |
| This site is a waste | |
| mark - 08.04.2010 | SD100 / Digital IXUS ii |
| out walking in the lake district (Cumbria, UK) taking pictures. Turned camera on and got this message. Only 3 months old, and never been abused in any way whatsoever. Have reported to canon and am waiting for a response. | |
| Bruno O - 08.04.2010 | SD550 / Digital IXUS 750 |
| Second time it has happened. First time under warranty and it was fixed after much argument. Now out of warranty do not like my chances. | |
| J. Smith - 08.04.2010 | Powershot D10 |
| Hey Canon this is just the thing to get a plane flown into your headquarters, your dealing with the consumer Mecca of the Earth and this is you're product, remember your name is all over this. I want the full refund and a blowjob from your youngest daughter, it hasn't even been 6 months. Full credit or its 9\11 and business suiside all over again. Maybe you should try out the product for a couple of years before you go to market... just a thought | |
| Henning - 08.04.2010 | SD890 / Digital IXUS 970 |
| For the second time now, after repair 6 months ago. | |
| Jane Paul - 08.04.2010 | SD960 / Digital IXUS 110 |
| I purchased it from Costco May 2009 and it lasted barely one year. First, the LCD was very blurry and Canon in Irvine honored the repair even it was a few days after the one year warranty. Now, the lens click but it won't extend and I tried all online suggested fixes and it just won't work. | |
| Guy - 08.03.2010 | SD900 / Digital IXUS 900 |
| none | |
| mansour - 08.03.2010 | SD550 / Digital IXUS 750 |
| stop working | |
| grover - 08.03.2010 | SD1200 / Digital IXUS 95 |
| c | |
| grover - 08.03.2010 | SD1200 / Digital IXUS 95 |
| lens error | |
| Matt Lesko - 08.02.2010 | SD890 / Digital IXUS 970 |
| The camera just stopped working and gave the "lens error, restart camera" message. The problem is the lens is extended and won't retract back into the unit. It makes this grinding noise like its trying to retract but it can't. It has been a very reliable camera for just over a year until this happened. Pretty sure I will stay away from Canon from now on....... | |
| Jacob - 08.02.2010 | Powershot A3100 |
| Brother played with camera and camera will turn on but will beep a couple times and error message appears | |
| Ryan Walsh - 08.02.2010 | Powershot SX200 IS |
|
B.S. I"ve had this camera for over a year now and I never have abused it, dropped it or anything. Just got the fatal error and am pretty upset. Are their any class action law suits taking place agains Cannon in this regard? Sign me up. | |
| Josh Decker - 08.02.2010 | Powershot A490 |
| My camera was in its case the entire time while i was on the beach and some how it got sand in the lens/shutter area. | |
| Syl - 08.02.2010 | Other |
| Canon Powershot SX1iS | |
| Richard - 08.02.2010 | Other |
| Powershot SX1 IS. Bought this brand new in February 2010 in preparation for upcoming trip to Alaska...1 week from now. MIght be able to get it replaced at store under warranty, if I act really fast. Have used this camera gently since purchase, learning its ins and outs. Just now, powered up, lens extended to 28mm mark then it quit. "Lens error, restart camera" . I have a Canon EOS A2 film camera been using heavily since 1996 with NO failures of anykind This SX1 IS is a piece of expensive crap. So long, Canon. | |
| arpit - 08.01.2010 | Powershot SX200 IS |
|
I've had this camera for little over a year and was quite content. Of course it has been used intensively and it shows, but I've done nothing out of the ordinary with it that would cause such a problem. The retraction of the pop-up flash was wobbly and needed a push sometimes, but that was just a minor nuisance and something I've seen with others as well. Last week however, while taking some pictures and switching to movie mode, the camera went dead, with the lens out. I performed all the 'normal' checks I could think of: - turn on/off - remove battery, wait a while place back and turn on/off - remove SD card and turn on/off - use a backup battery and turn on/off - the same tests, but trying to use 'play' function instead of using the on/off button - leave off overnight while charging both batteries to full and retrying the tests above. Unfortunately, nothing helped, so I now have a camera that doesn't work with the lens sticking out. I really hope there's some way to fix this besides spending the amount of a new and better camera to repair it! | |
| Debbie - 08.01.2010 | SD1100 / Digital IXUS 80 |
| I have just this minute been using my camera to take photo's of household items. I placed the camera on my bed with the lens upright whilst I got my next item ready. I heard a quick beeping sound then the camera turned off & the lens went in. I turned it back on to use it again & got a wuick beeing sound followed by the message "lens error, restart camera" I did this a dozen times to no avail & hence I am now looking up solutions on the internet. Camera is used about 4 times a year at big occasions & then only occasionally. When not in use it is in a case & in the original box. Camera is about 18m old. | |
| Michael Quaye - 08.01.2010 | Powershot A1000 IS |
| Bought the a110OIS in Dec 2009 based on excellent overall reviews. Starting Jun 2010, the lens would not open up. Initially, we thought it was a battery problem but we swapped 2 sets of new batteries without much success. We're pissed because we could not take kids' graduation pics in jun 2010, a permanent loss. canon will not see an investment from me again. | |
| Michael Quaye - 08.01.2010 | Powershot A1100 |
| n/a | |
| kevin racine - 07.31.2010 | Powershot A2000 IS |
| Had this camera for about 1 year. Camera never dropped or abused. Lens is fully extended and will not successfully power up. After hitting power button, the camera emits a buzz... buzz,buzz,buzz,buzz,buzz,beep,beep,beep,beep,beep. Getting this message: "Lens error, restart camera". | |
| Robin - 07.31.2010 | SD770 / Digital IXUS 85 |
| It started while I was on vacation in Holland. I always keep it in a case so I am not sure what started the problem but the camera is done. I am very disappointed. | |
| Gemma Hamilton - 07.31.2010 | Powershot SX200 IS |
| Got my camera as a christmas gift, used it twice and got lens error. Cant get camera to work at all now. Where can I get this fixed. | |
| Elles Hesseling - 07.30.2010 | SD750 / Digital IXUS 75 |
| My IXUS 75 camera was giving 'Lens error, restart camera' on a sudden day. I didn't abused it or anything. I just wanted to make a photo. | |
| rhys connolly - 07.30.2010 | Powershot A480 |
|
i got a tiny bit of sand in it and ow when i turn it on it reads the "cannon logo" for about 30 seconds the beeps four times then reads "lens error,restart camera" the lens is stuck in i gt it for my thirteenth birthday and its just 7 months old has any one got methods i could use without my mum or dad finding out iv tried: vacuum hair dryer paper pin blowing tapping rubber cover tapping everywhere please help | |
| J. R.C. - 07.29.2010 | Powershot SX200 IS |
| Took camera to the beach one day. Kept it clean the whole time, but still sand got in it somehow. | |
| Supriya - 07.29.2010 | N/A |
| IXUS 110IS giving 'Lens Error, Restart Camera' error. No abuse - just started an odd day. | |
| lisa - 07.29.2010 | Powershot S3 IS |
| i continue to have the lens error problem even after it was "fixed". so maddening! | |
| Diane Hurst - 07.29.2010 | Powershot SX120 IS |
| My first camera was replaced due to this error and now the second one is doing the same thing. Takes awesome pics, great zoom. But i sure don't want another one. | |
| Diane Hurst - 07.29.2010 | Powershot SX120 IS |
| My first camera was replaced due to this error and now the second one is doing the same thing. Takes awesome pics, great zoom. But i sure don't want another one. | |
| Amie Highum - 07.29.2010 | SD990 / Digital IXUS 980 |
| I've had my camera for a year and a half and absolutely have loved it but now i can't get it to focus and it makes this awful grinding noise. Canon only had a year warranty on this so I'm now screwed with having to pay $130 or so to get it fixed or buy a new one (refurbished) through their 'loyalty program' which isn't much cheaper than other retailers or ebay! What a rip off! I'm better off selling mine for parts and then buying a brand new camera than paying $150 for a lesser megapixel camera that's not even new. . . I'm dissapointed in Canon. | |
| Juozas - 07.29.2010 | SD890 / Digital IXUS 970 |
| I cant take photos anymore. Picture is not focused, blured. Dont know what to do... | |
| Howell Schisler - 07.29.2010 | Powershot D10 |
| Heard the D10 could have this error. Called Canon and was told it was fixed. Purchased Camera. After a month the error started occurring. Missed many great shots on holiday. Called Canon support and said they would fix it but it was a issue rather than a defect that occurs in all point and shoots regardless of brand. They would not replace the camera and said after 1 year I am on my own. I am very disappointed and even though I have been a fan of Canon products all of my life, I doubt I will ever spend a penny with them again. | |
| caitlyn fisler - 07.29.2010 | Powershot SX200 IS |
| The camera i got less than a year ago all of a sudden is saying "lens error please restart"..its really anoying and it needs to be fixed. I did nothing to this camera. | |
| gary baker - 07.28.2010 | Powershot S90 |
| lens error restart camera just happened at weekend not dropped or shaken. very annoying help... | |
| Ted Hamer - 07.28.2010 | SD870 / Digital IXUS 860 |
| What is wrong with my camera? | |
| Joan in Seattle - 07.28.2010 | Powershot S90 |
| I got my Powershot S90 in February, 2010. I took it to Paris and got wonderful pictures inside the Louvre and other museums. Then I took it to Aspen, Colorado. On my first day, I turned on the camera and the lens opened and extended. I decided not to take the shot I was thinking about and tried to turn off the camera. The lens wouldn't retract, and I got a lens error/restart message. I tried again several times with the same result. I recharged the battery, and that didn't help. I called the Canon help line and followed all the directions, including the restart. I was instructed to send it in for repair. I have now spent $20 on shipping and am awaiting further resolution. The camera was not damaged or mistreated. | |
| Ydo Ehlers - 07.28.2010 | Powershot SX200 IS |
|
I've had this camera for little over a year and was quite content. Of course it has been used intensively and it shows, but I've done nothing out of the ordinary with it that would cause such a problem. The retraction of the pop-up flash was wobbly and needed a push sometimes, but that was just a minor nuisance and something I've seen with others as well. Last week however, while taking some pictures and switching to movie mode, the camera went dead, with the lens out. I performed all the 'normal' checks I could think of: - turn on/off - remove battery, wait a while place back and turn on/off - remove SD card and turn on/off - use a backup battery and turn on/off - the same tests, but trying to use 'play' function instead of using the on/off button - leave off overnight while charging both batteries to full and retrying the tests above. Unfortunately, nothing helped, so I now have a camera that doesn't work with the lens sticking out. I really hope there's some way to fix this besides spending the amount of a new and better camera to repair it! | |
| Ydo Ehlers - 07.28.2010 | Powershot SX200 IS |
|
I've had this camera for little over a year and was quite content. Of course it has been used intensively and it shows, but I've done nothing out of the ordinary with it that would cause such a problem. The retraction of the pop-up flash was wobbly and needed a push sometimes, but that was just a minor nuisance and something I've seen with others as well. Last week however, while taking some pictures and switching to movie mode, the camera went dead, with the lens out. I performed all the 'normal' checks I could think of: - turn on/off - remove battery, wait a while place back and turn on/off - remove SD card and turn on/off - use a backup battery and turn on/off - the same tests, but trying to use 'play' function instead of using the on/off button - leave off overnight while charging both batteries to full and retrying the tests above. Unfortunately, nothing helped, so I now have a camera that doesn't work with the lens sticking out. I really hope there's some way to fix this besides spending the amount of a new and better camera to repair it! | |
| fishbone - 07.28.2010 | Other |
| Canon IXUS 951S | |
| Andrew Pickett - 07.28.2010 | Powershot A480 |
| Batteries died while switching on, lens extended only part way. Now on powerup, I get a grinding noise and the "lens error, restart camera" message. | |
| Henna - 07.28.2010 | SD1100 / Digital IXUS 80 |
| My camera (Digital Ixus 80 IS) is about two years old. Few weeks ago it gave the "Lens Error, Restart Camera" -message when I tried to turn it on. I was quite confused. After a while the camera started to work again. But as I feared, the problem came back a week later on my holiday, and this time it took much more time to get camera turned on again. Since then it has behaved quite normally, but I guess I should start looking for a new camera... | |
| colin g - 07.28.2010 | Powershot SX120 IS |
| We use our camara tonns. Out of the blue we gey the error message: lens error - restart camera. How can it be fixed? Do we have the grounds for a class action lawsuit against Cannon and it's dealers for knowingly selling faulty camers. | |
| colin grant - 07.28.2010 | Powershot SX120 IS |
| We use our camara tonns. Out of the blue we gey the error message: lens error - restart camera. How can it be fixed? Do we have the grounds for a class action lawsuit against Cannon and it's dealers for knowingly selling faulty camers. | |
| Cathi - 07.28.2010 | SD750 / Digital IXUS 75 |
| Turned the camera on and the lens came out and received the Lens error, restart camera message. Have tried removing battery, removing SD card, tapping on side and manipulating lens. Nothing worked. | |
| lyla - 07.27.2010 | Powershot D10 |
|
I've had this camera for 10 months and out of the blue this error popped up, the first few weeks of owning this i went scuba diving and it was fine. until now. it has never been dropped, and i keep it in a case at all times. not sure what i'll do about it. | |
| Jennifer Alarcon - 07.27.2010 | SD1100 / Digital IXUS 80 |
|
Turned camera on and got lens error restart camera message. Will not work | |
| yulius tanding - 07.27.2010 | Powershot A430 |
| photo result is lines and white | |
| rod - 07.27.2010 | Powershot A95 |
| Worked Friday on a hot roof. Monday e18 error. None of the tricks have worked so far. Next, air or slingshot. | |
| Rasmus Kjeldmand - 07.27.2010 | SD550 / Digital IXUS 750 |
| removed the e18 problem, but still have grinding sound when lens moving and bad focus | |
| Martin - 07.27.2010 | Powershot SX200 IS |
| One more with the E18 "Lens Error" | |
| bbm - 07.26.2010 | Powershot S90 |
| Just came on one day. Trying to figure out how to fix it, will get it replaced under warranty if I can't. | |
| mark t - 07.26.2010 | Powershot A570 |
| Error message and cant correct | |
| Magni Samsonarson - 07.26.2010 | Powershot SX110 IS |
| Bought this camera on Amazon March 2009 and have taken around 1500 photos with good results. This problem started with open lens, camera turned off, battery ran out and I changed battery, and his "Lens error, Restart Camera" appeared when I turned on with new battery. I took out the small bios battery and put it in again, then lens went in, but this error is still on the screen. The lens or the camera have had no shock at all. Canon dealer told me the lens have to be changed, cost more than new camera. Cant use the camera, it turns off after few seconds. | |
| Jessica - 07.26.2010 | SD1100 / Digital IXUS 80 |
|
SD1100 IS | |
| Robin Wippich - 07.26.2010 | Powershot SX110 IS |
| I've had this camera for a year and a half and have never dropped it. The camera has had this issue off and on for a little while but has always ended up turning on the 2nd or 3rd try. No longer. It won't turn on at all today after numerous attempts. | |
| Hans Almqvist - 07.26.2010 | SD850 / Digital IXUS 950 |
| Otherwise the best compact camera Ive had. | |
| Hans Almqvist - 07.26.2010 | N/A |
| I cant guarantee that the camera hasnt ever taken any abuse, but it seems rather strange that the camera "knows" that its a lens failure and yet not offers any other solutions that restarting. Needless to say, it doesnt work after restart, either. It started having problems focusing indoors but after a few shots, the lens once again worked accurately except for macro. However, it had an unfamiliar and sinister grinding sound to it, and then all of a sudden it just died with the lens in maximum extended zoom /tele position. Same message: "lens error - restart camera"... | |
| Moises De la Cruz - 07.26.2010 | Powershot SX200 IS |
| camera stop working and show the message: "lens error, restart camera" while I was taken pictures in a indoor celebration. | |
| Miguel Poblete - 07.25.2010 | Powershot D10 |
| I own a a Powershot d10. I have not abused it in any way and it was working perfectly fine and taking excellent pictures until all of a sudden in the midst of zooming in for a picture it froze and displayed a black screen with the "Lens error, restart camera" message. | |
| Katie - 07.25.2010 | SD1200 / Digital IXUS 95 |
| Camera has been working fine and was always well cared for in a padded case. Extremely disappointed. We have a 9 month daughter and will miss out on valuable pictures =( | |
| Sandeep - 07.25.2010 | SD1200 / Digital IXUS 95 |
| it gives 'lens error, restart camera' message. | |
| Dave - 07.25.2010 | Powershot A70 |
|
A70, bought about five years ago. Worked great for two years or so, started getting the E18 errors, then had the CCD problem start. Canon repaired for free.Now, after two more years, getting E18 errors; camera will sometimes work, mostly not. | |
| Dee - 07.25.2010 | Powershot S3 IS |
| Lens error, restart camera appeared with beeps then shut itself off. This happened several times before sending it to Canon. Received a quote back saying it would cost $150 to repair what they said was water damage. I did not have it out in rain nor get any water on it. I didn't have $150 to repair it so I used it with the rare success through many frustrating lens error messages until it eventually no longer worked. I am extremely disappointed with Canon's not taking responsibility for something that obviously is a widespread problem with their product. | |
| jason kane - 07.24.2010 | Powershot SX200 IS |
| the picture is all blury thhink its the e18 | |
| DEIVID - 07.24.2010 | Powershot A1000 IS |
| say lens error,restart camera | |
| William Farnan - 07.24.2010 | SD1100 / Digital IXUS 80 |
| Just had the camera in its bag shot some photos pulled it out again and only 1/2 the elns cover would open | |
| Pearl Khan - 07.24.2010 | SD970 / Digital IXUS 990 |
| just stopped working | |
| hadi - 07.24.2010 | Other |
|
camera model is :powershot sx 1 i bought this camera 3 weeks ego error :e18 or error lens | |
| Jack Vickers - 07.24.2010 | SD1400 / Digital IXUS 130 |
| Camera displays image, but lens will not shut down | |
| dino - 07.24.2010 | Powershot D10 |
| sometimes it doesn't work at all, sometimes it's fine | |
| scott - 07.24.2010 | N/A |
| a1000is | |
| mike - 07.23.2010 | Powershot SX200 IS |
| sx200is, about a year old. have taken many good pix. on vacation in july. dropped from waist high onto asphalt / gravel. had no problem taking many more pix. then, 2 days later, turned on to take a picture and the protective shutters didn't open quite all the way, but still took some pix. turned off, shutters closed normally. next time turned on, got Canon screen, then "lens error, restart camera", some beeps, then off. more or less same sequence when just trying to view pix on memory card. all pix still on chip, but not viewable on camera. | |
| Anthony Howe - 07.23.2010 | Powershot A560 |
| The camera just stopped working today with the E18 error. It was working yesterday but when I turned it on today, I got the E18. I'm disappointed in Canon. | |
| Cadir - 07.23.2010 | Other |
|
Powershot SX1 IS. I bought the camera at the end of may and after 2-3 weeks: lens error. Changed the baterrys, on/off..... no changes at all, still the same message: lens error. So I have te send it to Canon.... | |
| Tammy Auel - 07.23.2010 | SD870 / Digital IXUS 860 |
| After using it about a month ago I shut it off, put it in its case and placed in my desk. Grabbed it this morning to use on a camping trip and - you guessed it! - Lens error. After reading all these comments, I'm not expecting much but am still contacting Canon. My second phone call will be to Consumer Reports which rated this camera so highly. | |
| Tammy Auel - 07.23.2010 | SD870 / Digital IXUS 860 |
| After using it about a month ago I shut it off, put it in its case and placed in my desk. Grabbed it this morning to use on a camping trip and - you guessed it! - Lens error. After reading all these comments, I'm not expecting much but am still contacting Canon. My second phone call will be to Consumer Reports which rated this camera so highly. | |
| Jack Owens - 07.23.2010 | Powershot S3 IS |
| I purchased my Canon S3 IS used, but in mint condition and never had any problems with the dreaded "lens error, restart camera" message. However, when I sold my camera through a major online auction service, the new owner returned the camera because of the lens error message. He tried everything short of sending the camera for repair, which would have been too costly. Once the camera was returned to me, I also tried many of the suggested online solutions to correct the problem, but was unable to get the lens to retract or zoom. Now I'm getting estimates to repair the camera in hopes of at least selling the camera and getting some of my money back. I have since purchased another brand of zoom lens camera and will not be buying another Canon product. | |
| carolyn - 07.23.2010 | N/A |
| My camera froze after taking 2 pics. Model A630 2 yrs old. | |
| Jill - 07.23.2010 | Powershot S2 IS |
| Error message came out of the blue. Camera was always well cared for. On holiday at the time and now no pictures to record that time with my family. Very disappointed. | |
| Lori - 07.22.2010 | SD870 / Digital IXUS 860 |
| Lens will not go in and get a Lens Error. | |
| Dan G - 07.22.2010 | N/A |
| Camera turned on, got low batt warning, then "lens error, restart camera". Lens won't retract no matter what! Grrr | |
| Wim - 07.22.2010 | Powershot S3 IS |
| From one day to another, the camera stopped working with the 'lens error', the lens extended for about 20%. When I applied some force to move the lens, it now fully comes out and in again with a rattling sound, and still gives me the 'lens error'. Canon never again. | |
| Andy Mclaughlin - 07.22.2010 | Powershot SX100 IS |
|
Purchased Powershot SX1. Had it for 4 months worked fine. Lens then wouldn't retract and had "lens error, restart camera" message. Could never get it working again. Now arguing with the seller about repairing it under warranty. They reckon we must have dropped it! Does anyone have any positive experience with getting this dealt with under warranty - as clearly it's a canon fault - not a customer fault. | |
| R. Barrett - 07.21.2010 | Powershot D10 |
|
I have had the camera for barely 2 months and have used it only once, very gently without even taking it out on the water. Last night I brought it to a friend's dinner and I managed to take a few shots. After which it refuses to turn on and flashes a "Lens Error, Restart Camera" message. I called the Canon business center and they cannot even service my camera using the warranty. They expect me to pay for it when they sell faulty products. | |
| jen raine - 07.21.2010 | N/A |
| Have a cannon SD 1100 IS for two years. Has worked like a charm. Worked today; put it in my purse (new purse, so it doesn't have any lint, etc) and when I pulled it out several hours late, it didn't work. I have received this message before, but I have always been able to easily re-start it. Now I have a couple hundred vacation photos and no way to access them. | |
| Rosanna - 07.21.2010 | Powershot SX110 IS |
| Daughter has had her camera for approximately 2 years and we loved it. While on vacation last week, went to take a pic on the second day there, and received the message "lens error-restart camera". Hasn't worked since and we were out on taking pics. Honestly thought that Canon cameras were reliable but after reading all these posts, I wonder. If Canon doesn't resolve this issue for me, I'll need to make sure that the word gets out via facebook so that they do not make money at other people's expense. Canon should be equivalent to a good brand and if it isn't, people should know about it. | |
| jarno - 07.21.2010 | Powershot S90 |
| - | |
| jeff - 07.20.2010 | SD970 / Digital IXUS 990 |
| went to beach...did not drop in sand. Wind was blowing. Ocean mist hit camera. Now Lens error. had it repaired at $150 already 2 months ago, now this. | |
| Carla Memmelaar - 07.20.2010 | SD980 / Digital IXUS 200 |
| Matt Snitowsky - 07.20.2010 | SD550 / Digital IXUS 750 |
| d | |
| Harry - 07.20.2010 | Powershot D10 |
| Bought my D10 about 4 months ago. Very annoyed about this error that makes the camera unusable. | |
| syeisha byrd - 07.20.2010 | SD850 / Digital IXUS 950 |
| I had the camera in my hand. Took a picture it worked fine. I turned th camera back on to take another picture and it said lenses error, restart | |
| calintzkyezack - 07.20.2010 | Powershot A460 |
| 2 year old camera,and its my girlfriend's camera. She ask me if I could fix it because at first the pictures taken were too bright whlie using the default setting. A times it just showing plain white pictures. But when it gets in my hand, the lens won't get back in when I turn it off and get lens error message(Oh shit!Did I broke it?). I'm glad that I visited this site because now I already know that canon has a poor quality and will be broken after one or two year (even if taken a good care of it), while the my camera which is benq still works just fine without much problems. I explain to my girl that her camera's is DEAD and show this site just to prove it (so she didn't get angry with me). Guys,just try avoid buying canon, lets try other brands of digital cameras. I've used both benq and my new fujifilm s200exr superzooms camera, both aren't broken yet. | |
| calintzkyezack - 07.20.2010 | Powershot A460 |
| 2 year old camera,and its my girlfriend's camera. She ask me if I could fix it because at first the pictures taken were too bright whlie using the default setting. A times it just showing plain white pictures. But when it gets in my hand, the lens won't get back in when I turn it off and get lens error message(Oh shit!Did I broke it?). I'm glad that I visited this site because now I already know that canon has a poor quality and will be broken after one or two year (even if taken a good care of it), while the my camera which is benq still works just fine without much problems. I explain to my girl that her camera's is DEAD and show this site just to prove it (so she didn't get angry with me). Guys,just try avoid buying canon, lets try other brands of digital cameras. I've used both benq and my new fujifilm s200exr superzooms camera, both aren't broken yet. | |
| sam l - 07.19.2010 | SD1100 / Digital IXUS 80 |
| Two-year-old camera got "lens error, restart camera" | |
| josh - 07.19.2010 | Powershot A480 |
| just over one year of occasional use before e18'd. i had brought it on a weekend vacation, sand or minor bumps may be the cause but i took care not to smash it or cover it in sand. | |
| Joe Starr - 07.19.2010 | SD1200 / Digital IXUS 95 |
| Camera is only 6 months old, barely any ware on the camera. Yesterday it worked just fine and today the lens won't open. This is extremely frustrating. | |
| Zoe Gibson - 07.19.2010 | Powershot SX100 IS |
|
Brand new camera Powershot SX1IS, hardly used!! Permanent error message regarding lens error. I can not do anything with it. This came out of the blue.I am not impressed, also when I read on the internet than many people have this problem! | |
| king - 07.19.2010 | SD870 / Digital IXUS 860 |
| lens erros | |
| todd - 07.18.2010 | SD870 / Digital IXUS 860 |
|
Okay, I am happy to report I fixed my camera lens error that I reported early. I figured the cost to fix the camera would be close to the cost to buy a new one plus the new ones are better anyway. So why not try everything possible to fix it because I wouldn't spend a dime to repair it and would just throw it away anyway. I found a blog that listed several ways to try and fix the lens error, some of which are already on this site. Here is the site. //camerarepair.blogspot.com/ Fix #7 did the trick for me. I pushed the power button while gently turning the lens (in my case clockwise) and when I heard a fairly audible click, I stopped turning the lens. You might be asking how did I know to turn it clockwise? Well I looked on the camera box and noticed my camera lens looked out of alignment - the "CANON ZOOM LENS" text was on the bottom not on the left side when looking at the lens. The next time I powered on the lens fully opened and autofocus worked. When I turned it off, the lens fully retracted. So for my case, It turns out the lens guides were not in alignment. My recommendation is try the blog and attempt all the fixes. My guess is that your going to throw the camera away anyway so why not try everything you can to fix it. | |
| todd - 07.18.2010 | SD870 / Digital IXUS 860 |
| Lens error, Restart Camera error that everyone else is having. The lens just will not retract all the way anymore. Tried all the simple methods like removing/replacing the battery, on/off several times, etc. Nothing works. Its unfortunate, the camera had little use over the years and worked great. | |
| Barry - 07.18.2010 | Powershot SX200 IS |
| Camera has never been abused. worked fine without any any symptoms of a problem. Turned is on and received error message " Restart Camera Lens Error | |
| Barry - 07.18.2010 | Powershot SX200 IS |
| Camera has never been abused. worked fine without any any symptoms of a problem. Turned is on and received error message " Restart Camera Lens Error | |
| Jerry Braun - 07.18.2010 | N/A |
| powershotA570is | |
| Eko - 07.18.2010 | Powershot G10 |
|
Was taking pictures on the beach when all of sudden the lens of my camera got stuck and can not retract when turned off probably sands came in | |
| Kim McIntyre - 07.18.2010 | Powershot S2 IS |
| too much money for a piece of crap! | |
| michgirl - 07.18.2010 | Powershot D10 |
|
7 months old and keeps giving lens error unsure if cannon will replace it | |
| vittorio - 07.18.2010 | Powershot S80 |
| I shaked it and it worked tthree or four times. Then DEAD! | |
| Kelly Baldwin - 07.18.2010 | Powershot D10 |
| Only had the camera for 2 weeks and I can't get it to work any more because of the lens error. | |
| Laura - 07.18.2010 | Powershot D10 |
| My camera started acting up about 6 months after I got it. I'll try to turn it on and it says lens error restart camera but then I'll try to turn it on 10 minutes later and it will be fine. I have not dropped it and it is always in its case. I don't know what to do. | |
| Marne Rogers - 07.17.2010 | Powershot SX100 IS |
| Woo woo Amy! Your advice (7/10/2010) to grasp the camera firmly then solidly, but gently smack it into the palm of the other hand worked for me. Time to start researching my next camera. Probably won't be a Canon. | |
| Marne Rogers - 07.17.2010 | Powershot SX100 IS |
| I encountered the "lens error, restart camera" error message and have not been able to recover on my own. The camera is a Canon Powershot SX100IS about 2 1/2 years old, no previous problems. Extremely disappointed in Canon as it was highly rated at time of purchase and not inexpensive. Canon will charge a minimum of $89 to fix it. No reason to believe the problem will go away permanently even if it is fixed. What to do??? | |
| Andrew aw - 07.17.2010 | Powershot D10 |
|
i didn't drop my camera before or what so ever... managed to take 3 shots before this error occured.. i bought this camera roughly 6-7 months ago | |
| mary - 07.17.2010 | SD780 / Digital IXUS 100 |
| the same day I received my camera, there was a lens error due to no fault of my own. after a few minutes of toying around with it, the problem went away. now its been a few weeks over a year since i got my camera and the lens error came back this morning except this time i think its permanent. There was no misuse of the camera. The lens just simple did something off on its way out and now its stuck in the fully extended position and the camera is useless. | |
| gas - 07.16.2010 | SD450 / Digital IXUS 55 |
| Camera worked fine for 2-3 years. Took it to the beach and got the E18 error. Tried all the fixes short of taking the lens apart, but no success. We really liked this camera, but are now afraid to buy another Canon. | |
| Jake Cremins - 07.16.2010 | Powershot SX120 IS |
| my camera is displaying the lens error and i have no idea how to fix it, i have not dropped it and basicly put in the batteries went to turn it on and got this error. | |
| sndbijsv jhbsjdbfos - 07.16.2010 | Powershot SX110 IS |
| my lense is displaying the message lens error and i have no idea how to reset it please emil me back for direstions if you have time thank you. | |
| Elbert - 07.16.2010 | Other |
| After 13 days of fine use, the camera showed up with this error. It was a refurbished one and I will contact canon to see. most likely it will be money out of pocket. SX1 IS. Disappointed and depressed. | |
| Rob Allison - 07.15.2010 | Other |
|
I bought a PowerShot D10 about 11 months ago because I wanted a waterproof camera for a cruise we were going on. It worked great--I was very pleased, especially with the underwater video. Since then, the camera has gotten occasional use as a backup to my other (Canon and Nikon) cameras. Today, my son wanted to use it but immediately brought it to me, showing me the "Lens error, restart camera". I've swapped batteries and tried anything I can think of to "restart" the camera, but every time it powers up it shows the Canon splash screen, then goes black, then gives an error tone (rapid series of quiet beeps), then the error message (white letters on black screen). I guess I need to contact Canon tomorrow. For the record, all of my cameras are well cared for and this one was never dropped or treated roughly. | |
| Greg Calhoun - 07.15.2010 | N/A |
| Powershot SX10 IS | |
| Donald - 07.15.2010 | Powershot A20 |
| I have the Powershot A-20. This has been a good little camers. Although only a 2.1 mega pixel, it has taken many good pictures. Recently it just stopped working. The lens cover will not open completely and the lens will not extend. The camera then goes into a shut down mode and displays a E18 error message in the lower left corner of the view screen. I like the ease of operation of Zoombrowser software. I bought a Kodak EasyShare Z812IS. It takes good pictures but the software is a bitch to use. You have to upload all pics to a Kodak site if you want to share your pics with someone. Hate this camera, will not buy another Kodak. | |
| Chris - 07.15.2010 | Powershot D10 |
| The Lens Error started about 1 month after purchasing the camera. Bought it for our honeymoon. We got some great shots, but missed many great shots trying to get the camera to work. Very big disappointment. | |
| Graham - 07.15.2010 | Powershot A480 |
| Camera is displaying blue Canon startup, followed by four beeps, an error message saying lens error restart camera thereafter shutting down | |
| Graham - 07.15.2010 | Powershot A480 |
| Camera is displaying blue Canon startup, followed by four beeps, an error message saying lens error restart camera thereafter shutting down | |
| Jeni - 07.15.2010 | SD1100 / Digital IXUS 80 |
| Ixus80IS just stopped working with the Lens Error Restart Camera message. Tried hitting on the back (per Amy's messaage) and tapping the left hand side on startup, this latter method got it working - once onlt. The lens had a grinding sound when it did start up. | |
| LIKONG CHI - 07.15.2010 | S550 / Digital IXUS 750 |
| je l'ai depuis plusieurs année environ 4ans environ j'apprends que je ne suis pas le seul a avoir le problème E18 et il a l'air fréquent | |
| Sofia Torres - 07.14.2010 | SD790 / Digital IXUS 90 |
| I really need to fix my camera, it is say lens error and I can not make it to work. It is a 5 months old camera, so it is new brand!! and I can not find the right answers or a store in where they can fix it. | |
| Taja Setzer - 07.14.2010 | SD970 / Digital IXUS 990 |
| I just started getting 'Lens error, restart camera" all of the sudden. Camera has not been damaged and was working just fine the last time I used it. Tried restarting and also taking the battery out & nothing seems to work. A real bummer considering I am heading to Vegas & Cali tomorrow:( | |
| curt - 07.14.2010 | Powershot D10 |
|
This error appears all the time. I need to contact canon I guess. Never had ab issue with my a610 | |
| Roger - 07.13.2010 | SD1300 / Digital IXUS 105 |
|
I have had the camera about a month. Good camera until I started getting the same error as everyone else. Camera beeps 3 times and then the LCD shows error.lens error, camera shutting down, restart camera Never dropped or abused camera. I sent an e-mail to Canon Support to see what I need to do to get it fixed and waiting for response. After spending some time on google lookign up the error found a couple of sites saying that there are fixes fro this but could not find any. If anyone has a resolution to this issue please let me know. Thx -Rog | |
| Darnell Lemons - 07.13.2010 | Powershot G9 |
| went to take picture and afterwards this just stop working | |
| wdc - 07.13.2010 | Powershot A3100 |
|
Lens error without abnormal use. Restart 15 times and sometimes works, sometimes not. Consumer electronics :.((( | |
| Tony Kemp - 07.13.2010 | SD790 / Digital IXUS 90 |
| camera lense stuck due to sand. Used on beach | |
| tzum - 07.13.2010 | Powershot G9 |
|
second "g" line camera with lens problem! tried the tapping, to no avail. love cannon, but really inconvenient to have this happen during a vacation. | |
| SM - 07.12.2010 | SD880 / Digital IXUS 870 |
| Have had the SD880 for a couple of years. Lovingly cared for, always kept in a case. Great camera until today. It works but when I try to zoom in any mode I get the Lens Error, restart camera. Totally bummed. Makes me not trust Canon. | |
| Colleen - 07.12.2010 | Powershot SX100 IS |
| All of a sudden the camera started giving me the lens error restart camera | |
| jimmy - 07.12.2010 | SD30 / Digital IXUS i Zoom |
| list above error 18 | |
| Serge B. - 07.12.2010 | SD790 / Digital IXUS 90 |
|
Stopped working after one year. "Lens Error, Restart Camera" | |
| Paul Haughey - 07.12.2010 | Powershot A710 IS |
| My camera was working fine today then all of a sudden it would not switch on and says lens error restart camera what is wrong with it or how do i fix it? | |
| RP - 07.12.2010 | Powershot SX100 IS |
| Had SX100IS camera for 2 years, just started getting 'lens error..' message. Have used it always with either Uniross rechargeables (or occasionally normal alkaline) but recently switched to Energizer rechargeables - could be coincidence that the lens error occurs - as when I switch back to Uniross the error has not reappeared, at least for now. | |
| Jimmy - 07.12.2010 | N/A |
| bought a new camera sx1 once started it opened the lens half way and showed the lens error messsage | |
| Brad Nichols - 07.12.2010 | SD1400 / Digital IXUS 130 |
| Just happened randomly when we were traveling around temples in Cambodia. Meant that we wouldn't take photos for the rest of the trip - really disappointed. | |
| Marg - 07.12.2010 | Powershot A1000 IS |
| Less than a year old...lens got stuck out and error message occured. Nothing is working. Does anybody make a product of quality anymore? | |
| Michael - 07.12.2010 | Powershot SX200 IS |
| FIXED IT?? Owned SX200IS 18 months - worked perfectly. Today, got Lens Error, Restart Camera message. Tried Amy's advice 07.10.2010 (brute force), seems to have solved the problem. | |
| Slava Rimdenok - 07.12.2010 | Powershot G9 |
|
the camera stopped working with showing the message "lens errors, restart the camera". There was no drop, no sand and etc. Not covered by the warranty anymore (( Canon suggested to pay 300$ to fix it. | |
| Gerard Haex - 07.12.2010 | Powershot SX200 IS |
|
at start up error message lens error. What is the solution | |
| AA - 07.12.2010 | N/A |
| I had the lens error today.. and pushed the lens lightly and it clicked 3 times.. has anyone recovered the lens error after this happening? | |
| AA - 07.11.2010 | N/A |
| I had the lens error today.. and pushed the lens lightly and it clicked 3 times.. has anyone recovered the lens error after this happening? | |
| Andrew C - 07.11.2010 | SD770 / Digital IXUS 85 |
|
My wife just went to take a picture and got the "lens error" message. No dropping, no abuse. Had the camera 18 months (Jan 09 - July 10). So far, I've tried most of the various tricks and tips recommended... don't really want to try the 36-step disassembly posted elsewhere. Pretty much decided that it is bricked... now trying to figure out now how to get the pictures off the memory card; computer won't recognize it in its current state. | |
| S. Karnee - 07.11.2010 | Powershot A620 |
| Was using my four-year old Canon Powershot A620 and the batteries were too low -- the camera powered down with the lens out and now gets the E18 error. I got four years out of it anyway. | |
| jen - 07.11.2010 | Powershot G9 |
| I had the camera in my purse. Went to take a picture, lens extended & would not retract. So frustrated, never abused this camera a single time. | |
| Nicholas Mavrikakis - 07.11.2010 | Powershot SX200 IS |
| i just tried to open my camera and take a picture, and i noticed that it took a while and the camera was still loading then the screen got dark and the message "Lens error, restart camera" appeared.It's the 3rd camera that does this to me, previously i had a canon and an olympus that broke down. | |
| James T - 07.10.2010 | Powershot S3 IS |
| Had the camera for 4 years, used extensively without a problem - generally happy with the camera and then judder judder judder and lens error. I guess it's designed to wear out after 4 years. 12,000 photos taken with it. Just goes to show there is an element of luck with these things. | |
| NJ - 07.10.2010 | Powershot SX200 IS |
| Was using the camera in Yellowstone NP, good weather, no dust or humidity etc. error just appeared and was persistent. Camera has never been dropped or damaged in any way - looks brand new (even though it is 14 months old). | |
| Rickard - 07.10.2010 | Other |
| I have an Cannon Digital IXUS 8515 | |
| E Ritter - 07.10.2010 | SD780 / Digital IXUS 100 |
|
The camera is less than a month old! We are returning it and buying something else. | |
| Bruce H - 07.10.2010 | Other |
| Canon Powershot SX1 IS | |
| Amy - 07.10.2010 | SD1100 / Digital IXUS 80 |
| For the SD1100 IS80, hold the camera between your thumb and index finger and grasp at the end away from the lens side. Firmly, but not forcefully, smack the camera (lens side down) on the meat of your palm in your other hand. It worked! | |
| Rich - 07.10.2010 | SD1100 / Digital IXUS 80 |
| I now consider these as expensive disposable cameras. Most recently, borrowed my wife's camera as mine just failed and brought it with me (in a camera pouch) for a short run...my guess is a little sweat from my hands was enough to 'abuse' the camera? The only advantage to these types of cameras is that they are convenient to carry so you have them to take pictures in common places with some amount of magnification. What use are they if they crap out when you need them? My advice, after having several problems, if you want a rely on a retractable lens camera is to have two. Inevitably they will fail. | |
| Kerri - 07.09.2010 | SD850 / Digital IXUS 950 |
| had it for 2 years, light usage, never dropped | |
| MBrown - 07.09.2010 | SD780 / Digital IXUS 100 |
| Went to take a picture, the lens came out then the infamous error message that we are all sharing came on the screen and I was not able to get it to work at all. Reading the comments left by others, the slight taps on the left side of the camera when turning on seemed to have done the trick. Only now, the lens makes a very strange noise whenever the camera is turned on and off. This makes me really sad as I have been a Canon person for years and have never had a problem. That's why I purchased this one but I've had it for less than a year. Don't know how much longer it's going to last me... | |
| AMber - 07.09.2010 | Powershot G10 |
| Camera was working perfectly fine, no problems. Did not dropp it or misuse it. I Was taking pictures turned it off, then about 5 seconds later turned it back on and got lens error,restart camera and the lens was stuck open. | |
| Handi - 07.09.2010 | Powershot G10 |
| My Powershot G 10 have problem with the lens. It says reset the camera. | |
| Ann-Marie Burtell - 07.09.2010 | Powershot D10 |
| I had the camera for one month and then got the lens error. I sent it in and Canon repaired it under the warranty. I guess I was lucky. They did admit it was a warranty item. | |
| Kjersti Stoddard - 07.09.2010 | Powershot D10 |
| I first had a camera that had water leak into it after it was just two months old. They sent me a new camera stating that they gave me a new one as courtesy, because water damage is not a covered loss and no warranty would be given on this new camera. After using this camera three times and never even outside, I started getting the lens error. I have no recourse. My first one never had the error, but it had a warranty. The second is a defective camera as well, and it has the lens error, but no warranty. | |
| S Mandel - 07.08.2010 | SD880 / Digital IXUS 870 |
| all I can say is me too. one and a half years old and suddenly the lens problem, at times accompanied by grinding sounds. Its been on and off for weeks. I just switched the flash over to automatic as someone, somewhere, suggested, and that helped for the moment, but based on what I am reading at this site I suspect I have had it with a very common cannon problem that they are sticking us all with. SOunds ripe for litigation. | |
| Karol Fernandez - 07.08.2010 | N/A |
| I bought it one week ago and now I have the lens problem. | |
| Steve - 07.08.2010 | Powershot SX200 IS |
| Camera worked great for just over a year. Went to take a picture of my daughter getting in the pool for the first time and after the lens extended I received the "Lens error. Restart camera" error. I just sent it back to Canon since it is still under warranty and they want to charge me $130 to repair. | |
| Steve - 07.08.2010 | Powershot SX200 IS |
| Camera worked great for just over a year. Went to take a picture of my daughter getting in the pool for the first time and after the lens extended I received the "Lens error. Restart camera" error. I just sent it back to Canon since it is still under warranty and they want to charge me $130 to repair. | |
| JR Blom - 07.08.2010 | N/A |
| I get message Lens Fout Restart Camera | |
| Anand - 07.08.2010 | Powershot SX100 IS |
| batteries got discharged with the lens protruded...now getting this error msg..don't know what to do ..very worried.. | |
| martin - 07.07.2010 | Other |
|
J'ai achet un powershot sx1is et avant mme de prendre une image j'ai eu ce message. | |
| jennifer - 07.07.2010 | Powershot SX110 IS |
| i bought this camera from my sister because i loved how it took pictures but after a couple of months of having it the "lens error, restart camera" came up and i have not been able to use it for months. | |
| Ronda Cross - 07.07.2010 | Powershot A470 |
| I recently travelled to Australia and had the camera in my carryon bag with me inside a nicely padded case when I got there and went to take a picture I got "Lens Error -Restart Camera" I have never dropped the Camera and it is like new in the origional box. Bought new Energizer Lithium Batteries and tried removing the internal battery as well to reboot but no avail! Is there anything I can do? | |
| Tmac - 07.07.2010 | SD1100 / Digital IXUS 80 |
|
Same error as everyone else. Thanks to matt mc post on 7/2, light tap on left side worked a treat!! Thanks matt -was in the middle of my vacation when this happened... | |
| cara - 07.07.2010 | SD1200 / Digital IXUS 95 |
| I have had my camera for less than a year and the lens is now stuck half way between opened and closed, and every time i try to turn it on it comes up with the lens error, restart camera. | |
| Lisa golden - 07.06.2010 | Powershot G10 |
| I had cameral a year and a half and suddenly it didn't work, the lens won't retract, and I get the lens error -restart message | |
| Lizandra Assis - 07.06.2010 | Powershot S5 IS |
| I had this problem on my powershot S3 but never heard about thisi bug. As the repair was the same price of a new one, i bought a S5. After two years, this new camera presents the same error.......unbelievable !!!!!! | |
| Christo - 07.06.2010 | Powershot A480 |
| Not only does the lens get stuck when you try to zoom in but the lcd at the back also stopped showing the image you want to snap. Canon use to be a one of the best brands out there. I bought this camera 2years ago and will now be shopping for another brand that will last twice as long. | |
| Doc Drone - 07.06.2010 | Powershot D10 |
| I have had two of these not sure if I should try it again or just change brands. The camera becomes worthless when this error starts | |
| Emma - 07.06.2010 | Powershot A560 |
| I'm on vacation and in the middle of my trip. The lens of the camera is fully extended and I've tried multiple fixes. It's four years old, out of warranty. It's been a great camera for me.. I'm sad to see this happen. I did not use a case but kept it in good condition nevertheless. | |
| Justina Blakeney - 07.06.2010 | Powershot G10 |
| Ive had the camera for about a year. no abuse. never been dropped. was taking pictures, went to turn off the camera and the lens got stuck in the extended position and then I got the lens error. now the camera turns on and off but i cant take photos and the les wont retract. | |
| Alan - 07.06.2010 | SD1100 / Digital IXUS 80 |
| Came to use my camera one day and it didn't work. If I try to turn it on it waits a few seconds, beeps and then displays lens error, restart camera. Gutted! | |
| My name - 07.06.2010 | Powershot SX200 IS |
| When using camera and used the zoom it stoped and displayed the error .... | |
| David Liu - 07.06.2010 | SD1200 / Digital IXUS 95 |
| Camera has never been dropped. It has the typical nicks and dents that any camera will get just by being used, but no visible damage. The lens error appears and then the camera stops working, but after a few power ups, it starts working again. This cycle keeps happening over and over again. | |
| allie - 07.06.2010 | Powershot S3 IS |
| Lens is extended and won't retract , didn't drop or abuse camera . Makes tiny clicking sounds then a lens error,restart camera message is displayed | |
| Sjoerd - 07.05.2010 | SD3500 / Digital IXUS 210 |
| Got the camera when it was just out. Very happy with it. Sometimes I got the lens error message. I'm not doing anything special at that moment. The camera was never dropped or otherwise abused. When not in use I always keep the camera in a protective pouch. | |
| Sabrina - 07.05.2010 | Powershot S3 IS |
| I've had the camera since december 06. Never been dropped, always worked perfectly fine... until I went on spring break in March 2010. I took a few pictures, turned it off. Next time I turned it on I got the e18 lens error. | |
| Amanda - 07.05.2010 | Other |
|
SX1 IS Never been dropped. Just started getting the error yesterday. With a restart the error was resolved. Today the camera will not do anything other than give the error. I've had it 6 months exactly. | |
| Natalija - 07.05.2010 | Powershot SX200 IS |
| sx200 is nothing helps, my camera doesn't work | |
| Chang Cao - 07.05.2010 | Powershot A570 |
| When I turn on the camera one day, I got a "Lens Error, Restart Camera." I restarted the camera when the same error. The camera works fine when I switch the dial to "Auto" or "Video" mode, I gets the same error on all other modes, so the seen like a software problem. | |
| Doug - 07.05.2010 | Powershot A1100 |
| Lens will not shut getting lens errot message | |
| Rob - 07.05.2010 | Powershot D10 |
| Did the lens error on vacation, started working again once i removed and reinserted sd card | |
| Kyla Westfall - 07.05.2010 | SD500 / Digital IXUS 700 |
| Turned on camera and error came on. Right before fireworks show I wanted to take pictures of. Ruined my evening. | |
| Greg Connelly - 07.05.2010 | N/A |
| SD980 IS | |
| Stephen Knox - 07.05.2010 | Powershot D10 |
| My camera has worked normally since I bought it. It has suddenly stopped working!! | |
| mariama - 07.04.2010 | Powershot SX200 IS |
| sx200 is | |
| Christen - 07.04.2010 | Powershot SX100 IS |
| Hi I went to take some fourth of July pictures, and my camera wouldn't turn on.. I figured it was the batteries so I got some brand new ones. It finally turned on and said "Lens error please restart camera"... So i did.. If it turns on it just says the same thing, but sometimes the little green light just flickers.. I did not drop it or abuse it. I want to know how to fix it (: Thanks so much-- Christen! | |
| Scott McCracken - 07.04.2010 | Powershot S90 |
| My s90 worked brilliantly for about 2 months before it started to get the lens error. I'm lucky if I can fit 5 or 6 shots in before the error pops up on a daily basis. The only way to fix it is to remove the battery and wait a while. In the meantime, the lens won't retract which makes the camera impossible to put into a pocket or carry around without risking damage to the lens. Normally I associated Canon with quality point-n-shoots, but I'm starting to rethink my position on that. After seeing this site, I'll definitely stop recommending this camera and start looking elsewhere. Shame. | |
| Jonathan Waring - 07.04.2010 | Powershot S2 IS |
| Suddenly packed up after 6 years. Tried techniques picked up on internet and managed to move it twice, but it immediately stuck again. Has put me off buying another Canon. | |
| Steph - 07.04.2010 | SD770 / Digital IXUS 85 |
| recharged battery and then went to download the photos with the charged battery and got the "lens error, restart camera". | |
| Lucy - 07.04.2010 | Powershot D10 |
| All of a sudden I got "Lens Error- Please restart camera." | |
| Lucy - 07.04.2010 | Powershot D10 |
| All of a sudden I got "Lens Error- Please restart camera." | |
| Maria Luepke - 07.03.2010 | Powershot A2000 IS |
| Camera stopped working and I have no idea why - keeps saying "Lens Error - please restart camera" | |
| Andrew Fleming - 07.03.2010 | SD980 / Digital IXUS 200 |
| Taking photos of the new flat when lens stuck, dont know what to do getting no help from Canon, Camera not even 1yr old, how do you restart when there's no button for a restart??????????? it just shut's down,,,,,,,,,,,,,,,,,,, | |
| Tina M - 07.02.2010 | Powershot G9 |
| This is the second Canon camera in our household to have the lens malfunction and the "lens error, restart camera" message this year. | |
| Tina M - 07.02.2010 | Powershot A480 |
| I had this camera for 2 months when the lens wouldn't retract and I go the "Lens error, please restart" message. I have contacted Canon twice on the matter, both by phone and by email, but they will not address my concerns, except to quote a repair cost. I also have a PowerShot G9 that has, after 2 years, the same issue. | |
| Lindsey - 07.02.2010 | Powershot A2000 IS |
| This camera sucks. Never ever buy it. Ever. | |
| Matt Mc - 07.02.2010 | SD1100 / Digital IXUS 80 |
| The camera is about 15 months old, perhaps 4,000 exposures. Removed the memory card last evening to DL photos. Replaced the card and exchanged for fresh battery, got the "Lens Error, restart camera" message. Fixed (this time) by LIGHTLY tapping left side of camera on wooden table while powering up. No obvious appearance of fiber or grit on the lens segments. | |
| Gary Metzger - 07.02.2010 | Other |
| I have now had the same problem with 3 different Canon models, where the lens refuses to move out. Currently it is the 880IS that has given me the "message". I have been a photographer for over 40 years and treat my equipment carefully. Canon has NEVER acknowledged a design flaw. I have since moved on to Lumix for Point & Shoots. | |
| Sandy Cryder - 07.01.2010 | Powershot A480 |
| Bought this camera for our grandson, and after only 5 months of use, it started to give the 'lens error, restart camera' message and is inoperable. | |
| Claude - 07.01.2010 | Powershot SX110 IS |
| Bought my first Powershot 110IS and the zoom jammed within 15 minutes... Exchanged it at Costco for a new one and 15 months later the zoom is stuck in the extended position with the message "Lens error, restart camera". The camera was well looked after. I checked the Canon website for service support and their automated estimate for the repair is $130 Cdn. This is my LAST CANON camera! | |
| martin - 07.01.2010 | SD110 / Digital IXUS iis |
| dont close the lens | |
| s. tosi - 06.30.2010 | SD780 / Digital IXUS 100 |
| lens was acting up for a while - light tapping worked for a while - now getting the "lens error" message - won't turn on at all. | |
| sanda - 06.30.2010 | N/A |
|
Camera IXUS 970IS Worked perfectly fine... shooting on a fieldtrip. 15 photos, suddenly the lens blocked. Lens error, needs to be retarted! Tryed everything, doesn't work! | |
| Natalie nazemi - 06.30.2010 | Powershot G10 |
| Camera well looked after and under a year old when message appeared | |
| Erin - 06.30.2010 | SD450 / Digital IXUS 55 |
| Took a picture of the ocean and the camera hasn't been able to focus, since. E18 error often | |
| Shaina - 06.29.2010 | Powershot SX120 IS |
|
Whenever I would turn the camera on, the lens partially open and the screen would read "lens error restart camera." But now, the lens are stuck at partially open and the screen still reads the same thing. It's possible that there can be sand inside. | |
| mash - 06.29.2010 | Powershot SX110 IS |
|
I did not notice anything bad - but after putting a ver.req file onto the memory card and pressing Set/DISP I got E18. Having tested the zoom to max (not digital) I could see "blurs". Cleaning the lens helped. The blurs vanished. The Error message remains. Pictures are crystal clear. Warranty is void (I was an early adopter in 2008) - so I just don't care. | |
| Rod Abbott - 06.29.2010 | Powershot SX110 IS |
| Shutter no longer opens | |
| Doc - 06.29.2010 | Powershot D10 |
|
Got the lense Error several times. Will send it back. | |
| Doc - 06.29.2010 | Powershot D10 |
|
Got the lense Error several times. Will send it back. | |
| Patricia Peters - 06.29.2010 | SD1400 / Digital IXUS 130 |
|
same here (about 1 month old) Chris Smith - 06.26.2010 SD1400 / Digital IXUS 130 We bought this camera about 3 weeks ago, and today it started giving us "lens error will shutdown automatically restart camera" | |
| gloria - 06.28.2010 | SD800 / Digital IXUS 850 |
| my camera gives me the message lens error, restart camera and beeps when i turn it on. | |
| Robert DeNight - 06.28.2010 | Powershot A1100 |
| Every time I turn on the camera,the lens which is stuck in the "open" position all the time now makes a terrible grinding noise for about 10 seconds. Than I get a message on the LCD: lens error, restart camera. | |
| Marne Czech - 06.28.2010 | Powershot A1100 |
| This camera is less than a year old. And went to take a photo one day and lens will not come out and states "lens error, restart camera". Nothing works. I am done buying canon last camera lasted only 1 1/2 years...just stopped working. Very frustrating!!! | |
| chris - 06.28.2010 | Powershot SX110 IS |
|
Camera not been dropped and was working fine, then took out of pocket to take another photo and 'lens error, restart camera'. Canon said that there was fault and recall on certiain models but not this. | |
| Lewis Moore - 06.28.2010 | Other |
| SX10-IS camera is one year old. Never dropped or damaged. "lens error" message just began appearing at longer focal lengths, but seems OK (for now) after repeated restarts in different modes. | |
| steven engler - 06.28.2010 | N/A |
|
just took it out of the bag, powered it up and and the lens extended. On powering it down, the lens stayed extended and the :lens erro, restart Camera" appeared. It will not go back down, or move to focus again. Worked just fine up to this error message. | |
| Bobby Mathai John - 06.27.2010 | Powershot S5 IS |
|
not sure when it started acting: but its been 12 months or so. | |
| Tony - 06.27.2010 | Powershot SX120 IS |
| Changed batteries (AA's) and when new batteries were put in, the error came up and the camera does not function. | |
| Eddy - 06.27.2010 | Powershot SX120 IS |
| I lost another SX120is to a dog accident after five months and thousands of pictures taken on my hiking trips. Being extremely happy with the camera and the shots, I decided to just go buy another one. The first "Lens Error" msg I got within hours of taking it out of the box. Restarted the camera and all was well until a trip up Pike's Peak. At the summit the lens refused to retract and the error msg displayed. It took several restarts for the lens to retract and I didn't use it the rest of that trip. The next weekend (June 26th, 2010), again at the summit of a 14er, the lens extended and failed to retract on powering down. I missed a lot of great pictures. I'm hoping Sam's will help me out as Canon is certain I have abused this camera. If it can't handle 14,000 elevation they should note that. Damitol. | |
| JULIET - 06.27.2010 | Powershot A1000 IS |
| the lens s stock | |
| sandy - 06.27.2010 | SD770 / Digital IXUS 85 |
| the camera had been working perfectly fine until one day i just turned it on and the lens error showed up | |
| kenneth glick - 06.26.2010 | N/A |
|
i liked the camera until lens error appeared. Maybe there should be a class action law suit. | |
| Robert Simon - 06.26.2010 | Other |
| SX1IS | |
| KC - 06.26.2010 | Powershot D10 |
| Camera worked fine for 6 months. Not dropped, not misbehaving in any way. It decided to start the lens error within 10 minutes of arriving in the tropics on a snorkelling/whale watching holiday. Typical. I haven't been onto Canon yet, but I will very soon. I have been a loyal Canon customer for 15 years, and this is the first problem I've had. The timing really sucks too. | |
| Chris Smith - 06.26.2010 | SD1400 / Digital IXUS 130 |
| We bought this camera about 3 weeks ago, and today it started giving us "lens error will shutdown automatically restart camera" | |
| millie - 06.26.2010 | Other |
| it is the powershot sd 780 is | |
| Peter G - 06.26.2010 | Powershot A1100 |
|
As I said in previous submission. This one only lasted for 66 shots. If you do buy these cameras GET THE EXTENDED WARANTEE ...... You will need it | |
| Pete G - 06.26.2010 | Powershot A1000 IS |
|
Had Problems after 5 months of use. Camera was not abused. It worked, I shut it off, then turned it on after 10 minute break and got the lense error. P.S. My girlfriend bought me a newer powershot ( I believe it,s an 1100) It did the same thing after 5 months and only 66 photos I have 6 canon products (long time fan)....that might be coming to an end | |
| John - 06.25.2010 | S110 / Digital IXUS V |
| I've had my camera for about 2 years. Has worked fine up to this point. On our vacation this week, the camera lens would not extend fully when turned on and after several cycles of the on/off button, I got the "lens error, restart camera" message. Thankfully, I was able to download the pictures that were on it before the error messages started, but the camera is out of commission now. This seems to be a problem with the Canon cameras and I will no longer be buying their product because of it. | |
| chris - 06.25.2010 | Powershot SX200 IS |
| Used the camera for 8 months, then 1 day, lens won't open when turned on and screen notes "lens error" before shutting down. | |
| stephanie king - 06.25.2010 | Powershot A590 |
| Never dropped the camera. Worked fine yesterday and now the lens will not come out and I get this msg. Lens Error. Restart Camara. I did that several times and get a weird sound and then it goes off. | |
| Erin Wheeler - 06.25.2010 | Powershot A1000 IS |
| its says lens error restart camera, my camera was not dropped. It's beeps and makes buzzing sound | |
| Eric Matz - 06.25.2010 | SD960 / Digital IXUS 110 |
| Wife took it out of her backpack while on vacation, tried to use it and the cover wouldn't open. To her knowledge, the camera was not bumped, dropped, etc. Too bad - cost me $400 last year. | |
| Adam - 06.25.2010 | Powershot S1 IS |
| Had camera for 10 days problem free then got first "lens error" now get it on average every 4th time we turn it on | |
| Adam - 06.25.2010 | Powershot S1 IS |
| Had camera for 10 days problem free then got first "lens error" now get it on average every 4th time we turn it on | |
| David Kirk - 06.24.2010 | SD780 / Digital IXUS 100 |
| I've had the camera for 9 months and it's always kept in a Canon case. | |
| emily - 06.24.2010 | Powershot A480 |
| its says lens error restart camera, my camera was not dropped or anything, it worked 5 mins before this happened and then it did this | |
| Jeremy Hassanah - 06.24.2010 | Powershot A1000 IS |
| One Morning I Decided to use my camera for a park photoshoot and it randomly said lens error restart lens | |
| Ian Taylor - 06.23.2010 | Other |
| Occasionally get this "Lens Error, Restart Camera" on an IXUS 8215 bought via Jessops in Dundee. I just switch it on and off and all is ok for another week or so. | |
| wenielyn sudario - 06.23.2010 | SD1300 / Digital IXUS 105 |
| i just bought this camera two months ago and havent been really used it and i received this kind of error | |
| darara dibabu - 06.23.2010 | Other |
| i've only owened the camera for 6months and i have taken very good care of it. it has never been dropped or abused in any way and i received the lens error warning instructing me to reset the camera. i own the powershot sx1is. | |
| Vladimir - 06.23.2010 | Powershot A430 |
| From Russia. I have the Lens error, Restart Camera. Maybe camera was turning on when lens cannot moving (in case). Switch is plased non lucki. | |
| Ken Guerriero - 06.22.2010 | SD780 / Digital IXUS 100 |
| I recieved the camera in the mail, new from eBay, and used it the same day for approx. 4 hours. I shot about 30 pictures and when I went to review the pictures later the camera beeped 3 times and showed the lense error. | |
| renecabrera1 - 06.22.2010 | Powershot G10 |
|
I had emailed canon about my camera problem, until now no answer. I had called the canon service center nearby and they told me it's the lens assembly which needs to be replaced and the cost of labor and parts is very close to half the original camera price. If they will not compromize to solve this problem I think the sales of canon products in the future will exponentially decline. Based on the statistics of this webpage, greater % of"lens error" problem is more on Canon camera??? I think they need to be disadvertized. Soon: search me in Youtube for Lens Error | |
| Rod Smith - 06.21.2010 | Powershot S2 IS |
| It seems that that the Powershot S2 IS is at the top of the list. I guess I can not complain to much, I got a good 5 years out of it with moderate use before getting the E18 error. I was looking at buying another camera, guess Cannon did me favour, now I know what not to buy. | |
| Stacey - 06.21.2010 | Powershot SX110 IS |
| This happened for the first time 8 months after buying the camera, it worked one day and the next the lens error appeared. Best buy Geek Squad fixed it for free under the 1 year manufacturers warranty. No dropping/damage occurred. It has now happened again 10 months after being fixed and is no longer covered under manufacturer warranty. | |
| Jamie - 06.21.2010 | N/A |
| I have had this camera for almost a year. It worked fine, and now I have not used it for a few months. I tried using it today and it is giving me an error message "Lense error, restart camera". | |
| TH - 06.21.2010 | SD780 / Digital IXUS 100 |
| I had my SD780IS in my pocket and didnt do anything out of the ordinary. Now it wont turn on. The lense is apparently stuck closed. I cant even hit the play button to view the pictures on the memory card. Had it for maybe 6 months. | |
| marley - 06.21.2010 | Other |
| canon ixus 80 IS: when turning on, it would not focus, after that the lens did not move (used it for 1 year) | |
| vishal - 06.21.2010 | Powershot A590 |
|
I purchased Powershot A590 before 6 months, Lens error restart it message and i tried 100 times restart but no use. the problem due to i kept this "canon power shot A590 lS" in cover and while removing it opend and lens stuck. please help to resovet. | |
| Vivian Hazell - 06.20.2010 | SD1200 / Digital IXUS 95 |
| I've only had the camera since 2-2010, and only used it about a total of 2 hours. I first received the error about he memory card, so I changed the card. Now I turned it on, it started with a blinking light to the right of the view finder and then the lens retracts and I get the lens error, restart the camera. I have not dropped, it or abused it in anyway. | |
| Georges Cormier - 06.20.2010 | Powershot SX100 IS |
| sx100is | |
| Jody Culham - 06.20.2010 | SD960 / Digital IXUS 110 |
| one day it worked, the next day it didn't; nothing happened in between | |
| Anonymous - 06.20.2010 | Powershot SX200 IS |
| When i went to turn on my camera a small green light blinked and the screen turned red with the Canon symbol appear. The lens didnt move and the message "Lens error, restart camera" appeared. I pushed the lens back in but now it just sticks out a little and is not going in or coming back out. | |
| moran - 06.20.2010 | SD1000 / Digital IXUS 70 |
| working ok for some time and next thing took out of camera case and failed | |
| james - 06.20.2010 | Powershot D10 |
| powershot d10 | |
| jOHN - 06.20.2010 | SD630 / Digital IXUS 65 |
| Was shooting pics in Yellowstone,,, 3rd day ,, lens error,,, lens won't retract,,did not drop it/ | |
| Kevin K - 06.20.2010 | SD780 / Digital IXUS 100 |
| Camera has worked great for over a year. Today it was shooting lots of good photos, and all of a sudden stopped focusing. Turned it off for a awhile, and then it focused for one more picture, but then stopped focusing again. Another hour later it started showing "Lens Error" and won't retract the lens. | |
| renecabrera1 - 06.19.2010 | Powershot G10 |
|
I have a G10 power shot canon camera which yesterday malfunctioned. Lens error, start camera, leaving the lens retracted. After reading the manual it seems it is caused by accumulated dust and sand inside after using it for a long time, in my case more than 2.5 years now. I'm planning to have it serviced. For the mean time while it is in OFF status, I turned the lens barrel counterclockwise and push the front of the lens assembly toward the main body of the camera (note not to touch the lens) and when the lens assembly is fully fit to the main body, then the camera can temporarily be used. You can do all you can to use that. Same as usual when you put OFF the camera it won't retract, so I do the same thing (turn the lens barrel assembly counterclockwise and push the front of it toward the camera body. This is my only solution if you were to pay the repair service for almost the same cost as the whole camera. At least I have used my camera for more than two years, maybe I have to buy another one. Hope this will temporarily solve the problem. Rene | |
| Raquel Garza - 06.19.2010 | Powershot A1000 IS |
|
my camera is not working i turn on and in a second turn off showing the message: Obj error, restar the camera | |
| Edward Ubiera - 06.19.2010 | SD780 / Digital IXUS 100 |
| lens is stuck and screen reads "Lens Error, Restart Camera" | |
| steven gustafson - 06.19.2010 | SD850 / Digital IXUS 950 |
| Had the camera for several months, now it has the lens of death syndrome. Never dropped. I have to force the lens out, and tried to clean it with compressed air. Works now but will continue to lens error off and on. | |
| Robert Kittle - 06.19.2010 | SD1100 / Digital IXUS 80 |
|
I got the "Lens error. Restart camera" message for the first time today, after about a year-and-a-half of trouble-free use. I did not drop or otherwise abuse the camera. I was with my family on the way back from vacation and we were on a plane. I had taken a pic of one of my sons and had turned the camera off, or so I thought. When I went to turn it on, the lens was already extended and I got the error message. I've tried taking the battery out for a while, restarting the camera in playback mode, holding down the shutter button while I turn it on, all to no avail. The only saving grace is that it happened at the END of our vacation instead of the beginning or middle. | |
| ashley - 06.19.2010 | Powershot A720 |
| mine does it every time i turn it on or zoom i have to pull the lens out myself sometimes | |
| Fabio - 06.19.2010 | Powershot S1 IS |
|
I bought a Canon Powershot SX1IS in june 2009, it worked fine for 6 months (but using it once in a month) and then started to have the lens error, restart camera. Restarting the camera actually works but the error is permanent (can't zoom in, zoom out otherwise it stucks). I'll never buy those Canon Powershot camera again. | |
| Gary Weimberg - 06.19.2010 | SD980 / Digital IXUS 200 |
| assuem the model nubmer is same as powershot sd 980 IS digital elph | |
| angela - 06.18.2010 | Powershot SX110 IS |
| Camera worked great for a few months. Now lens won't retract and camera will beep 6 times then, "Lens error, restart camera" appears on the screen. | |
| scott - 06.18.2010 | SD1400 / Digital IXUS 130 |
| new camera, got error | |
| Rob Donnet - 06.18.2010 | Other |
| I bought a Canon powershot SX1is in december 2009,it worked fine for two months and then started to occasionally have the lens error,restart camera.Restarting the camera actually worked about five times before the error became permanent. I took the camera to canon where i was told that it would be $200 to fix.I explained that it must be a design fault as the camera was hardly used so why should i have to pay.He tried to say i must have dropped it,which i have not and then proceeded to mumble into his beard.I said "I feel ripped off".To which he replied,"No comment". I am extremely angry and would welcome a class action against Canon. Thankyou | |
| Michelle Evans - 06.17.2010 | Powershot SX200 IS |
| Bought the camera for a trip to Australia, on the second day of use I got a lens error. The camera was kept in a case, wasn't dropped and was fine one minute and not the next. I had to buy a new camera for the rest of the trip. Thought they would fix it under warrenty but they said it had been contaminated. No idea how or by what but it must be an incredibly fragile camera to stop working after such little use. | |
| Genevieve van Vuuren - 06.17.2010 | Powershot SX200 IS |
| Was turning off camera after using it and it just got stuck out and said lens error, restart camera...and nothing is working...guy at camera shop says one of the gears has broken and will cost more to replace than the camera origionally cost...Camera has never been dropped and lives in a camera case... | |
| Genevieve van Vuuren - 06.17.2010 | Powershot SX200 IS |
| Was turning off camera after using it and it just got stuck out and said lens error, restart camera...and nothing is working...guy at camera shop says one of the gears has broken and will cost more to replace than the camera origionally cost...Camera has never been dropped and lives in a camera case... | |
| hongyue - 06.16.2010 | SD1000 / Digital IXUS 70 |
| same with the others, lense stuck open, asked for restart, but never works. | |
| sian - 06.16.2010 | N/A |
|
I actually have the SX1 IS, not the SX100 IS, but you dont have it listed for model options. This has happened to me twice with brand new cameras. I have not dropped it etc. I brought one of these 2 months ago. Within the first few days of using it. it was making a whiring sound and then the "Lens error, restart camera" sign came up. Lens was stuck half way out. After pushing it a couple of times it closed, and then I took it back to the shop and it was replaced. They had to order another one for me, which took about a week to arrive. I have had the replacement for 2 months and hardly used it, but with family visiting from overseas this weekend (family who gifted us the money to buy it), I wanted to check the memory card was empty and batteries charged so we can get some nice family shots. Alas, the same problem has occured but I cant get it to close and restart. And we have moved 2hrs away from the store I brought it from. Really pissed off that such a good camera is not actually so good afterall. | |
| Adam - 06.16.2010 | SD780 / Digital IXUS 100 |
| Camera turns on fine, lens opens. As soon as I try to zoom, the lens jams, and the lens error message comes on, and camera shuts off. Need to be able to zoom to use my camera! | |
| homa sharma - 06.16.2010 | N/A |
|
lens doesn't open/close. | |
| Muhsin Karabay - 06.16.2010 | Powershot G7 |
|
Hi! I'm writing from Turkey. I bought my Canon Power Shot G7 nearly 3 years ago. Everything was alright until last month. I've always used it with a great care. The lens didn't come out when I tried to turn it on. I sent it to the service in Istanbul (Erkayalar)but they didn't repair it as the 2 year was over. I insisted on saying that it wasn't my fault at all! Now after my struggle to get it repaired I wanted to search about the fault of the same model on the internet for the first time. I was shocked when I've met so many websites concerning the same complaints! Now I'd like to send my camera to Japan. Do you know an email address to contact in Japan? I think Canon is not good enough with the performance of the movement of the lences!How can I accept a good camera like G7 to leave me alone without a camera at the beginning of April as I was expecting to take wonderful pictures of the rebirth of the nature. I can't find to describe my situation and feelings.I'd like to stop here.... Muhsin Karabay muhsinkarabay@hotmail.com | |
| audra - 06.16.2010 | SD850 / Digital IXUS 950 |
| Had our camera for at least 3+ years and have LOVED its performance. Never had a problem until this error occurred yesterday right before my daughter's 5th birthday party :( Camera had worked in the morning and was inside the house, no dropping or rough handling...simply got the lens error when turned it on. VERY frustrated as 'restarting' obviously not helping. | |
| David - 06.16.2010 | Powershot A620 |
| Oops, sorry forgot model number pull-down | |
| David - 06.16.2010 | N/A |
| Powershot A620, been using it since winter 2006. Was fine yesterday, today it extended and e18'd. Tried pressure around barrel. Lens retracted. Worked a few times, but labored. Last time wouldn't extend. Don't think I'll try dismantling the camera. | |
| mr - 06.15.2010 | Powershot A580 |
| Same thing as everyone else- my boyfriend and I bought our caneras two years ago. his stopped working less than 3 months later. Mine was fine for two years and the other night it stopped working as I was taking pictures. Great. thanks. | |
| Daniel Jones - 06.15.2010 | Powershot SX200 IS |
| I bought my Canon SX200 in January 2010. It worked fine for a couple months. I like the fact that this camera has 12X optical zoom and a combined zoom of 48X with decent quality. The lens travels a great distance and is fairly big for a compact camera. I didnt abuse the camera, but must admit I dont always put it in its case. Two weeks ago I noticed the lens didnt come out all the way during start up. I was prompted with a "Lens error restart camera" with a black screen. The camera only does this on ocation, and ive found the a swift smack on the bottom of the camera "helps it out" and functions normal. It seems as if dust is the culprit, as there are no dust seals or wipers on the moving sleeves. I was Actually unimpressed upon further examination. There are pretty good size gaps with no dust protection @ the shear points. I also noticed I have tiny dirt particles on the INSIDES of the lenses. When direct light hits the lens they are now visable in my pics, so I have decided to take the entire camera appart and clean the insides. Im about 3 hour in curently and have the lens working smooth again. It looks like the factory glued the lens on so im going to have to cut it out and re-set (glue) the lens. Ill let you know if I can get it all back together... Very complex job! | |
| Carsten - 06.15.2010 | Powershot S70 |
| Kamera has been in a holster in a bagpack... | |
| Lisa - 06.15.2010 | Powershot SX100 IS |
| Camera has stopped working one year after purchase with a lens error message, restart camera. Was told by a local camera store that it needs to go back to the manufacturer | |
| bob - 06.15.2010 | Powershot S3 IS |
| turn on lens moves slightly in/out then beeps and stops. Lens error message on screen, saying to restart camera. | |
| anon - 06.14.2010 | SD980 / Digital IXUS 200 |
| I received my Canon camera as a Christmas gift in 2009. Had a baby in March...while at the hospital, received the "lens error" message. Hadn't dropped the camera and was highly disappointed to not be able to take photos of my newborn. Later that day, tried the camera again, and wouldn't you know, it worked. Now, 3 months later, same error for no reason! I haven't dropped the camera or even had it jostled around too much. It sits in a draw in my house and is put back immediately after use. There is no way I am getting this error because of something I have done (as others have suggested), this is something that is wrong with the camera. I have had other models of Canon cameras and had no issues, which is why I bought this latest camera from them. Not so sure I will be buying another one after this issue...especially to hear so many others are getting the same error and Canon will do nothing to fix the problem other than to turn their back and act as nothing is wrong. If I did that in my line of work, I would be fired. | |
| anon - 06.14.2010 | SD980 / Digital IXUS 200 |
| I received my Canon camera as a Christmas gift in 2009. Had a baby in March...while at the hospital, received the "lens error" message. Hadn't dropped the camera and was highly disappointed to not be able to take photos of my newborn. Later that day, tried the camera again, and wouldn't you know, it worked. Now, 3 months later, same error for no reason! I haven't dropped the camera or even had it jostled around too much. It sits in a draw in my house and is put back immediately after use. There is no way I am getting this error because of something I have done (as others have suggested), this is something that is wrong with the camera. I have had other models of Canon cameras and had no issues, which is why I bought this latest camera from them. Not so sure I will be buying another one after this issue...especially to hear so many others are getting the same error and Canon will do nothing to fix the problem other than to turn their back and act as nothing is wrong. If I did that in my line of work, I would be fired. | |
| way - 06.14.2010 | SD780 / Digital IXUS 100 |
| Brand new 780is. Never even got to use it before the "lens error, restart camera" message hit. I've previously owned numerous Canon Elphs with no issues, but seeing all the complaints on here make me reconsider whether I want to get another one. | |
| Lindsey - 06.14.2010 | Powershot SX120 IS |
| I loved this camera and babied it...no wear and tear or scratches on the camera. Suddenly getting lens error message. The camera is still under warrenty so I am sending it back to canon. | |
| Morey Schwartz - 06.14.2010 | Powershot A470 |
| Camera started not consistently focusing, then got the lens error sign...would not close...on its own it closed, but still problem focusing | |
| P - 06.14.2010 | Powershot A480 |
| Grinding noise when switched on, Lens error please restart. Not even 2 weeks old. | |
| simon - 06.14.2010 | Powershot SX20 IS |
|
I own a Powershot sx1 IS One month old Lens error restart camera | |
| paige - 06.13.2010 | SD790 / Digital IXUS 90 |
| two days old. wont turn on bc lens error. Digital IXUS 95 IS bought at Media Mart in Budapest. | |
| Camilla Palacio - 06.13.2010 | Powershot SX110 IS |
| One day out of the blue my camera just didn't want to "star/open". When I pressed the "on" button nothing happened. After changing the batteries to some brand new, it gave me the message "lens error, restart camera" on a black screen, when I pressed "on". | |
| Joe - 06.13.2010 | Powershot S50 |
| Turned on camera and lense extended half way, I turned it off and tried again. I removed battery and restarted. No luck restarting camera. | |
| Wayne - 06.13.2010 | Powershot SX200 IS |
| Lens error on camera that is 9 months old and cannot operate camera. | |
| eveline m - 06.13.2010 | SD780 / Digital IXUS 100 |
| Canon PowerShot SD780 IS camera, will not turn on. Camera shows the canon screen, then turns black and beeps three times, then says "lens error, restart camera". I don't know how to restart it... | |
| Stu - 06.12.2010 | Other |
| SX1 | |
| Ann - 06.12.2010 | SD450 / Digital IXUS 55 |
| E18 error on our camera. The lens retracts and won't retract. We are unable to take pictures. What is the update, if any on this problem? | |
| viken - 06.12.2010 | Powershot SX200 IS |
| 13 months of glorious pictures and memories. The camera simply stopped working. turns on beeps and lens error, restart camera comes up. recharged the battery and tried again same error. it is now a Brick called canon. | |
| TR Conn - 06.11.2010 | Powershot A2000 IS |
|
I bought it for my daughter, about a year later she brought it to me with the lens extended. When started it gave the "lens error" message. She used the camera a lot, but it was never abused or dropped. | |
| ELIZABETH KLEENE - 06.11.2010 | Powershot SX110 IS |
| Camera is about a year old. Has never been dropped or otherwise abused or misused. | |
| stephan - 06.11.2010 | Powershot A1100 |
| this camera out of the blue just started showing lens error restart the camera... but after working with tons of cameras made by cannon that had a similar problem i opened them up to find out that the camera had dirt and sand in the lense. Mainly sand but the ironic thing with this is that i have never been to a beach or anywere that has sand so where did it come from... | |
| dan pederson - 06.11.2010 | Powershot SX100 IS |
|
Unresolved "lens error - restart camera" message. I have a nice Canon paper weight. I loved the camera when it worked. It mocks me now. | |
| Stacey - 06.11.2010 | SD800 / Digital IXUS 850 |
| Don't know really it just gives me a message saying "lens error, restart camera" The lens won't retract all the way in or zoom in or out. I don't at all have the money to buy a new camera now and I have my daughters first dance recitle in less than a week and my sons tee ball games this summer and am sad that I might have to use a cheap disposible camera when I paid a lot of money for this camera:( | |
| robert snee - 06.10.2010 | N/A |
| A1000IS LENS ERROR CANT GET IT TO WORK... | |
| Liam from Dublin - 06.09.2010 | Other |
|
GOOD NEWS...I discovered a helpful article on fixya and tried all of the methods. However, what worked for me was that I vacuumed the camera lens a few times, then tapped the lens with a heavy penknife while holding the power button. NOTE: this can potentially damage your Canon, so do so at your own risk......but I'm delighted it worked for me...... | |
| jester - 06.09.2010 | Powershot SX20 IS |
|
Powershot SX20 IS . . . Given to me as Christmas present December 2009. Lightly used when in May I got the "Lens error, restart camera" with lens partially stuck out when I turned it off. Tried all the tricks like install completely charged batteries in and that DID retract the lens completely, but then I still got the Len error. Returned to Canon for repair which was completed on May 14, 2010. The paperwork returned to me indicated . . . "Service Details Your product had been examined and it was found that the circuit board did not operate properly causing an error to be displayed. The circuit board was replaced and product functions were confirmed. Other electrical adjustments, inspection and cleaning and parts replacements were carried out" . . . Today (June 9, 2010 less than a month after the "repair" was completed) I'm sitting at my desk and I turned on the camera so I can reformat the memory card before I go out to take more photos. I select reformat card from the menu. I turned off the camera and then turn back on and get the kiss of death again!!! "Lens error, restart camera" I am not happy. Canon is sending me a return label so it won't cost me anything this time but what good will it do if the circuit board are going bad. I have to wonder if Canon has a bad batch of circuit board or if there a fatal flaw in the board design or board manufacturing of the SX20 IS? How many others have had their cameras repaired and were told the circuit board was the problem? Is it time for a class action suit? | |
| Donald Flynn - 06.09.2010 | Other |
|
Camera is a PowerShot SX1IS and was purchased December 6th 2010 Rarely used and carefully handled so 'sand' 'grit' etc are not the cause of the problem. Returning it to the place of purchase. | |
| Garry Luck - 06.09.2010 | SD700 / Digital IXUS 800 |
| Same as everyone elses - lens stuck open, error message, can't get lend to retract. Back-up camera, rarely used, only a couple of dozen images taken from new. | |
| lc - 06.08.2010 | Powershot G9 |
| turned it on. lens came out, displayed error msg, would not retract no matter how many times i turned off/on again. | |
| bolser - 06.08.2010 | SD1000 / Digital IXUS 70 |
| same as everyone elses - lens stuck open, error message, can't get it to turn on! | |
| RB - 06.08.2010 | Powershot S3 IS |
|
Powershot 3Si has been great for 2 years, light use, never dropped, treated very well. Suddenly get the error: Lense error, restart the camera. Nothing helps Very sad as I liked the camera and won't buy another Canon. | |
| ADL - 06.08.2010 | SD800 / Digital IXUS 850 |
|
This error couldn't have occurred at the worst possible time. It ruined my NBA Finals experience, as the error made it extremely difficult to take pictures and videos during the event. All but one zoom setting were completely out of focus. The lens don't fully retract either. I don't understand how something like this could have happened. Just out of the blue, really. And I've never dropped the camera, ever. Canon isn't very high on my list of favorite companies at the moment. In addition to this problem, the company also charges $8 to ship a near-weightless, plastic terminal cover for the NB-5L battery. Their explanation is that they only ship via Fedex. Is it really that difficult to send it via USPS for $0.44, which is exactly what it would cost me to send this part to Canon? A good company would send a replacement for an item such as this for nearly no charge, seriously (Antec, Kingston, Buffalo, etc). Thanks a lot Canon. | |
| Paul Walsh - 06.07.2010 | N/A |
| Powershot SX1 IS brand new bought from an award store (QANTAS). From day it has this error. The camera will restartand the lens works but it is very annoying for it to occur in the first place for a new camera. | |
| Paul Walsh - 06.07.2010 | N/A |
| Powershot SX1 IS brand new bought from an award store (QANTAS). From day it has this error. The camera will restartand the lens works but it is very annoying for it to occur in the first place for a new camera. | |
| jim - 06.07.2010 | SD1000 / Digital IXUS 70 |
| Had the SD 1000 a couple of years and it just got stuck in the open position with beeps and lens error/restart camera message. | |
| lynn norman - 06.07.2010 | Powershot A630 |
| HAVE NO CLUE WHY THE LENS WILL NOT RETRACT INTO CAMERO AND KEEP GETTING THE LENS ERROR. | |
| Maryland Camara User - 06.07.2010 | SD1000 / Digital IXUS 70 |
|
We got a "lens error - restart camera" while the Camera was in warranty so I sent it to Canon and they fixed it. Now the other day go to take a picture and same error .... needless to say the warranty is long expired. A real bummer | |
| lisa - 06.07.2010 | SD790 / Digital IXUS 90 |
| turned on camera, the lens went out and started beeping...got the error message on the screen. Now it is frozen with the lens out and will just beep and show error message each time I try to turn it on. I tried many things to fix - removing battery, blowing lens with can air, holding down function key and power...nothing works. | |
| Bashar - 06.07.2010 | Powershot SX110 IS |
| We get Lens Error. Please restart camera, but no end of turning off, removing battery, etc has any effect. | |
| Bashar - 06.07.2010 | Powershot SX110 IS |
| We get Lens Error. Please restart camera, but no end of turning off, removing battery, etc has any effect. | |
| corey - 06.07.2010 | SD950 / Digital IXUS 960 |
| two months after purchase Lens Error E18 happened. Sent back to Canon and they fixed problem. 1 year later same issue. Canon said they would not fix. We argued for hours over the phone as I went from associate to associate to supervisor etc. They claimed that it was not a common problem and there were no reports of this being a Canon issue. BIG LIE! I will never buy a Canon again. It is clear that if they admitted it as a common problem then it would be a class action suit. So they do as the US Government does and just deny deny deny! DO not Buy Canon and do not accept or pay the difference for a trade off camera from them. Capitalism greed influences them build these cameras to malfunction so you can come back and give them more money (ie buy another one or pay the difference for a replacement). If they were built to last then they wouldnt make any money. Corporate Greed! | |
| Jodi - 06.06.2010 | SD780 / Digital IXUS 100 |
|
SD780IS I got the camera last night and took my first picture this morning. I took 15 pictures and am now getting the lens error. | |
| Peter Kohn - 06.06.2010 | SD1100 / Digital IXUS 80 |
| In my PowerShot SD1100 IS we have just started to have this problem. No apparent cause. | |
| Josh Benin - 06.06.2010 | SD1100 / Digital IXUS 80 |
| The usual, camera never abused, dropped, etc. "Lens Error" messages w/ lens stuck in extended position. Slight wiggle of lens seems to temporarily fix problem. For now. | |
| shrikant - 06.06.2010 | Powershot SX200 IS |
|
Few days ago the lens cover was not opening fully-we needed to gently push it down manualy and it worked-but yesterday onwards the lens cover is not opening and we are getting the message"lens error-restrat camera". Tried -removing battery,recharging and tried again -blower clean nothing worked | |
| Renata - 06.06.2010 | SD960 / Digital IXUS 110 |
| I've read somewhere that CANON IXUS 110 IS can be used underwater.I tried it,and it didn't work.But ,the biggest problem that I can't turn it on ...and I can't see photos,I can't take a photo...What I should do?Can it be fixed somehow?Thanks! | |
| karl yap - 06.05.2010 | Powershot A620 |
|
It is a PowerShot A620. Take the batteries out overnight, put them back in and power on. Typically it will work for this camera. Have to consider very hard before buying another Canon camera again because this E18 error seems to be a problem for most of their camera models. | |
| Lyle - 06.05.2010 | SD780 / Digital IXUS 100 |
| new camera, only 3 weeks old, never dropped. Lens wont close, and it says lens error restart camera, but that doesnt work.Tried removing battery,did nothing. | |
| nick porter - 06.05.2010 | Other |
|
Its an IXUS 8215. We get Lens Error. Please restart camera, but no end of turning off, removing battery, etc has any effect. Shame because we liked the camera. Based on what we have seen here we won't be buying another Canon | |
| Gibraltar - 06.04.2010 | SD890 / Digital IXUS 970 |
| This is my story: Krrr tk tk tk tk Krrrr tk tk tk tk Krrrr tk tk tk tk .. piep piep. Lens error, Restart Camera. I think there is some mud in my camere. I am going to try to fix it by myself, but only if there is no waranty left anymore. | |
| Ray - 06.04.2010 | Powershot S5 IS |
| No problems for several years, then the lens error started showing up when first turning the camera on. At first I was able to restart and get past error, but now it will not startup at all. I've had it for 3 years, and it has been on many hiking trips and outings, the camera has been great but I'm not sure about spending $100+ to fix an almost 3 year old camera. | |
| Dalton - 06.03.2010 | Powershot A1000 IS |
| Never a problem until one day taking pictures the next day messed up and still not working. Had three months past the 1 year mark 99.00 dollars plus to fix. | |
| julia cho - 06.03.2010 | SD780 / Digital IXUS 100 |
| my sister looked at the pictures, turned the camera off and handed it to me. i turned it on and it said lens error. nothing happened in between | |
| Peter Banks - 06.03.2010 | Powershot A450 |
|
Camera lens refused to close when switching off after changing batteries and then turning on to check batteries were good. I have no children, and no else uses it. | |
| Abee - 06.03.2010 | Powershot A95 |
| I have a A95 and am very careful with it. I had the CCD error which gave me blank pictures. Canon replaced that free of cost. Amazingl after i got the camera back from the free service the E18 error appeared on the same day ! Horrid to say the least .The E18 error had never appeared when i had used it before . Anyway I tapped the camera turned the lens in different directions and it worked ! So yeah the E18 error appeared after canon serviced my camera ! | |
| Ashley - 06.02.2010 | Powershot A95 |
| Powered it on as normal one day, lens extended and reported the error. Non-intrusive repair methods have not resolved the error. | |
| tyler - 06.02.2010 | Powershot SX100 IS |
| it just went out and wont go back in | |
| elizabeth park - 06.02.2010 | Powershot D10 |
| I had just taken a video and when i went to take the next video, a minute or two later, the beeped and the screen was black, except for 'lens error, restart camera' and after restarting camera, taking battery out and replacing it, switching off and leaving it for a while, etc etc it still does not work and is only 3 months old!! Any suggestions?? | |
| Ron W - 06.02.2010 | Powershot A480 |
| Not sure what happened here, virtually certain camera wasn't dropped by me but started getting lens error, issue with lens mechanism. Camera is only 4 months old so way too early... | |
| Elize Rautenbach - 06.02.2010 | Other |
| Canon PowerShot SX1 IS | |
| todd - 06.02.2010 | Powershot SX110 IS |
| Autofocus does not always work. Sometimes restarting solves the problem, but not always. Getting many blurry pictures now, have had the camera for | |
| chinthaka - 06.02.2010 | Powershot A430 |
| how to fix canon powershot a430 lenses error | |
| Dan - 06.02.2010 | N/A |
| Canon SX1IS | |
| Loeff - 06.01.2010 | SD780 / Digital IXUS 100 |
| Took the camera hiking...first time I had used it. I had it in a case, in my backpack for no more than 3 hours. I took about 13 pictures, then, it decided that it had done enough work and spit out the "Lens Error, Restart Camera" message. I never dropped it or handled it roughly...I can't believed it stopped working after 13 pictures. It has restarted since (two days later...after reading how to restart it) and the pictures are now out of focus and the camera isn't working properly. Good thing I still have the receipt. | |
| Stephanie - 06.01.2010 | Powershot SX200 IS |
|
Received Canon SX 200IS as Christmas gift. Used it 3-4 times taking pictures in the house, then took it outside on 5th use and when I tried to turn it on it said Lens error, Restart Camera. A green flashing light appears for a moment. Contacted Canon, they told me to ship the camera to them for warranty service. I shipped it today. I will let you know how it turns out. Camera was never mistreated in any way (dropped, water, sand damage, etc.) | |
| Stephanie - 06.01.2010 | Powershot SX200 IS |
|
Received Canon SX 200IS as Christmas gift. Used it 3-4 times taking pictures in the house, then took it outside on 5th use and when I tried to turn it on it said Lens error, Restart Camera. A green flashing light appears for a moment. Contacted Canon, they told me to ship the camera to them for warranty service. I shipped it today. I will let you know how it turns out. Camera was never mistreated in any way (dropped, water, sand damage, etc.) | |
| Shay - 06.01.2010 | Other |
| Powershot SD750 | |
| Paul Boyer - 06.01.2010 | SD780 / Digital IXUS 100 |
| Two days old and got the error | |
| Emma Wilde - 06.01.2010 | Powershot S3 IS |
| My cousin, my sister-in-law, and I got the same cameras around the same time in 2008. One of us got it a month earlier then the other two of us; we have had freezing problems with some of the cameras before. None of us every dropped the cameras or did any harm to them. We considered them very important because we put so much time into getting them and wanted to continue having them. In the past three months all of them have died due to "lens error". We would like some help from Canon because this issue seems to be popular and it caused us all to have to spend more money then we would have liked. We are not happy. | |
| mackenzie Wolfe - 06.01.2010 | Powershot S3 IS |
| I've had my camera since November of 2008. Two of my cousins have the same camera and all three stopped working because of the lens error at the same time. I was careful with it and it was expensive. I'd appreciate some help. | |
| Nicole Wilde - 06.01.2010 | Powershot S3 IS |
|
I have had my camera since Dec 2008. No problems until recently. Camera will no longer take photos due to the lens error, restart camera message. Sometimes the camera freezes in this position. My sister and cousin got the SAME camera at the SAME TIME for Christmas. My cousins started having lens error and stopped working 3 months ago and my sister about 6 weeks ago. Now I have the same problem! Not very happy. These were very expensive cameras. Do you think my family is happy with the Cannon quality? We are a picture taking family and my cousin does it as a side job. Every knows about the issues we have had. What can I do to get my camera repaired? Please help. | |
| Nikki Shipley - 06.01.2010 | Other |
|
Model: PowerShot SD1100 IS I purchased this camera December 2008 and this weekend (May 2010) I got the "Lens Error Restart" message. My lens is stuck out and will not retract. I would carry this in my pocket sometimes but otherwise it is stored in a case and was never dropped. I am very disappointed and would like to have it fixed as I really loved this camera :( | |
| Juan - 06.01.2010 | SD780 / Digital IXUS 100 |
| Used it 4 times. I had it for a total of 28 hours before I had a completely dead camera on my hands. thanks to costco to return this defective heap. | |
| Ken Kiong - 06.01.2010 | N/A |
| My ixus 950 is first start to have auto focus issue. It can't autofocus. Now camera got worse. Lens error, restart camera. Nvr drop. Well taken care. When not in use, placed in dry cabi | |
| victor - 06.01.2010 | SD600 / Digital IXUS 60 |
| se atasco el objetivo | |
| alexandra rothenberg - 05.31.2010 | SD750 / Digital IXUS 75 |
|
I tried to turn on my camera and it says lens error and won't work. I have the sd750 powershot thanks | |
| Laura - 05.31.2010 | SD1200 / Digital IXUS 95 |
| Canon Powershot SD1200 IS. Used the camera and it was acting fine...took some pics of the kids. Camera was left on for about five minutes. Went back to it...got restart camera lens error message. Tried all the tricks, nothing worked. Lens is open and completely retracted. | |
| Dean - 05.31.2010 | SD880 / Digital IXUS 870 |
| After a year of gentle use, my camera, for which I spent $400, stopped working. Yesterday a few minutes after taking a photo, I went to turn the camera on again, when I got the message, "lense error, restart camera." After reading tons of horror stories from other customers, I sense the attempt to receive assistance from Canon will be in vain. | |
| Liz Virgin - 05.31.2010 | Powershot SX200 IS |
| Twice now I have had the lens error. Both times when I was using the zoom button. | |
| Peter Altuch - 05.31.2010 | SD890 / Digital IXUS 970 |
|
I just went to turn on my camera and it made a clicking sound and it said "lense error, restart camera. I tried and nothing happened. I tried other Canon tips but nothing worked. | |
| Peter Altuch - 05.31.2010 | SD890 / Digital IXUS 970 |
|
I just went to turn on my camera and it made a clicking sound and it said "lense error, restart camera. I tried and nothing happened. | |
| Charles - 05.31.2010 | N/A |
| Have had an SX200 for just under 1 year. Got the Lens error, restart camera message on the first day of my holiday. Now plan to send it back to reatiler (BT shop). | |
| Kimberly - 05.31.2010 | SD630 / Digital IXUS 65 |
| Went to use my camera again and it just started doing this. | |
| sean finn - 05.31.2010 | SD1000 / Digital IXUS 70 |
| This is my son's camera and he took it on a school trip when it jammed. On closer inspection I saw sand in the soft case which must have found its way into the camera. I have used canon cameras for twenty years and never had a pproblem apart from this one. | |
| Barry - 05.31.2010 | Powershot SX100 IS |
| Just won't start up as it says that there is a lens error | |
| Charlie - 05.30.2010 | Powershot S2 IS |
|
The camera has never been dropped & is in pristine condition. For whatever reason the e18 error code showed up & now the camera is a paperweight. a sad end to what was a good camera, guess I'll buy panasonic or nikon next time. | |
| John Brady - 05.30.2010 | SD770 / Digital IXUS 85 |
| Yes another Unsatisfied Cannon Customer I too had it around 16 months paid quite a lot of money for it. i last used it for my holiday in January re charged the battery so i could picture my babies face at the zoo only to find the lens error message re start camera phoned the cannon help line to be told it could be two things the motor gone or battery not charged as i have charged the battery it means one thing yes the camera is crap a small charge for to look at it and if needs anything 60 pound an hour i stumbled across this site and found that it is a common fault. | |
| Zach - 05.30.2010 | Powershot SX200 IS |
| Gently used, 5 months old, Canon PowerShot SX200 IS, receive Lens error, restart camera. Plan to return to manufacturer. | |
| Zach - 05.30.2010 | Powershot SX200 IS |
| Gently used, 5 months old, Canon PowerShot SX200 IS, receive Lens error, restart camera. Plan to return to manufacturer. | |
| Tom Jung - 05.30.2010 | Powershot SX100 IS |
| Was using my camera around mount hood, oregon and lens error, restart camera message occurred. The camera was not dropped or abused. I did notice however in the last 6 months that when using the video mode I would have a blurry area in the center of the movie that was not present in picture mode. Up until the error message occurred my pictures had been very clear. Batteries have been changed, without effect. There was no low battery message prior to the lens error. | |
| Mark - 05.30.2010 | Powershot SX200 IS |
|
Using the camera during vacation after taking a picture it would not switch of ans close lens and flash. It says, "lens error please restart camera". The camera is just 1 year old and has not been used much. | |
| Damien burden - 05.30.2010 | Powershot G9 |
| Lens error - restart camera | |
| Carlos Lopez - 05.30.2010 | SD940 / Digital IXUS 120 |
|
I Bought the cammera one month ago, some days ago I detected the camera was not focusing properly, many blurred pictures. Focusing problem occurred particularly after zooming in or our... this was really annoying, but finally yesterday, when I was in a wonderfull deserted beach south of menorca, I got the lens error message and camera died. Lens is half way out and it does not move. Never buy canon again. | |
| Glenn - 05.29.2010 | Powershot SX120 IS |
|
Camera started getting the error after owning it for about 2 weeks. It wasn't dropped. It wasn't "banged". It was working fine for my daughter's kindergarten graduation, but when we wanted to take pictures with her classmates and teacher afterwards, it just simply stopped working. I'm afraid I can't buy another Canon, and risk not capturing a special moment, unless I hear Canon has admitted to, and fixed, this problem. - Glenn C. | |
| Kimberly - 05.29.2010 | SD780 / Digital IXUS 100 |
| This is the second Canon Powershot SD780IS I have had within a year to give me this message. The first time it was dropped...on CARPET. This time it just decided to stop working in the middle of my daughter's birthday party. I got 3 or 4 pictures and then it stopped working and gave me the restart message. | |
| Shishir Patel - 05.29.2010 | Powershot A480 |
| I kept the camera in my school bag the only problem i had with doing this was that the screen cracked but I was still able to take pictures as it was a small crack. Then about a month later I tried to turn off the camera after taking photos and the lens started clicking as it was trying to compress itself. That is when the error showed up on the screen and the lens would only retract with manual assistance (twisting the focus) | |
| Sean - 05.29.2010 | Powershot SX100 IS |
| Camera shooting some indoor images, going along fine, then stopped focussing (but continued taking shots). Turned off & on a few times, removed & replaced batteries, final result the lens stuck out. Turning on camera results in the Lens Error, Restart Camera msg and turns off again. | |
| S Ashworth-Lilley - 05.29.2010 | N/A |
| Canon Ixus 8515. Have had it 17 months. It worked-put it away in a drawer and when I got it out again got the "Lens error" sign-where the lens won't pop out. Tried charging it etc. Doesn't work. Gutted. It was a xmas present. | |
| Simon - 05.29.2010 | Other |
|
Powershot SX1 IS 3 months old, used about 10 times, went to use it and the error appeared. | |
| Lars Moller - 05.29.2010 | SD870 / Digital IXUS 860 |
| charged battery and when started the camera came lens out and error message occured | |
| michele - 05.28.2010 | Powershot A480 |
| ive had this camera for 3 weeks when the message popped up & now i cant use the camera. i had noticed that the lens cover didnt seem to open smoothly. | |
| jeff - 05.28.2010 | Powershot SX120 IS |
| Camera worked for 5 months fine until night of my sons graduation. Starts, focuses one time, then goes out of focus, when I shut it down lens doesn't go in and I get error message "lens error restart", if lens goes in, it will repeat focus for one picture then goes and stays out of focus. Never dropped or abused. | |
| Michelle - 05.28.2010 | Powershot S3 IS |
| In addition to the Lens Error, Restart Camera message...my LCD display on my S3IS shows upside down. | |
| nicky - 05.28.2010 | SD900 / Digital IXUS 900 |
| turned the camera on and it is saying LENS ERROR, restart camera. | |
| Ricki - 05.28.2010 | N/A |
| Have had my SX20is for maybe 3 months and it's been wonderful. Until yesterday. I turned it on and was welcomed with the "Lens error. Restart camera" message! Has not been bumped or dropped or in any harsh environment. Just suddenly defective. | |
| SusanF - 05.28.2010 | SD1000 / Digital IXUS 70 |
| Was working fine and then the next shot, lens error. Camera shop said it might be sand. Will cost $117 to fix. | |
| Quy Nguyen - 05.28.2010 | SD3500 / Digital IXUS 210 |
| Barely one mont old. Never dropped. It just gave me this error one day in the middle of taking shots. This is the second canon that has done this to me. I'm going with Nikon next time. | |
| Einav Jacubovich - 05.28.2010 | N/A |
|
How can I fix it myself? At wonderful location and need my camera :-( thanks! | |
| nargis babar - 05.27.2010 | Powershot A570 |
| powershot a570 | |
| Jonnae - 05.27.2010 | Powershot A550 |
| My lense just got stuck one day and its says restart something | |
| Nirendra Nagar - 05.27.2010 | SD750 / Digital IXUS 75 |
| We had gone to Mauritius and were taking pix of waterfall, when it happened. If the battery was weak, the lens should have retracted. But it has jammed. | |
| John Ready - 05.27.2010 | Powershot D10 |
| Restart Camera still does not fix the lens error. | |
| rick - 05.26.2010 | Powershot A570 |
| 2 year old camera was working fine then the next time we went to use it we got the lens error message | |
| kathy - 05.26.2010 | SD1200 / Digital IXUS 95 |
| I got my camera for christmas. It is now May. The camera was working fine until a few days ago. My little sister had it in her bag and then the next time I tried turning it on it said lens error, restart camera. I've restarted it a lot but nothing has happened. | |
| Michele Davis - 05.26.2010 | Powershot A2000 IS |
| camera is less than 6 months old and lens was getting stuck and now won't open | |
| deborah twigg - 05.26.2010 | Powershot SX20 IS |
| This happens occasionally. It will happen 8-10 times over a few days then not again for a month. No bumps, drops etc. | |
| neil - 05.26.2010 | SD600 / Digital IXUS 60 |
|
Turned it on to download pictures, camera lens came out and locked with "lens error, restart camera". Can't get data off it. Camera has never been dropped or abused. | |
| Mat Vasquez - 05.26.2010 | Powershot D10 |
| bought the camera 4 months ago, never dropped, wet, or mishandled. We've used it less than 10 times, now with "lens error restart camera" | |
| jay - 05.25.2010 | SD550 / Digital IXUS 750 |
|
Camera has worked fine for 5 years, no abuse or dropping, though I do carry it in my pocket sometimes without a case. Last weekend it would suddenly fail to retract the lens when the camera was shut off. A few power cycles seems to eventually fix the problem. The error is now fairly consistent. I am shopping for another camera. | |
| Andrew Girrell - 05.25.2010 | Powershot SX200 IS |
| One day it worked, next day "Lens error" | |
| mata - 05.25.2010 | Powershot SX110 IS |
| how can i restart it? | |
| Andrei - 05.25.2010 | Powershot S2 IS |
|
I was in the third day of a one week vacation and was using my camera to shot 60-100 pictures throughout a day, while walking around (this means lots of open/close). It started first making some strange noise when opening and closing the camera (when lens are extending and retracting). Some time after, I got the E18. To me, it was a combination of dust/dirt/who knows what else and discharged accus. Went home, put the accus to recharge and next day all worked just fine... just for a few hours. It then started giving lots of trouble and now is stuck with fully extended lens :( Am hoping that, once my accus are fully charged, I'll manage at least to shut it off. | |
| shiva - 05.25.2010 | Powershot A480 |
|
lens not retracting | |
| Maria Rodriguez - 05.25.2010 | Powershot D10 |
| My husband purchased the PowerShot D10 camera less than a year ago, and it gives the Lens error message at least half of the times I've tried to use it. Does anyone know if Canon will replace the camera or fix it for free? | |
| peter - 05.24.2010 | Powershot S3 IS |
| s3 is | |
| AC - 05.24.2010 | N/A |
| Powershot S3 IS purchased in Sept 2006. Lens error restart camera message occurs more and more frequently especially during heavy zoom in zoom out sessions. camera has never been dropped and has been babied since day one. always use fresh batteries too. very disappointed in canon. | |
| Jorge Coromina - 05.24.2010 | Powershot SX20 IS |
| I like shooting forests and the few times I've had this problem has been when shooting deep rainforests, as if the camera were having a hard time trying to focus on so many details. Whenever that happens, the camera stops functioning for a few seconds before posting the e18 message on the LCD screen. Whenever you notice the camera has stopped working, don't wait until the message pops up on the screen. Just take aim the camera to a different spot, like the sky or the ground, and push the zoom lever gently. It works fine, at least for me. | |
| Dima - 05.24.2010 | Powershot SX100 IS |
| Battery out | |
| Louisa Baber - 05.24.2010 | SD780 / Digital IXUS 100 |
| I have only had my camera for a couple of months. Whilst on holiday in Cornwall the lens did not fully retract and I had the Lens Error, Restart Camera. It did work a few times and then stopped. I did find that by pressing the play button the lens did fully retract. Fortunately I took it back to Tesco's where I brought the camera and they gave me a new Ixus 105 camera. Would be interested to know if there is a way of preventing this error from occurring. Is it dust getting into the lens? Although I kept my camera in it's case and did not drop it. | |
| steven - 05.23.2010 | Powershot A480 |
| Used the camera on the beach, must have gotten some sand in it. "lens error restart camera". These cameras obviously aint beachproof | |
| Miranda - 05.22.2010 | Powershot A570 |
| it just started saying lens error please restart | |
| Brian - 05.22.2010 | Powershot S45 |
| lens wont come out or switch on, fully charged battery | |
| Marv Jang - 05.22.2010 | N/A |
|
One day I plugged the camera into the USB cable to the computer and the error message popped up.It has not worked since. | |
| Janice - 05.22.2010 | SD870 / Digital IXUS 860 |
| The lens was stuck and the screen was gray with lines. When I turned it off and back on again, it shut down completely and will no longer turn back on. I purchased the camera a year and a half ago after having a similar problem with a camera of the same model. There has been no damage to the camera as it is kept in a very safe holder with other cameras. | |
| Bas van den Berg - 05.22.2010 | Powershot SX200 IS |
| For some reason is stopt. "Lens error - restart camera" It won't restart. I did use camera normal and I was very carefull with it. The camera worked well for little more than 2 months. | |
| DS Yeh - 05.22.2010 | SD780 / Digital IXUS 100 |
| Lens stuck -- no explainable reason! Brand-new. Our daughter-in-law purchased identical camera, on the same day -- same problem! Battery fully charged. | |
| Sudeshna Sarkar - 05.21.2010 | Powershot S3 IS |
| The camera lens has difficulty opening. I have very few shots after installing fresh battery sometimes none at all. The lens has difficulty opening - makes a whirring sound. | |
| Courtney Andrews - 05.20.2010 | SD1300 / Digital IXUS 105 |
| i just bought my camera just the other day and i was able to set the date and time and everything but the next time i wanted to use it i turned it on and the screen went black and said lens error restart camera. Now the lens is totally frozen! What do i do? | |
| ali jamali - 05.20.2010 | SD890 / Digital IXUS 970 |
| i have lenz error | |
| Lorraine De Rosa - 05.19.2010 | Powershot SX100 IS |
|
I was using my camera, put the camera back in the case and the next time I took it out I received error "Lens Error, restart camera". Please help, I don't have the money to buy another camera! It's only 2 years old and it's absurd to have these problems when I have treated the camera like gold. It's a shame, obviously the money spent was not worth it. Thank you Canon! Lori, NJ USA | |
| rosiane servelo - 05.19.2010 | N/A |
|
minha camera digital canon ixu digital ixd70 simplesmente nao funciona a lente dela paralizou e diz lens error ,restar camera gostaria de saber se vcs tem alguma soluçao p mim | |
| rosiane servelo - 05.19.2010 | N/A |
|
minha camera digital canon ixu digital ixd70 simplesmente nao funciona a lente dela paralizou e diz lens error ,restar camera gostaria de saber se vcs tem alguma soluçao p mim | |
| Cherie Blank - 05.19.2010 | Powershot SX200 IS |
| I had the camera for 3 months. The camera was working great, then one day went to power it up, lens came out, then I started getting the erroe Lens error, restart. It has not worked since. | |
| E Sara Barnes - 05.18.2010 | SD780 / Digital IXUS 100 |
| worked one day, then the next it had a lens error and would not open. I did not drop it, or otherwise damage it. | |
| Nancy - 05.18.2010 | Powershot S2 IS |
| I was on a trip to the Grand Canyon when the lens began having problems retracting. I did get an E18 message on the screen. I've had the camera since 2003--but it still seems a camera in the $500+ range should last longer than that. Although I really like Canon products, it does make me wonder if another one will have similar problems. | |
| nicolas b. - 05.18.2010 | SD550 / Digital IXUS 750 |
| I noticed that my camera lens would not shut completely off. When I restarted it, the lens was by default out of focus but I could still take (blur) pictures and review every photos in memory. Funny thing is that with the zoom at maximum, the focus is about right and I can take correct pictures (because it seeems that the default focus is close whereas with the zoom, focus is on the infinite). | |
| Eddie - 05.18.2010 | SD800 / Digital IXUS 850 |
|
It blocked two or three times, but the last one made reach this amazing page!! It happened right after take it out of the case Fortunately, in my case Fix#6 at (triple w).fixya.com/support/t4106813-lens_wont_open_cannon_pc1309_camera(tapping the side against your open hand) worked like hell!!! Some dammned sand grain, I guess Thank you all | |
| Laurie - 05.18.2010 | Powershot SX100 IS |
| after about 11 months of regular careful use the error came up and rendered what was my favorite camera useless. | |
| Al - 05.18.2010 | SD780 / Digital IXUS 100 |
| Camera is about 5 months old and my daughter was using it, when the lens would no longer extend/retract and the error message would appear. | |
| Peter Jeremy - 05.18.2010 | Powershot SX20 IS |
| I haven't seen E18 reported in the screen but when I look through the firmware status using ver.req, it reports E18 UsmMinFreqError and googling that led here. | |
| Lucile Langford - 05.17.2010 | Powershot SX110 IS |
|
I was taking photos at a kids baseball game yesterday when the camera quit working. I changed the batteries and got the lens error restart cannon notice. The next day (today) I bought new batteries but the same message appeared. To be honest, it was windy at the baseball field so perhaps some dust got into the lens. The camera was not dropped and was returned to the case after pictures were taken. Last month, I had a similar problem without a lens error message, but after wiping battery cables, the lens opened. That didn't work this time.I am sending this from a friend's computer, but please answer at my computer as listed under e-mail above. Lucile Langford | |
| pedro - 05.17.2010 | Powershot G3 |
| After 7 years, my camera just refuses to start, showing a lens error, after the lens makes some noise and gets stuck | |
| Christopher - 05.17.2010 | Powershot SX200 IS |
| after taking a picture, when i clicked to the play button to view the picture the error code appeared and the camera never started anymore | |
| melanie - 05.17.2010 | SD1100 / Digital IXUS 80 |
|
Had the camera for 18 months and now lens has stuck I haven't used it very much at all! | |
| james folkes - 05.17.2010 | Powershot A480 |
| Three A480 units purchased for my school department, all failed within a year with the dodgy lens mechanism. I would classify these as "unfit for purpose". | |
| Bernardo Baluganti - 05.16.2010 | Powershot G9 |
| simply the lens came out for a while along with an horrible whistle, the error written on display and then turned off | |
| Rob - 05.16.2010 | Powershot A480 |
| Whilst using camera, after several photos taken lens fully extended will not retract. "Lens error restart camera". Not used in dusty environment and no hard knocks. Purchased in Feb 2010. Very disappointed. | |
| Christoff - 05.15.2010 | Powershot A480 |
| same old same old. i can still use the camera but its slightly embasassing CLICK CLICK CLICK CLICK CLICK.... LOLed. GOOD JOB CANON. Way to release the same defective crap year after year. a470 a480 a 490....... | |
| Christoff - 05.15.2010 | Powershot A480 |
| same old same old. i can still use the camera but its slightly embasassing CLICK CLICK CLICK CLICK CLICK.... LOLed. GOOD JOB CANON. Way to release the same defective crap year after year. a470 a480 a 490....... | |
| Valleau - 05.15.2010 | SD600 / Digital IXUS 60 |
|
Camera was in daughter's purse. Took it out and "Lens error,restart Camera came up. Lens is fully retracted, even spacing around both lens rings, no sounds other than the beeping from the error message. Even get the message when in the picture view mode where no lens activity is required. Same error when connected to a USB plug. When using the video out to the TV, get a busy message for a few seconds then the Lens error, restart camera on the TV. Not dropped nor in a sandy environment | |
| Jessica Palumbo - 05.15.2010 | SD1100 / Digital IXUS 80 |
| My lens is stuck open. And will not close and gives the lens error and the camera (only 2 years old) is useless. I will not buy another one of these. | |
| Simon - 05.11.2010 | SD780 / Digital IXUS 100 |
| I got this error but after a while it was ok again. Now it works ok. | |
| Irene - 05.11.2010 | Powershot D10 |
| I was just watching the videos we've taken with our camera one afternoon and just suddenly got the "Lens Error, Restart Camera" thing. I tried to restart my camera, removed the battery and memory card (hoping the system gets refreshed or whatever) but got very disappointed as all my attempts have failed. Very frustrated with Canon. | |
| Nicholas Kiggundu - 05.10.2010 | Powershot D10 |
| Camera owned for seven months and well kept, never dropped or put in water. error appeared on starting a camera one evening. Good money wasted!!! Lesson for others. | |
| John L. - 05.10.2010 | Powershot G9 |
| Have had camera approx. 1.5y. Today, after shooting approx. 15 frames on a just-recharged battery, and shutting camera off, it wouldn't re-start approx. 1h later. (Lens would partially extend - maybe 4-5mm and then stop; would extend maybe another 5-6mm when I tried to shut the camera off but would not fully retract; stalled at about 2mm from full retraction. Thinking it was perhaps a bad battery, I bought a new one. Same problem. Very disappointed in Canon as I had the same problem with my Powershot S400 approx. 2y ago. (Bought the G9 as a replacement.) | |
| Terry Asp - 05.10.2010 | Powershot A480 |
| Lens just started making a clicking noise while retracting the lens. Now, I have to push it in to make it retract. The camera had been great up to that time and it is only 8 months old. Never been dropped or abused. I will never buy a Canon camera again! | |
| Virginia Duncan - 05.10.2010 | Powershot A495 |
|
Does anyone one know how to fix this? I literally got this camera two days ago for my birthday and today I turned it off, but the lens wouldn't retract and when I turned it back on it started buzzing and said: Lens Error Camera will shut down automatically Restart camera | |
| Morris Puckett - 05.10.2010 | Powershot S2 IS |
| I have a Canon PowershotS2 IS with an E 18 i can't get to go away ! | |
| Morris Puckett - 05.10.2010 | N/A |
| I have a Canon PowershotS2 IS | |
| Al Brown - 05.10.2010 | Powershot A2000 IS |
|
One afternoon I was taking pictures when the camera started taking photos when I tried to focus or zoom. Then it started turning on and off by itself. Then it would not power on. I brought it to Furture shop where it was purchased 8 months before. There shop said I dropped it so they would fix it for $200+. I wanted proof of damage so I asked for it back. For a $40 charge I could have it. If they showed me the damage I would pay. When F.S. manager opened it there was no obvious damage and the camera worked fine. F.S. waved the charge and sent me off. 7 days later the lens stopped 1/2 way out. The batteries seemed week. I changed them and the camera worked. An hour later as the camera sat powered off beside me, it turned on by itself. That would explain the weak batteries. That's were I am at now. What to do, what to do??? | |
| Ernie Ferguson - 05.10.2010 | Powershot S2 IS |
|
The error message is only "E18" without the Lens error or Restart Camera. It makes terrible sounds and sometimes the camera will not give the error message but will work. Sometimes when it does start up, it will give the E18 error when the zoom is used. | |
| kevin mccarthy - 05.09.2010 | Powershot G9 |
| just stopped working after about a year | |
| Aline MM Lima - 05.09.2010 | Powershot D10 |
|
Bought this cam in January this year. It had came out ith this error message a couple of times, but after a while it started working fine again. Two weeks ago it simply stopped working for good - Ive been trying to make it work again, but is not starting. I dont know what to do! I will be contacting Cannon here in Brazil soon. Thanks, Aline | |
| Matias Allende - 05.09.2010 | Powershot D10 |
| Starting happening 40 days after i purchased the camera | |
| aditya arianto - 05.09.2010 | Powershot A1000 IS |
| please help me.solusion lens error,please restart camera? | |
| Mark - 05.09.2010 | SD750 / Digital IXUS 75 |
| shows lens error restart camera. just out of warranty | |
| pascal - 05.09.2010 | Powershot E1 |
| It just stopped one day. The lens would not go into the body anymore. Restarting wont help. You can hear the motor of the lenstransport | |
| Mayme - 05.09.2010 | SD790 / Digital IXUS 90 |
| I don't know if I picked the right model off the list for sure, it is a Powershot SD790 IS Digital Elph. I have had it for about a year and a half and it has worked fine. Then, one day, without having dropped or dirtied the camera, the "lens error, restart camera" popped up and it will no longer work at all. | |
| jess - 05.08.2010 | Powershot SX110 IS |
| i'm borrowing my friends camera, this one, and i turned it on one day (i keep it in the case and it's never been dropped) and the lens got stuck and wouldn't do anything, i tried heaps of sets of batteries and nothing. i forced the lens back in, and it's been in the case for too long... i need to give it back, and i don't wanna give it back broken... so annoying, how do i restart the camera?? there has to be a restart button somewhere... i'm downloading the user manual now to see what i can do. maybe everyone could try this too.. | |
| Stephen Arra - 05.08.2010 | SD790 / Digital IXUS 90 |
| Just stopped working all of the sudden. | |
| erik - 05.08.2010 | Powershot D10 |
| After 5 months, no pictures, just lens error | |
| allison cain - 05.08.2010 | SD1100 / Digital IXUS 80 |
| This is the second time my camera has done this. All of a sudden it just won't work because the lens will not open. It is so frustrating. We have never dropped the camera and nothing is in the way of the lens. Also, I charged the battery completely and still nothing. Please help me. | |
| Victoria Klumpp - 05.08.2010 | Powershot A1000 IS |
| I am very frustrated that this camera is practically new and I am getting the lens error for no reason. I do not want to "throw good money after bad" and send the camera in to be repaired (no warranty active) but I also feel that it is a lost cause as there is no guarantee that the error will not show up again with no apparent cause. | |
| Lau - 05.08.2010 | N/A |
| Lens error/restart camera... it just happened one day. I turned it on and it started beeping and got stuck. | |
| Chris Wallis - 05.08.2010 | SD950 / Digital IXUS 960 |
| Working fine yesterday, turned it on today and the lens came out then started clicking and is now stuck in one position. | |
| Paulo - 05.08.2010 | Powershot D10 |
| My camera has not been dropped. I turned it on this morning and it says Lens Error, restart camera. | |
| cynthia - 05.07.2010 | Powershot S2 IS |
| I have had this problem with my camera over the last year. I have had my S2 IS for almost 4 years now and have really liked it. I randomly get the e18 error, starting on Christmas day last year (my daughter 1st christmas). It has randomly worked on and off, but now has finally stopped being able to zoom at all. Will take pictures if I don't use the zoom feature, but why buy a camera with 12x zoom if your not going to use it? | |
| Stacey - 05.07.2010 | Powershot A100 |
| I had this camera since 3-2009 and I started getting the lens error yesterday (5-6-2010). I wasn't rough with the camera, I simply turned it off and on, and the lens would not retract back inside. I took the batteries out and put it back in, it still wouldn't fix the problem. I connected the USB cable with the camera onto the computer, and that didn't do anything either. | |
| Keith - 05.07.2010 | Powershot D10 |
| Camera worked fine for a couple of days then started to get the lens error message it would be ok if left for a while then the message would come back until it would not work at all . we bought this camera specially for a trip to the Cook islands and UKCAMERASTORE say there is nothing wrong with it . | |
| aseem - 05.06.2010 | SD1400 / Digital IXUS 130 |
| i have recently broght my ixus 130 camera and i have faced this error twice asking to restart.i have checked with canon's level 4 service centre said they dont find anything wrong in that while monitering it for 24 hours.but i am not satisfied with response. | |
| Steve Collova - 05.06.2010 | SD870 / Digital IXUS 860 |
| I was at a concert taking pictures. Zoomed the camera in for a better shot and the camera gave me the "Lens error, restart camera" message. | |
| Henk de Lange - 05.06.2010 | Powershot S80 |
|
auto focus as well as manual focus does not work anymore besides the E18 error. Firstly foces didn't work any longer, next E18 error occured. | |
| vasil - 05.06.2010 | Powershot S5 IS |
|
? | |
| Rick Borchert - 05.05.2010 | Powershot SX110 IS |
|
Just started happening | |
| Sean - 05.05.2010 | SD780 / Digital IXUS 100 |
| CAmera was good for 9 months and now I am added to the victim list. I was a loyal cannon customer at least 7 products between SLR, film cameras, printers etc. Never again feel cheated. Toyota and cannon suffer froom the same customer value issues. | |
| adrian - 05.05.2010 | Powershot D10 |
| Regularly shows the error message, for no obvious reason. Does not re-set on re-start or on removing battery | |
| joris - 05.05.2010 | Powershot SX110 IS |
| It stopped and said 'lens error, please restart' after a few restarts, that worked, later i got the error again and it wouldn't work anymore | |
| Stacy Earhart - 05.04.2010 | Powershot S2 IS |
| Purchased S2is 18 months ago. Started getting E18 error about 3 weeks ago. | |
| Oscar Leiva - 05.04.2010 | Powershot SX200 IS |
| The error started suddenly no one has dropped the camara | |
| Joseph Madala - 05.04.2010 | SD750 / Digital IXUS 75 |
| I've had the camera for about 2 years. I just got done videotaping myself when I shut the camera off and then turned it back on. When I turned it back on the lens error, restart camera message came on. I didn't abuse the camera in any way. | |
| Aaron - 05.04.2010 | SD780 / Digital IXUS 100 |
| This is the second time this has happened to me. The first time it stopped after a few days. But now its just been stuck with the lens error and I don't know what to do about it. | |
| alex glasgow - 05.04.2010 | SD870 / Digital IXUS 860 |
|
'lens error, restart camera' came up out of the blue one day. I had been near some sand a few days before though, so maybe actually it is my fault - after all, Canon cant be held responsible for the fact that there is sand in the world can they? can anyone recommend a reliable camera? | |
| subodh - 05.04.2010 | Powershot SX120 IS |
| I have brought a canon product camer(powershotSX120IS),but presently I am in great problem in lens.when I start the camera, it displays lens error,restar camera.I did not get any reasons for this problem. IS this inside lock problem or physical abuse ?.If you help me this problem, I will be greatly obliged to you. | |
| Wayne Blevins - 05.04.2010 | Other |
| PS 780is | |
| boyd peters - 05.04.2010 | Powershot A1000 IS |
|
wouldn't open. then did a fix and then got it to open, now there is a sound inside like a little pin rattling around. drives me bonkers | |
| boyd peters - 05.04.2010 | Powershot A1000 IS |
|
wouldn't open. then did a fix from here w w w . (space) fixya.com/support/t4106813-lens_wont_open_cannon_pc1309_camera and then got it to open, now there is a sound inside like a little pin rattling around. drives me bonkers | |
| Darcy Drummond - 05.03.2010 | SD1100 / Digital IXUS 80 |
| Had the camera for a year, but only used it on trips. It was basically babied, and kept in a hard case at all times. Very disappointing. | |
| A.J. Scheer - 05.03.2010 | Powershot A590 |
| Camera worked great all day, running through a set of batteries and making 300 plus exposures. This evening as I turned on the camera to review the day's shots, the error message appeared after the lens moved only halfway into position. | |
| Richard - 05.03.2010 | Powershot SX200 IS |
| The camera looks like it is new out of the box. My son took it out of his rucksack to use and the error was on the screen. Just sent it to Canon for repair under warranty and will wait to see if they will fix it. | |
| Phil - 05.03.2010 | Powershot SX110 IS |
| "Lens Error, Restart Camera" show up changed batteries, nothing!It is oinly 11 months old. I'm going to return it to the shop it was purchased from to start with. | |
| amy - 05.03.2010 | SD630 / Digital IXUS 65 |
|
My lens wont come out and gears grind i have to push the zoom to get the lens to come out and then it tells me there is an error. I splurged on this camera owned for a little over a year and now I have a exspensive paper weight. Cant afford to buy a new camera. Specially after seeing that i spent so much on this one and now its junk. I am very saddened by the quality of product now days. This camera was never dropped and kept in a case at all times. | |
| Nate - 05.03.2010 | SD870 / Digital IXUS 860 |
| Nothing major, possibly got a little wet in a soft mist, but worked fine up to a day later | |
| Jim - 05.03.2010 | SD780 / Digital IXUS 100 |
| Turned on camera, "Lens error, restart camera" appears. Does not go away. Will not turn on. At a loss | |
| venu - 05.03.2010 | Powershot SX20 IS |
|
Hi, I just bought the camera yesterday and when I turned it on for the first time, I started getting this error. when I restart it gives me the same error. What could be the solution? best regards, Venu. | |
| fdsfdsa - 05.02.2010 | SD630 / Digital IXUS 65 |
| broke | |
| Shannon - 05.02.2010 | SD770 / Digital IXUS 85 |
| My camera has not been dropped. I turned it on this morning and it says Lens Error, restart camera. Lens will not retract. | |
| oscar - 05.02.2010 | Powershot A480 |
| All of the suden "Lens Error, Restart Camera" show up change batteries nothing is oinly 5 month old had good luck with canon before will not buy another one after this experience | |
| Len - 05.02.2010 | SD850 / Digital IXUS 950 |
|
Was in a dusty / snowy environment - glacier. Don't consider this to be abuse, as it had seen worse over the 2yrs I had it - rain, deserts etc - always worked great. While at the glacier I took pics all morning long, with multiple power on/offs. Then error screen. ??fine dust / moisture?? Haven't fixed it yet, lens wont extend at all, only get starup screen, then error message. Only tried blowing air around the barrels and lightly tapping against palm. Still not working. Was a great camera, my second Canon in a few years. Why do they all seem to crap out after only 2-3yrs?? Previously had a Powershot S1IS. Now have digital IXUS 980 IS. When will I learn, and ditch the Canon's!! | |
| Brad Holbrook - 05.02.2010 | Powershot S3 IS |
| We were at my sister's wedding taking pictures and started to have problems zooming in and out. Then when we tried to turn the camera off, the lens became stuck in the open position, completely extended. When we try to turn it on we hear a clicking-type noise like the lens is trying to move but can't and then after about 20 seconds an error message comes up - "lens error, restart camera". I've tried all the tricks I've found on the internet but nothing has worked. | |
| juLemberger - 05.02.2010 | SD750 / Digital IXUS 75 |
| while sitting at my desk i was checking the zoom and taking a few shots of my desk and when i was finished i clicked off and i got the message. I tried and tried but still did not close. I took the battery out over night and upon putting it in again this morning. it still does not close. (the message i got is " lens error, restart camera". This is not the first time i've had this problem, after awhile of not using it before it went back into place. am hoping for that this time. | |
| amanda - 05.02.2010 | SD1100 / Digital IXUS 80 |
| I was using my camera next thing i know i go to turn it back on and the lense is open and it reads LENSE ERROR RESTART CAMERA | |
| Johan Koen - 05.02.2010 | Powershot SX20 IS |
|
Hi There! I purchased a canon sx1is and have had numerouse problems with the "lens error" and at the worst time. Is this cmera another dud out of Canon? Regards Johan Koen South Africa uniquejk@gmail.com | |
| Tom - 05.01.2010 | Powershot SX110 IS |
| We bought the camera on ebay. Worked fine for a while. Then started getting the "lens error, restart camera" message. The lens moves erratically when the camera is turned on, then freezes up. | |
| Milaina - 04.30.2010 | SD790 / Digital IXUS 90 |
| went to turn it on and all of a sudden lens error, restart camera. | |
| Chaz - 04.30.2010 | Other |
|
Canon SX1 here. "Lens error, restart camera" appears randomly, shutting down the camera. Only just out of warranty. Since Canon refuse to admit this problem I am never buying a Canon product again. Need to buy 2 digital cameras in the next month for family/friends, will avoid Canon like the plague. Chaz, Australia | |
| Dustin Guzman - 04.29.2010 | Powershot A1000 IS |
| same thing here, out of the blue. Soo how do class action lawsuits work, i want a refund | |
| rupert pear - 04.29.2010 | Powershot G10 |
| Camera has worked perfectly for 15 months, very pleased with it. Then! beep beep beep, lense error, restart camera. Very careful with use, never been dropped and is always kept in a case. Lense will not move. Paid 400 for something which is not fit for purpose. It's a pity, why do companys such as this, hold their customers in such contempt?. One positive was the hilarious account by Tom Mcdonald, well done that man. PS. Had a similar problem with my canon mvx 200i camcorder, with a replace cassette error. On trawling the net the same problem was being experienced by countless other canon camcorders. Obviously a company in denial. Maybe time for a change of brand. | |
| igor sviridov - 04.29.2010 | SD880 / Digital IXUS 870 |
|
Turned on after a few days without use - clicking noises and lens error message. | |
| Hacked by LiMi'HacK - 04.28.2010 | Powershot A50 |
| Hacked by LiMi'HacK | |
| Hacked by LiMi'HacK - 04.28.2010 | Powershot A100 |
| Hacked by LiMi'HacK | |
| M. Bambrick - 04.28.2010 | Powershot D10 |
| brand new camera, just took it out of the wrapper. | |
| Rebecca Courtney - 04.28.2010 | Powershot SX200 IS |
|
i have been backpacking around the world and brought this camera two days before i left and hoped it would allow me to have picture memories, however it broke within the month and now i am carrying a dead camera! I cant do anything about it and cant afford to buy a new one. Hopefully it will one day just burst back into life. | |
| C.J. - 04.27.2010 | Powershot D10 |
|
My spouse and I bought the Canon D10 for a winter trip where we expected to do some snorkeling. We did, it worked fine for that. We used the camera regularly since our return, for about two months, before activating it to receive a "lens error" that made the camera unusable. We are about to take it back to the store we bought it at and will be asking for a complete refund, not an exchange. We don't want a camera that has a fundamental design flaw. Last Canon for me. Too bad. Their point-and-shoots take excellent photos, when they work. My last one, a Powershot D60, had the same issue. | |
| RuthieG - 04.27.2010 | Other |
| I just bought a Canon Powershot SD780 IS Digital Elph 3 days ago, and all of a sudden, when I turn it on, there is a clicking noise like something is stuck in the shutter or something. It still works fine, but it just feels like it's wrong. | |
| Gustavo - 04.27.2010 | SD850 / Digital IXUS 950 |
| I cant reset the camera | |
| Lee - 04.26.2010 | Powershot A460 |
| yesterday i went for a walk to take some pics. I turned my camera on, it was on the 'see pictures' mode and it worked just for a few minutes...I deleted some photos, and then when I switched to 'manual' cuz i wanted to take a picture, suddenly the screen turned black, heard a noise and lens error, restart camera :| and didn.t work anymore ...and still doesn't work. i tried everything, took out the batteries (which were by the way fully charged), then tried again and nothing!...I have this camera for almost 3 years and its the 1st time when this happens...it worked just fine like a week ago and I had it in its protect-bag all this time. | |
| Darren - 04.26.2010 | Powershot D10 |
| Had the camera for 3 months when I first got the error. Worked great up to that point. Got it to start working again just by turning it off an on. Today I can't get it to work at all. I'm about to contact Canon to see what they will do. | |
| Malcolm - 04.26.2010 | SD200 / Digital IXUS 30 |
| E18 error appeared. I took the camera apart using instructions I found on the web, and cleaned sand out of a worm gear. The camera worked again. 1 year later I am having a "lens error." | |
| kuvae - 04.26.2010 | SD850 / Digital IXUS 950 |
| all of a sudden, i got this lens error, restart camera. worst it happened during my vacation. cd not take any pics.. camera is abt 2 yrs old.. assume it is out of wrranty... | |
| Gerry Sutton-Harris - 04.26.2010 | SD940 / Digital IXUS 120 |
| Bought camera a Christmas. Only used on a few occassions and constantly kept in leather case. Turned on camera at weekend to find 'Lens error, restart camera' message. No idea how to fix it - any solutions? | |
| doni - 04.26.2010 | SD870 / Digital IXUS 860 |
| My Camera suddenly didn't work, although I didn'nt dropped my camera.. It just error.. | |
| Adrian Q Quintero - 04.26.2010 | SD1000 / Digital IXUS 70 |
| I'm getting this message and I can't get the camera to work anymore. It's very sad | |
| Beth Gartland - 04.25.2010 | SD1300 / Digital IXUS 105 |
| I got this camera for my birthday and LOVED it for the first week. On a Friday night I was taking pictures and went to turn the camera on and got this message LITERALLY a week and one day after I got the camera. I am heart broken and don't know what to do. I don't have the box - my mom gave me the camera and didn't keep the box when she gave it to me so I can't return it even though it is still under warranty. | |
| gary - 04.25.2010 | SD1100 / Digital IXUS 80 |
|
owned for about 2 years now. Error occurred about 3 or 4 times over the years. Latest took about 6 on/off cycles before it fixed itself | |
| charlie - 04.25.2010 | Powershot G7 |
| worked well for a couple years then suddenly lens got stuck extended one day for no apparent reason. | |
| Pieter - 04.25.2010 | Powershot S2 IS |
|
It was a fine camera, as long as it lasted. Yesterday it suddenly stopped working and showed teh E18 erro. I tried to correct it using some tips on forums but.. I think it is a shame that so many cameras suffer this problem. | |
| Sharron - 04.25.2010 | Powershot S3 IS |
| I love this camera, the quality of pictures is amazing. I have had it for 3 years. The first year I noticed when taking it out in cold weather, (20 degrees or colder) the batteries drained quickly and it was very slow. Now this past winter, every time I've tried using it in cold weather I am getting the lens error message. I have had to restart the camera four or five times in a row to finally get it to work. Also found if I shut it off, turn it on to view a couple of the pics I've taken and then try taking more photos, it works for a few shots, then the error message returns. I just had a cold morning a week ago where I fought with this problem and missed a couple of awesome shots because of it...two days later took it out on a warm day and it worked like a charm. | |
| Sharron - 04.25.2010 | Powershot S3 IS |
| I love this camera, the quality of pictures is amazing. I have had it for 3 years. The first year I noticed when taking it out in cold weather, (20 degrees or colder) the batteries drained quickly and it was very slow. Now this past winter, every time I've tried using it in cold weather I am getting the lens error message. I have had to restart the camera four or five times in a row to finally get it to work. Also found if I shut it off, turn it on to view a couple of the pics I've taken and then try taking more photos, it works for a few shots, then the error message returns. I just had a cold morning a week ago where I fought with this problem and missed a couple of awesome shots because of it...two days later took it out on a warm day and it worked like a charm. | |
| Brooke - 04.24.2010 | Other |
| I have a Cannon Powershot Sd780. I was taking pictures, and my battery randomly went dead and when i went to turn it off, the lens wouldn't shut. | |
| ian - 04.24.2010 | Powershot SX200 IS |
| just stopped working. Never dropped | |
| Lyn Sims - 04.24.2010 | SD880 / Digital IXUS 870 |
| Trying to get the thing to close & just restart. Stuck open. Not even dropped or abused. | |
| Michele - 04.24.2010 | Powershot A1000 IS |
| Powershot A1000 IS: | |
| Raquel - 04.24.2010 | Powershot A480 |
| Sem cair, molhar ou sem ter sofrido qualquer tipo de injúria, minha câmera apresnetou o erro de objetiva, pedindo para que eu reiniciasse a câmera. | |
| Raquel - 04.24.2010 | Powershot A480 |
| Sem cair, molhar ou sem ter sofrido qualquer tipo de injúria, minha câmera apresnetou o erro de objetiva, pedindo para que eu reiniciasse a câmera. | |
| Still a Canon Fan - 04.23.2010 | Powershot S90 |
| Have owned over 7+ Canon products from 35mm P&S and SLR's to DSLR's and never had a "lens error" issue. I purchased the S90 from Best Buy back in December of 2009. A couple days later, the "lens error" message appeared. Needless to say, I was not impressed. I went back and exchanged the unit with no problem. Apparently, there was a "bad batch" that went out. The new S90 was working fine until April of 2010, at Disneyland of all places. Since I was outside of Best Buy's return/exchange policy, I had to deal with Canon and the manufacturer's warranty. The representative was knowledgeable and efficient. My only gripe with Canon was that I had to pay for the shipping to send the camera to them. The repair was quick, and I should be receiving my camera back tomorrow (about a week turnaround). Hopefully all will be fixed/replaced. It's weird how Canon paid for the shipping of my S500 when the CCD chip malfunctioned and there were many other models that were affected. Go figure? Maybe if there are many more "bad batches" of the S90, they will repair/replace the camera at zero cost to the customer no matter where they are with the manufacturer's warranty. | |
| Craig Fennelly - 04.22.2010 | SD780 / Digital IXUS 100 |
| One day, I was showing someone how to take video, and opened the saved pictures on the camera. The lens did not retract after a time and the error occurred. | |
| Ben - 04.22.2010 | N/A |
|
A480 turned camera on and got the error. Last time it had been used was to view the photographs on the memory card so not to use lens at all. | |
| Jennifer - 04.22.2010 | Other |
| I have the Canon Powershot SD100IS. For awhile, my camera has occasionally showed the "lens error" message when I attempted to turn it on, however it always corrected itself when I turned the camera off and back on. Then one day, the "lens error" message happened and the lens just got stuck and wouldn't open or retract. Now my camera is completely useless. Does anyone have any suggestions for how to reach out to canon? I would hate to have to buy a new camera, but definitely don't want to pay shipping and extra fees for this one if it's just going to break again. | |
| Zenaida Lim - 04.22.2010 | Powershot S2 IS |
| the lens would not retract, a buzzing sound occurred, and the message "E18" popped up on the LCD | |
| ella birrell - 04.21.2010 | SD1100 / Digital IXUS 80 |
| Within one year of owning my canon this fault occurred three times. Each time it took at least a month to repair and the last time they refused to service it on warranty because of "particles"!How convenient!My camera is still in at the repair center and I am currently in a battle to find my memory card which has been "misplaced". They continue to tell me they will replace the card, but this means they have lost the images. I call, they say they will call back, I never receive a call, so I call again. They say they will call back, they never call. Its a vicious circle!!I WILL NEVER BUY A CANON PRODUCT AGAIN! | |
| sandra - 04.21.2010 | N/A |
|
Canon Digital IXUS 8215 Easter week end,I had gone to the Easter Egg Hunt at Appledurcombe House,Isle of wight.I spotted an owl,and prepared to take a photo,then deceided to take a closer shot with the zoom lens....the lens never went back after that.....the message just says lens error.restart camera..... I paid 128.99 for it 16 months ago.....I loved my blue camera....can any one correct the fault? | |
| HR Giles - 04.21.2010 | Powershot A650 |
|
Our camera is the Canon A650 IS. It started infrequently with the lens error about 3 months before the extended warranty ran out. (Two years) Up until then it was excellent. I guess the only thing is to send it to Canon and get an estimate or buy another camera. HR Giles | |
| rick - 04.21.2010 | Powershot S500 |
| turned on camera and got massage | |
| emmanuel - 04.21.2010 | Powershot A590 |
|
please, how to read the review of all the errors for the A590is ? Best regards, Emmanuel | |
| emmanuel - 04.21.2010 | Powershot A590 |
|
Hy, When I search for the firmware values of my A590is, I found this below but my camera seems to work well ... : powershoot A590IS p-ID : 3176 NT D firmware ver GM1.01B E18 24 janvier 2008 20:41:51 adj ver .011 .002 ZoomLensError 2009-02-23 12:18:24 hope it's help, Emmanuel | |
| Abdullah - 04.21.2010 | Powershot S3 IS |
| my S3 IS didn't last for 2 years. suddenly and out of no where, the lens was jammed, and the lens error was shown on the screen. that was in 2008, I wasn't able to use it since. but earlier this year (2010), I was able somehow to un-jam the lens, but the camera still won't work! | |
| Jim Guzman - 04.21.2010 | SD870 / Digital IXUS 860 |
| At San Diego Zoo and problem started for no apparent reason. | |
| Edwin Duarte - 04.20.2010 | Powershot D10 |
| like a month after I bought the camera the error thing started and I cant take pictures, its annoying. I really like this camera but I should buy another brand. | |
| jonathan Troen - 04.20.2010 | SD700 / Digital IXUS 800 |
| First start moving in and out more slowly, then stopped completely. | |
| AJ - 04.20.2010 | Powershot S80 |
| Shortly after purchase, S80 gave me E18. Sent to Canon service. Repaired, and told that "some other problems with the camera were fixed." Since that time, The entire focus mechanism does not work properly and the switches in the knobs don't work right. This was a crappy camera which Canon wanted to wash their hands of as fast as possible. My feeling is that unless Canon offers a trade-in/buy-back on this unit, I will never consider another Canon product. | |
| Roger Tonry - 04.20.2010 | SD880 / Digital IXUS 870 |
| Not dropped. Lens will not extend. Getting lens error message. | |
| wahyu - 04.20.2010 | SD900 / Digital IXUS 900 |
| this camera just lens error suddenly. I don,t drop it, i use indoor often. Then what should i do? | |
| Akhilesh Singh - 04.19.2010 | Powershot S2 IS |
| Around three years old. Suddenly the lens started to refuse to go in or come out easily, and gave E18 error. | |
| ALLIS ALVARADO - 04.19.2010 | Powershot S30 |
| camera is three years old. got the lens error and the lens will not retract or focus. only say E18 | |
| Craig - 04.19.2010 | SD870 / Digital IXUS 860 |
| camera is three years old. got the lens error and the lens will not retract or focus. | |
| Cheryl Garrison - 04.19.2010 | Powershot A1000 IS |
| My Power Shot A1000IS gives me the "Lens error, restart Camera". I don't know how to do this???? The lens is suck in the out postion and everything is frozen. | |
| karen - 04.18.2010 | Powershot SX200 IS |
|
Hi i bought my sx200IS last Dec 2009, and i seldom use it. When I used it this Apr 2010, it suddenly gives me an error: Lens error, restart Camera, it doesn't allow me to use my camera now :( | |
| Roy - 04.18.2010 | Powershot SX110 IS |
|
Hi My SX110IS keeps giving me "Lens error, restart Camera" message. If I play with it and keep trying it does allow me to take a picture but if I shut it down and then turn it on again I get the message once more. The camera has been well taken care of and it has not been dropped. Can you please advise me accordingly. My email address is roy.stepanian@1globalmed.com. Thank you and I look forward to your advices sooon. | |
| Roy - 04.18.2010 | Powershot SX110 IS |
|
Hi My SX110IS keeps giving me "Lens error, restart Camera" message. If I play with it and keep trying it does allow me to take a picture but if I shut it down and then turn it on again I get the message once more. The camera has been well taken care of and it has not been dropped. Can you please advise me accordingly. My email address is roy.stepanian@1globalmed.com. Thank you and I look forward to your advices sooon. | |
| Klas - 04.18.2010 | Powershot S90 |
| had the camera for 5 months, never dropped it and always was very careful with it. yesterday it stopped working with the "lens error, restart camera" message everytime I try to turn it on. | |
| Clarissa - 04.18.2010 | Powershot G9 |
| Was shooting in Macro outdoors (it was a windy day). when I switched the camera off, the "Lens Error. Restart camera." message appeared. checked lens, the lens cover won't close fully. Restarted camera, and lens cover closed. Turned camera on because I needed to shoot some more, same message appeared. Tried turning it on and off, but lens cover won't close fully. Everything else is working, though--I can zoom in and out, output is still okay but the lens error message keeps appearing whenever i switch the camera off (lens cover won't shut completely). | |
| Michael R - 04.18.2010 | Powershot SX110 IS |
| The batteries died while taking a picture and the lens was stuck open. Gently pushed on lens then powered down and it shut half way and then it finally went all the way down. Error still displaying and camera not working. We have only had this camera a year and haven't even used it very much!!!!!! | |
| rokco - 04.18.2010 | Powershot SX100 IS |
| just give lens error restart camera no reason not dropped sx100 1s | |
| John - 04.17.2010 | Powershot SX20 IS |
| Lens jammed at 28mm | |
| topo_z - 04.17.2010 | Powershot SX200 IS |
| six month old, nothing special | |
| topo_z - 04.17.2010 | Powershot SX200 IS |
| six month old, nothing special | |
| N Britton - 04.17.2010 | Powershot A480 |
| 7 months old - no warning, normal usage. | |
| Angela Baker - 04.17.2010 | Powershot G10 |
| Camera is past warranty period, in good condition, just started getting the 'lens error/restart camera' error and the lens won't retract. | |
| Nilton - 04.17.2010 | Other |
|
Canon SX1 IS Just purchased a new SX1 IS thinking I was purchasing one of the best cameras ever made by Canon. HUGE MISTAKE. Second week of use it gaves me the first "Lens error - Restart the camera" when turning it on. 2 weeks later the problem is worst and now I need to try at least 20 times to get it on. 2 months later and now it does not turn on anymore. Lens did not retract and Lens error message appears each time I try to turn it on. I will move to a EOS system. This is my second issue with Canon. First one was with a S2 IS but it was 4 years old after the first error. They are getting worst. | |
| peter markham - 04.17.2010 | Powershot A590 |
| my camera won't focus. when tried the screen goes black, the camera beeps, and it says "lens error/restart camera" | |
| farhad - 04.17.2010 | Powershot S1 IS |
| i've been using this camera for less than 2 months and yesterday when i turned on camera ,lens error,restart camera message apears in the screen and i am very bad today .i bought it about 600$. | |
| kristen - 04.16.2010 | SD780 / Digital IXUS 100 |
| i was using my 7 month-old camera, sitting on the couch. i had turned it on and off twice during a 20 minute period when they were doing a "show" for us. all of a sudden would not retract. i was doing nothing else but sitting taking pictures of my kids - not using zoom, video or anything else. | |
| Photog Greg - 04.16.2010 | Powershot SX210 IS |
| Had this camera for less than 2 months, barely used it. Put a freshly charged battery in it to take it on a trip to visit relatives and I get the dreaded e18 error. None of the "fix it yourself" solutions have worked, it's cheaper to buy a new camera than it is to get this fixed at the camera shop. Canon refuses to service it, saying it's my fault. I'm furious. It's time to get a Nikon. | |
| Greg G. - 04.16.2010 | Powershot G9 |
| Turned the camera on, the lens came out, the camera beeped and the lens error/restart sign came on. Now stuck, not functioning. | |
| Alice W - 04.16.2010 | Powershot SX200 IS |
| Slight variation - knew my battery was dying but took some shots anyway until it stopped working when 'lens error' came up. Thought recharge would sort things out but no such luck. Does ANYONE get it working again by restarting camera? | |
| Michael - 04.16.2010 | Powershot S80 |
|
No problem with camera for several years. Then lens stuck in, got it to extend out , but not able to retract anymore. Cannot use due to E18. Repair quoted by Canon offical repairer in Sydney approx $350AUD. Cost of camera new was around $700AUD. Goodbye camera. Goodbye Canon. Will be buying Olympus camera with lenses that can be removed so no chance of this issue again. P.S. My Canon MP810 scanner/ copier/ printer is also useless - waste of money and not fit for the purpose. Can you believe a company that makes a scanner that cant be used if an ink cartridge is low/empty. What is the need for ink in order to scan a document? | |
| J C - 04.15.2010 | SD870 / Digital IXUS 860 |
| I can't really say what might have triggered the problem. I was using it one day and after turning it on and off a few times, then lens stopped extending. Now I hear a clicking sound everytime I turn it on and the lens does not extend. | |
| Mel Murphy - 04.14.2010 | Powershot SX110 IS |
| This camera is a year old, if that. Barely used. Good care, never dropped and now it won't work due to the lens error. I am supposed to go to Machu Picchu and don't have a camera ...I will have to spend a lot on a new one, I guess. Just devastated, I really liked the camera and spent a lot (for me). | |
| Dave - 04.14.2010 | SD880 / Digital IXUS 870 |
| Took pics on one vacation and put camera away for a couple months. Took it out and turned it on. The lens came out and gave an len error. Seems like a poor design from what I am reading on the web. | |
| Marina - 04.14.2010 | SD790 / Digital IXUS 90 |
| what can I say...I was so happy with my camera since today when I read the message lens error, restart your camera!!!!!! | |
| newby - 04.14.2010 | Other |
| BNIB, SX1, lens errors can be provoked if camera held with lens upward when turnign on. Horizontal or lens downward - no trouble. | |
| Ben - 04.14.2010 | Powershot A480 |
| Bought camera in January, just recently the lens started making ratcheting noise when extending/retracting and has stuck in open position once (was able to cycle power button and get it to close). Am sending it back for repair under warranty...wish me luck. | |
| garry - 04.14.2010 | Powershot D10 |
| Have had the camera for about 5 months, working great, never had any abuse ( I am very careful with all my cameras and gear) suddenly this week I have been getting the Lens Error restart camera message! What a pain!!! | |
| Dorothy Connelly - 04.13.2010 | SD850 / Digital IXUS 950 |
| Bought camera from Amazon marketplace...owner sent camera, box, accessories that come in box....never used or hardly used. It looked brand new. Beyond mfr warranty. First time, the error happened 60 days after purchase when inadvertently not enough room for lens to extend at my desk. It righted itself after time off. Next time was 15 days later and I took battery out and in and it "rebooted" itself OK. Now we are 90 days after purchase and it extended on a low battery and even with recharged battery it will not retract. I fear it's lost. | |
| Karen Esguerra - 04.13.2010 | Powershot A480 |
| Lens wont retract and when i turn the camera on, it states "lens error, restart camera" then it shuts down on its own. | |
| Marilyne Rudy - 04.13.2010 | SD780 / Digital IXUS 100 |
| I've only had this camera a few months. I spent a lot of money on it. The lens is sticking out and it says lens error and restart camera. I can't afford to go out and get another camera! Canon should reimburse us or give us another camera. This is ridiculous!!! | |
| Mike B - 04.12.2010 | N/A |
| Exact same storey as Ken except it is April 12th. Great technology Canon. New i should have bought the Nikon. Service is brutal! | |
| mike - 04.12.2010 | Powershot SX200 IS |
| just bought the camera..on holidays. I get the error. Nice way to ruin the holidays. THANKS CANON! | |
| forrest rief - 04.12.2010 | |
|
sx10is | |
| John Loconsolo - 04.11.2010 | SD750 / Digital IXUS 75 |
| I was using my camera on vacation and got a lens error message out of the blue. The camera is the SD750 and I have had it since 12/07. | |
| Brian - 04.11.2010 | Powershot S2 IS |
| Came up for no reason. Barely if ever used the camera, never dropped it or mishandled it in any way. Will not buy a Canon ever again. | |
| Dadel - 04.11.2010 | Powershot A620 |
| Very good camera but E18 problem started to occur after 4 years. | |
| Cameron Spencer - 04.11.2010 | Powershot SX100 IS |
| Came up for no apparent reason!!! | |
| m. van sambeek - 04.11.2010 | Powershot A480 |
| The camera showed 'lens error, restart camera' while turned on and with the lens out. When the camera is turned on again, the camera tries to move the lens but it stays out and the camera automatically switches off after 1 sec. | |
| Getta Nikon - 04.10.2010 | SD600 / Digital IXUS 60 |
|
I've had it apart and cleaned the lens drive gears 5 times or more...took the lens out and cleaned the zoom drive gears..still won't work. Lens comes out...buzzing sound...error comes up....even reset it...still have error...I think I'll go get a disposable camera....wait..I already have one ! | |
| Getta Nikon - 04.10.2010 | SD600 / Digital IXUS 60 |
|
I've had it apart and cleaned the lens drive gears 5 times or more...took the lens out and cleaned the zoom drive gears..still won't work. Lens comes out...buzzing sound...error comes up....even reset it...still have error...I think I'll go get a disposable camera....wait..I already have one ! | |
| pete barker - 04.10.2010 | SD1000 / Digital IXUS 70 |
| bought camera for my daughter on behalf of my mother and sister to assist her with A level work also as an 18th birthday present...It didn t get used for the purpose it was originally bought !!!!! however she s had some use taking pics of friends etc. Reading some of the stories on here I consider ourselves lucky to have had two years or so occasional use of the camera but alas on a weekend away right at the crucial moment having a ball ,want to remember it ,error , restart camera ...I m loath to throw it in the bin just doesn t seem right it wasn t purchased as a disposable yet repair centres seem to think that it isn t a viable proposal to get it repaired nothing like value for money eh! | |
| dean - 04.09.2010 | Powershot SX200 IS |
| Camera worked fine for nine months. Powered-on, took one picture, attempted to power off and the lens would not retract. The only significant factor was that the outside temperature was 20deg. F. Camera is dead--unable to get past "Lens Error, restart camera". | |
| Kenton R. - 04.09.2010 | Powershot SX100 IS |
| Have used and pampered camera for 10 months. Getting "lens error". Hope camera is still on warranty! | |
| Eli - 04.09.2010 | SD780 / Digital IXUS 100 |
|
I only started experiencing this error a couple weeks ago without warning on my SD780 IS after 7 months of use. It is in good condition as far as I am aware--no dust or anything like that in the lens. It no longer turns on without giving the error. Since it's still under warranty, I am returning it to Canon for repair. Dunno if I'd buy a Canon again, seeing as how widespread this issue is. | |
| Armin - 04.09.2010 | SD870 / Digital IXUS 860 |
| .. | |
| Taash - 04.08.2010 | Powershot A1000 IS |
| My powershot a1000 is shot. Lens error message out of the blue after a year. Never dropped, always in a case, WTH!!! This is the second canon camera that this lens error has occured. Never, ever again canon. | |
| sasha - 04.08.2010 | Powershot S3 IS |
| There is no story, camera just started showing this error and is useless | |
| Andreas - 04.08.2010 | Powershot SX200 IS |
| camera is 8 months old. no signs of dust or shit in the lens system. no problem with zoom or focusing before this error. otherwise a great camera. I have tried the same things as Ken Cappella, with the same outcome | |
| kyle - 04.08.2010 | Powershot D10 |
| Laid it down on the desk, lens still worked and focused, then threw a E18 error, shutdown. Had to pull battery for a few minutes and then it came on fine. | |
| Mike - 04.08.2010 | Powershot A480 |
| 3 months old, same issue. "Lens error, restart camera". | |
| Ken Cappella - 04.07.2010 | Powershot SX200 IS |
| I'm on vacation taking some great pictures. I go to turn the camera on and nothing happens. The green light flashes on the rear of the camera and I eventually see a message "lens error restart camera". I immediately phone canon support who told me to remove the memory card and battery and to push the the power button a few times. Then to reinsert both and power on the camera. No change. I now must send it in for repairs when I get home. I am halfway through my vacation with only my iPhone to take photos. | |
| Clod - 04.07.2010 | Other |
|
Powershot SX1 IS The camera is 1 HOUR OLD!!!!The first time I've turn the Cam on -> Lens error, Restart Cam... Great Canon, GREAT!! | |
| sandro - 04.07.2010 | Powershot A640 |
| nothing strange happened just error and it's pretty hard to find a sevice center in seoul.. | |
| Greta Neumann - 04.06.2010 | Powershot D10 |
| I just got this camera and this happened!!! i can't believe it!! I have been a user of Canon for years and now i am so upset and mad. Never again a Canon. what bullshit!!! | |
| Prachi - 04.06.2010 | Powershot SX100 IS |
| I've had my camera for about a year and it worked perfectly. Friends warned me against buying a Canon, should've listened. Started having the e18 problem about a week or so back, no DIY solution seems to work. Sent it to Teleplan Camera Repair. Will see how it comes back. No more canons! | |
| Aly - 04.06.2010 | Powershot SX200 IS |
| I purchased this camera on Feb, 18th. The camera has worked perfectly until today, April 6th. I took a picture, put the camera on the coffee table to help my son close a plastic Easter egg, picked it up to take another picture of him playing, and there is was....."lens error, restart camera"....Canon claims they will look at my camera for no cost, however I am not optimistic after reading so many other failed attempts by other people. | |
| Indraneel Aich - 04.06.2010 | Powershot A430 |
| Suddenly my camera start showing 'lens error,restart camera'. | |
| ooMikeoo - 04.06.2010 | Powershot S3 IS |
| Lens error is more noticeable in cold and damp weather. Keeping the camera in my jacket while hiking in cold seems to keep it running. | |
| Cheryl Creighton - 04.05.2010 | Powershot G9 |
|
We have a G9 camera that we have owned for 1.5 years. Today we got the dreaded lens error, restart camera message. I'm very upset. We spent a lot of money on this camera and never read about this in any of the reviews and we did a lot of research. We are going to try and fix this ourselves and hope that works. I'm very disappointed. | |
| Alssa - 04.05.2010 | SD900 / Digital IXUS 900 |
| It was in the case, I took it out, turned it on, and got this error. It may have tried to turn itself on in the case causing this to happen, because I never dropped it. | |
| George Charnock - 04.05.2010 | Other |
|
SX1 is ...why not in list??? Camera 3 months old, not abused - used for birding - got the Lens Error, Restart Camera error. | |
| mccloy - 04.05.2010 | SD780 / Digital IXUS 100 |
|
Set the the camera (had for 8 months) down in ten second delay mode--pushed shutter button. Waited to the picture to take whch it did. Reviewing the picture I realized the low battrery logo was flashing. Then tried to turn off camera and lens will not retract. Lens error, etc. This -lens error-happened once when camera was very new but restarting worked--this time it does not. | |
| richard tillett - 04.05.2010 | SD890 / Digital IXUS 970 |
|
camera purchased July 2008 so out of guarantee. Lens spontaneously jammed half in half out, no other functions work. Any tips gladly received - off on holiday in two days... | |
| Bev Bontrager - 04.05.2010 | Powershot S3 IS |
|
Not even two years old and while zooming in, the lens error occured... now it is happening more often makes me sick, because on Tuesday, my new grandbaby will be born and I won't be able to use my camera Cannon powershot S3IS... 4/4/10 | |
| Ronald - 04.04.2010 | Other |
|
I have SX1 IS for about 4 months now and today suddenly i got "Lens error, restart camera" when trying to take Easter video. | |
| paula p. tomlinson - 04.04.2010 | Powershot SX200 IS |
|
i've been using this camera for less than 3 months. i used it first thing this morning, taking Easter photos. i also recorded video. 2 hours later, i tried to take a photo and i receive "lens error, restart camera" my canon powershot sd550 had a "fatal error" within 6 months of purchasing it and i returned it to canon and it was repaired quickly at no charge. i hope the same thing happens with this camera. | |
| David Boss - 04.04.2010 | Powershot A1000 IS |
| All of a sudden the lens will not come out. The message on the camera is Lens Error, Restart Camera. | |
| Anh Nguyen - 04.04.2010 | SD800 / Digital IXUS 850 |
| Lens Error. | |
| Valerie - 04.04.2010 | Powershot G9 |
| This is unfortunate because the camera took great picture when it worked. | |
| laf - 04.04.2010 | Powershot G9 |
| had the G9 for about three years; go the lens error-restart camera message two weeks after extended warranty ran out..,.. | |
| john arenz - 04.04.2010 | Powershot SX200 IS |
| Lens Error | |
| jesse c - 04.04.2010 | Powershot D10 |
| Ive had it since July 2009 and haven't had a lick if probs till the lens error on Easter Sunday 2010 | |
| Sajjad Ekbatani - 04.04.2010 | Other |
|
It looks like be locked! Lens Stop to opening without any exact reason! How can i open it up again or take apart lens from the body and try to open it? or I have to get the camera to Canon Services for fixing my problems? | |
| Mel Torres - 04.03.2010 | Powershot S3 IS |
| Suddenly got the "Lens error, Restart Camera" Error. | |
| Audrey - 04.03.2010 | SD450 / Digital IXUS 55 |
| Have had this 3.5-4 years and have always treated it extremely well. Last used it in January and it was perfectly fine. Just tried to turn it on and got an E18 error. The lens comes out, goes back in halfway, then comes back out while the camera makes a noise (sounds like the gears "shifting), beeps, and then shows the E18 error. The lens is then stuck in the extended position. | |
| Craig Hicks - 04.03.2010 | Powershot A1100 |
| We were using the camera all day today & then when my wife went to power the camera on we got the error message lens error, please restart the camera. To no avail... Camera only 4 months old & in perfect condition. Please help! | |
| roger woodward - 04.03.2010 | N/A |
| taking pictures, all of a sudden the error messages. lens wont close now.. | |
| Peter Ngo - 04.03.2010 | Powershot S3 IS |
| Simply using the camera 20 months after bought when the error appeared and the extended lens would not retract. | |
| Sandeep - 04.03.2010 | Powershot S2 IS |
| Bought the camera in 2005, was working fine till i received the E18 error | |
| GD - 04.03.2010 | Powershot D10 |
| I bought the camera 4 months ago. I've used it just a couple of times. | |
| j whitham - 04.02.2010 | Powershot SX200 IS |
| 6 months old - there is a small chip on one corner although the camera did not stop working when this chip occurred. Canon wil lnot repair under warrenty... as they state it was dropped. Will never buy Canon again... simple... | |
| Van - 04.02.2010 | Powershot D10 |
| Worked great, esp underwater. Now, it's about 6 weeks old, and i get this error. I treat it very carefully (especially the seals). | |
| optional - 04.02.2010 | SD770 / Digital IXUS 85 |
| optional | |
| Manyan - 04.01.2010 | SD550 / Digital IXUS 750 |
| Camera working perfectly & always treated with extreme care, out of the blue after shooting photos as per normal, lens would not stay retracted. Lens went in but straight out again, showed Canon photo, then blank screen with E18 bottom left corner. I have many Canon products, this E18 is very disappointing especially if they won't repair just to work again. I will never buy Canon again, problem is so widespread yet Canon are in denial. Is there any "class action" being run against Canon? | |
| phil - 04.01.2010 | Powershot A1100 |
| a1100 is. has had lens error had to send it back to facvtory after 1 mos ownership repaired. received it back working now 2 weweks later same error. | |
| mason gwyther - 03.31.2010 | N/A |
| bghch | |
| Mary Murphy - 03.31.2010 | Powershot S2 IS |
|
I have purchased six Canon cameras for myself and my children. The Powershot S2 IS has been my favorite until it developed the lens malfunction. I researched and followed the directions for a 'temporary' fix but that is really ridiculous to have to go through and then when the camera is turned off you have to go through the same procedure to 'release' the lens again. I would like for Canon to repair my camera. I'm not looking for a replacement, just my camera in working order. As of today, there are 491 S2 IS cameras on this list, how can Canon stand up to those numbers of failures? This is really poor Public Relations. Thank you | |
| Marko vlil - 03.31.2010 | S550 / Digital IXUS 750 |
| in use just zooming and it went broken. No warranty for this fault, 2 months old | |
| ClaudioG - 03.31.2010 | Powershot S90 |
|
My brother's brand new Powershot S90 came up with the message "Lens Error, Restart Camera" just after taking the very first pictures. Initially thought it might have been our fault, since the instructions manual says that the message may come up if you accidentally hold the lens while zooming or starting up. Unfortunately, the message came up many times again while using the camera carefully. Brought the camera back to the store the day after for a replacement with a new one. | |
| Knut - 03.31.2010 | Powershot SX200 IS |
|
Camera was deposited in my jacket while cross country skiing. Took 5 or 6 pictures, camera worked fine. Took out the camera next day to take more pictures, and got 'lens error, restart camera' immediately. Camera has been treated gently at all times, never fallen on the floor or other incidents. About 11 months old. | |
| sarah page - 03.31.2010 | Other |
| I took a picture, then tried to zoom in for another and this error came up and it will not correct itself. Lens it stuck halfway out. | |
| Cameron - 03.30.2010 | SD300 / Digital IXUS 40 |
| I took two pictures, then turned it off, then back on 5 minutes later to take another picture and the lens would not open....E18 keeps showing on the lower left of the screen | |
| roy - 03.30.2010 | SD500 / Digital IXUS 700 |
| has been fixed once but now it is stuck again... | |
| amra - 03.30.2010 | Powershot A480 |
| After 8 months, lens started opening simultaneously producing strange sound and message on display read lens error restart camera | |
| John - 03.29.2010 | N/A |
|
PowerShot SX1 IS Camera is less than 2 months old and never dropped or abused in any way. When turned on "lens error, restart camera" appears in the screen and a few seconds later the camera shuts off. Can Canon really keep ignoring this issue? I guess they can if we keep buying their cameras. Sounds like a good class action suit in the making. | |
| Bernard - 03.29.2010 | Powershot SX20 IS |
| Bought the camera today, went back to try and got this error message 2-3 times, getting back to shop tomorrow. | |
| Lori - 03.29.2010 | SD30 / Digital IXUS i Zoom |
| I keep getting the E18 message, and I cannot get the lens to retract. Canon said will repair it for a minimum $99 charge. I have never dropped or damaged my camera, so I don't feel that I should have to pay for what is obviously a design flaw. I'm going to have to buy a new camera- but it won't be a Canon! | |
| Liz Tasker - 03.29.2010 | SD770 / Digital IXUS 85 |
| cmaera is just over 1 year old and this occurred. Funny, how it was just outside the warranty period | |
| Brian Rey - 03.28.2010 | SD300 / Digital IXUS 40 |
|
Camrea lens remains extended when powed off When poered on , lens retracts then extends, then "e18" appears , next 3 beeps and camera powers off. | |
| NOELLE - 03.28.2010 | Powershot A1000 IS |
| Camera was working fine in the morning and went to get it out to take some pictures in the afternoon and recieved the error message " lens error, restart camera". I have only had the camera for 14 months. | |
| Sue Russell - 03.28.2010 | Other |
|
Powershot SX10 is My powershot SX10 is is 16 months old I have used it a lot and loved it until today. It hasn't been dropped or abused in any way and all of a sudden I am getting a black screen after taking quite a few pics and lens fault restart camera sometimes it will be O k other times it just keeps on doing it. I am wild as this makes for very expensive photography. After looking on here and finding that it is a common fault I find it so annoying that they can sell these cameras knowing that this is a common fault. Not sure what I will do now will ring the shop where I bought it and see what they say tomorrow. | |
| gordan mihaljevic - 03.28.2010 | SD880 / Digital IXUS 870 |
| sudnely cna'tstart it, it shows lens error restart camera | |
| yuval - 03.28.2010 | Powershot S50 |
| Lens is stuck (powershot s50) | |
| richard cohen - 03.27.2010 | N/A |
| canon g9, has been fine for 2 yrs at least and today i got the dreaded lens error. i've tried using compressed air, tapping on the usb door, manually trying to reseat the lens, all to no avail. i'm not happy especially since it seems that canon knows that they have a problem. | |
| Dan Mather - 03.27.2010 | SD900 / Digital IXUS 900 |
| I bought the camera in 2007. After 1 week, it gave me the lens error (E18). It looked fine, and had not been abused, just wouldnt work. Canon replaced the lens assy free on warrenty. March 2010, I took the camera out of its case, lens looked like it hadnt gone in properly when it was last turned off. I am sick of canon cameras now, and canons excuses with why their cameras are sooo prone to this. I have bought a Panasonic now. So far.... so good!! | |
| al segal - 03.27.2010 | N/A |
| 1200 is elph has this error | |
| Bert - 03.27.2010 | Powershot G7 |
|
sand or dust has got into lens. How do I remove it? Thank you, Bert | |
| Sridhar Srikantiah - 03.27.2010 | Powershot S2 IS |
|
Had bought the camera here in India, used it for about 3 years. Was working well, good image quality. Had taken thousands of photographs. Then, in Nov 09, first sign of trouble was a grating noise when the lens came out or went in at start up / shut down. No drops / abuse. Assumed it was dust around the lens turret, although could not see anything. First time I got the E18 error was in late November, when the lens refused to retract. Changed the batteries and it went in, so assumed it was due to weak batteries. This repeated a few days later, on good battery, but after a few false starts, retracted. Finally got stuck early December and would not budge. Called up the dealer who had sold this to me. He immediately recognized the error, and said that since the camera was out of warranty, I would need to pay for the repairs; that Canon would charge INR 9 to 10000 (about $200) for replacing the lens assembly, but he could get it repaired for about INR 3500. I contacted Canon, and was directed to its service center in the town I live in. They also offered to try and repair it for about INR 3500, or replace the lens assembly for about INR 9000. How long would it last? No guarantees whatsoever, but said informally they would take a look if something went wrong immediately. That was when I seriously started looking for information on this error on the net and found hundreds. Since I liked the camera's picture quality, I paid and got it repaired (INR 3400) by Canon, it worked well for about 3 months. Now, E18 has recurred, in the middle of a vacation a week ago, after similar premonitory symptoms for a few days. Lens will not retract. I can review photographs but cannot snap new ones. Am trying to get in touch with Canon again. In the meanwhile, found this site, so am posting this information. Am not sure how long to keep getting this repaired. The image quality is better than many other cameras of similar kind, so the temptation is to keep it working, but obviously one cannot afford to keep paying $75 every 3 months! Am wondering if getting the lens assembly replaced might make it last another 3 years?! I had not realized, when I bought this for nearly $500, that it would barely last 3 years. | |
| Benoit - 03.26.2010 | Powershot A1100 |
|
Bought just before a trip to WaltDisney. Second day at WaltDisney, lens error, couldn't do anything for 24hrs.. Next day, work like a charm ever since. I'm 350 pictures later and still fine. | |
| Chris Corns - 03.24.2010 | Powershot G7 |
| whenever I turn the camera on it just comes up lens error - restart camera, it's been happening a-lot and when it does work the lens sometimes wont zoom or use macro at all. | |
| emily - 03.24.2010 | SD1000 / Digital IXUS 70 |
| it can't start | |
| diane t. - 03.24.2010 | Powershot A1000 IS |
| I got the camera out of the armoire to take a photo and turned it on. It powered up fine, but then the there was a grinding noise from the stuck lens and the message says I need to restart camera. I tried restarting it a couple of times, but the grinding continues and the lens remains stuck. ^%$#%^#***! | |
| kris sexton - 03.24.2010 | Powershot S2 IS |
| this camera woked fine for approximately 2years then lens stays extended and E18 error displays on start, blank display afterward. No drops or rough treatment though. I contacted cannon, they said to send to their svc. center and they'd decide if it was a warranty situation. | |
| Dukerson - 03.24.2010 | Other |
| it can't start | |
| Nathan Dilliway - 03.24.2010 | SD1000 / Digital IXUS 70 |
| no story my ixus was in pocket in its case, it turned on fine, then the lens wouldnt go back in | |
| Bill - 03.23.2010 | Powershot S3 IS |
| Had this camera for about a year, no problems until out of the blue came this dreaded "Lens error, restart camera". Never fails, was at an NHL hockey game at the time. This camera let me down big time. good-bye Canon. | |
| Kevin - 03.23.2010 | SD1100 / Digital IXUS 80 |
| sd1100 had it 15 months, wont turn on in any mode and the lens only goes in or out halfway | |
| Tiffany Mouzon - 03.23.2010 | Powershot S2 IS |
| My lens is stuck extended and I can't get the camera to power back on in order to resend the lens. The camera does not take any power source, brand new batteries still read "please change batteries" | |
| Charlotte Ashley - 03.22.2010 | SD770 / Digital IXUS 85 |
| There's not much to say - I've had this camera since Christmas of 2008 (15 months ago) and suddenly it won't turn on in any mode (view or video/camera) and says "Lens error, restart camera" before shutting itself off. | |
| Pauline McLeod - 03.22.2010 | SD300 / Digital IXUS 40 |
|
I have just recharged the battery of my digital canon IXUS 40 and an error message 18 appears and the screen is black. The lens is stuck. Can you suggest a solution? Thank you kindly for your assistance. Pauline McLeod pauline@margaretriverbookshop.com.au shop 1 109 Bussell Highway Margaret River, Western Australia 6185 | |
| bud prober - 03.22.2010 | Powershot A720 |
|
Camera is 2 years old. Has performed flawlessly up to this camera lens failure. Started camera and started taking pictures as always. Then shut camera. Almost immediately attempted to restart and received error message: lens error restart camera. But to no avains was stuck in open condition. | |
| bill - 03.22.2010 | Powershot S2 IS |
| Have had the unit for a few years. Never dropped or gotten dirty. Tried the posted repair ideas - no luck. Now I am hunting a new similar camera, any ideas? | |
| anzeil - 03.22.2010 | SD950 / Digital IXUS 960 |
| i bought a brand new IXUS 960 in Singapore, after 3 days when I got home in the Phils, I used the camera a couple of times it just died and can't be powered on. I brought to their service center here and paid 6800Php, since they do not cover for international warranty. The camera was never dropped or abused. It has been a year now and the camera was accidentally dropped and I had the lens error, restart camera. I have to bring it to the center again and I have to pay 7400PhP to have the lens replaced. BAD INVESTMENT... The repairs cost almost the same as the a brand new camera. IT SUCKS!!! | |
| shannon - 03.22.2010 | Powershot A590 |
| Canon Power Shot A590 | |
| Fred Gregson - 03.22.2010 | Other |
| Canon owershot SX1 IS.Had the camera less than 3 weeks and the lens suddenly did not extend and this error message came up on the screen - upside down! | |
| - 03.21.2010 | N/A |
| doors.txt;1;1 | |
| Richard Cazakoff - 03.21.2010 | Powershot A1100 |
| All od a sudden after 4 months I am getting an error message such as lens error restart camera. No matter what I do the camera will not start up. | |
| Jerry Smith - 03.21.2010 | Powershot G9 |
| I haven't used the camera recently, didn't have a need to, so it was sitting in it's case where it normally does. Then today, I went to turn it on and the lens got stuck. I tried restarting it a couple of times and figured the screeching sound wasn't the best so I haven't touched it since. I'm just upset that it's not working, it's a expensive brick right now. Ugh. | |
| Teo - 03.21.2010 | Powershot G9 |
|
after two years of good work, G9 suddenly died with lens fully extended. It completely died, with no warning, no response whatsoever. Since it was only camera with practical stop motion I bought another one on Ebay, since is out of production. I keep the old one, in wain hope it can be fixed or at least used for perts. | |
| - 03.21.2010 | N/A |
| doors.txt;3;10 | |
| kevin knaus - 03.20.2010 | Powershot A590 |
| Normal use, turned it on the lens came out, I heard a sort of plastic gear grinding sound as the camera was shutting itself off. As it went off it gave the message, Lens error, restart camera. Multiple attempts to restart do not retract the lens and the error just repeats. No further grinding of plastic gears has been heard. Camera was mounted on a tripod when the problem occurred. | |
| Jamie Easson - 03.20.2010 | SD870 / Digital IXUS 860 |
| Used my camera for 2 years. After 1 year a black dot 0.5cm in diameter appeared on the screen permanently. After 2 years I got the dreaded LENS ERROR RESTART CAMERA message and it has not worked since. Canon offer no support unless you are willing to pay so much that it's cheaper to buy a new camera. Back to Sony now again. NEVER CANON AGAIN!! | |
| anne - 03.20.2010 | Powershot D10 |
| My D10 is only 3 weeks old - I bought in in Singapore in a prope canon shop and paid the full price - now it says lens error... what a shame!! | |
| Karthikeyan - 03.20.2010 | Powershot G5 |
| I had purchase the Canon Powershot G5 and used it for three years with out any problem. All of sudden out of no where i got the "Lens Error" problem when i had visited the Niagara Falls. Since then i am unable to operate the camera. I took it to the Canon Service center in Bangalore they said it would cost Rs. 9000 and that was absurd. Since then i am using my camcoder as the camera. Bye bye to Canon and it's product i would shift my loyalty to other vendors like Sony. | |
| Zak - 03.19.2010 | Powershot SX100 IS |
| Every time that i turn on the canera gives me the lens error restart camera.. | |
| Surendra Rajendran - 03.19.2010 | SD850 / Digital IXUS 950 |
| The camera has been very carefully handled all along. Suddenly now when powered on it says "Lens error, Restart Camera". And nothing can be done now. This is ridiculous, I have been a longtime Canon customer, I guess this will be it - will buy NO MORE CANON products. | |
| Lynne - 03.18.2010 | Powershot S2 IS |
| I have a Powershot S2 IS.. i was just taking a picture when it decided to shut itself off, the lens did not retract completly and it started to make a clicking noise, The screen showed black and the e18 error message. Canon dosent care, they offered toi fix it with no guarentees for $150 plus or purchase a refurbished camera starting at $199,, This is a sham. It seems from all the posts Ive seen everyone experiences the problem after the warranty expires at about 18+ months as tho canon did this on purpose. So I now own a $699 paperweight | |
| Tara Gupta - 03.18.2010 | Powershot S1 IS |
|
I've had my canon for almost a year and a half - went on vacation and it half way through it stopped working, e18 error. I got so frustrated and ended up sending it to get fixed 2 days back - didn't want to give canon anymore money so i sent it someplace else, teleplan something. TOO many special occasions coming up to miss without my camera. Never buying canon again. | |
| Arthur - 03.18.2010 | SD880 / Digital IXUS 870 |
| I always loved canon cameras never had a problem with them till i got the canon sd880 is ... problem #1 smoke coming out of the flash while taking pictures ... and few days ago i was taking pictures and shut the camera off and that was the end of it ...got this msg " lens error, restart camera " .. screen shows with the canon logo and the green light blinks and few sec after it shuts down ... i tried new batteries connecting to pc .. installing new firmware but nothing works ... | |
| Arthur - 03.18.2010 | SD880 / Digital IXUS 870 |
| I always loved canon cameras never had a problem with them till i got the canon sd880 is ... problem #1 smoke coming out of the flash while taking pictures ... and few days ago i was taking pictures and shut the camera off and that was the end of it ...got this msg " lens error, restart camera " .. screen shows with the canon logo and the green light blinks and few sec after it shuts down ... i tried new batteries connecting to pc .. installing new firmware but nothing works ... | |
| yieb - 03.18.2010 | Powershot S3 IS |
|
IF ERROR E18 APPEARS USING YOUR CANON I had already heard about E18 before, but never happened to me until yesterday. The message Lens Error, Restart Camera suddenly appeared on my display screen. I could not shoot any photos the rest of the day. I tried recharging the battery, even if it was still not dead, and then it started to function normally again. Sometimes the cold temperature or other factors can make the battery last less. So, if that problem happens to you, try that and see if it helps. I got my camera in 2006 and Im quite happy with it and I have already taken more that 20.000 photos. | |
| Arag - 03.17.2010 | Powershot A400 |
| Got error 18 and error 25 after 5 years of using this camera. | |
| tony b. - 03.17.2010 | SD1100 / Digital IXUS 80 |
| just faied w/o doing anything | |
| Audrey - 03.17.2010 | Powershot A580 |
| I was taking pictures outside and the camera just stopped and flashed this error message. Now I can't get the lens to close, and the batteries are brand new. | |
| michelle - 03.16.2010 | Powershot A580 |
| This camera is 1 month short of the warranty period. Was working fine one day then the next it came with this message Lens error restart camera. It will not focus or zoom. It is stored in a carry case all the time and has not been dropped to my knowledge. | |
| roi weiss - 03.16.2010 | Powershot SX200 IS |
|
its just happend me today! fuck, i have another 3 week to travel and now i dont have camera! | |
| Eric - 03.16.2010 | SD1100 / Digital IXUS 80 |
| This is a Canon Powershot SD1100 IS which has suddenly given me the "Lens Error, Restart Camera" message. The camera is used regularly, and is kept safely in a carrying case. | |
| Renato Antonio Barrios Arias - 03.16.2010 | Powershot S2 IS |
| E18 error | |
| Johannes - 03.16.2010 | SD900 / Digital IXUS 900 |
| Got the "Lens Error, Restart Camera" after exactly 2 Years. | |
| Thomas - 03.16.2010 | Other |
|
Powershot SX1 1S Bought it during christmas 2009. I got my batteries recharged, powered on 17-Feb-2010 the lens came out and stopped at 28mm and said the error "Lens Error, restart Camera". Took to the service center, they said the complete lens unit has to be replaced and it would cost USD300+ which is more than 50% of the camera cost. I misplaced the recipt/warranty. Is it not possible for Canon to fix it without a warrenty card considering that the regular warranty is for 2 years and this model is less than 1 yr old. | |
| Thomas - 03.16.2010 | Other |
|
Powershot SX1 1S Bought it during christmas 2009. I got my batteries recharged, powered on 17-Feb-2010 the lens came out and stopped at 28mm and said the error "Lens Error, restart Camera". Took to the service center, they said the complete lens unit has to be replaced and it would cost USD300+ which is more than 50% of the camera cost. I misplaced the recipt/warranty. Is it not possible for Canon to fix it without a warrenty card considering that the regular warranty is for 2 years and this model is less than 1 yr old. | |
| Mike Walker - 03.16.2010 | S550 / Digital IXUS 750 |
| Working fine and then not - lense cover will not close when turned off and slightly out of focus when trying to take picture. Nothing happened to it that would suggest why it stopped working. | |
| shida - 03.16.2010 | SD890 / Digital IXUS 970 |
| It was working before. I push power-on, lens comes out, then heard noise. Display show lens error, restart camera. power goes off itself. | |
| Mae Peterson - 03.16.2010 | Powershot SX110 IS |
| The battery was low and i took a picture, and suddenly the screen went black and said "lens error, restart camera" and I don't know how to! what do I do? | |
| Simon - 03.15.2010 | Powershot SX200 IS |
| Was taking images inside a church and went to turn the camera off but lens got stuck. Camera does not turn on anymore. Lens error, restart required. Recovery attempts failed. Returning to retailer. | |
| THOMAS MIZUNO - 03.15.2010 | Other |
|
SX10IS I keep getting the "lens error, restart camera" warning. HELP!! | |
| Leonard Brecken - 03.15.2010 | SD970 / Digital IXUS 990 |
| Purchased the camera new from American Express 3 weeks ago and camera just stopped working giving the Lens Error message... | |
| Dan Chiang - 03.15.2010 | N/A |
| 780is, showed lens error problem after about 8 months of use. I sent it back to Canon who refused to fix it saying it was "sand damage". The camera was never dropped in the sand or ever abused | |
| Keith Taylor - 03.15.2010 | Other |
|
Powershot SX1 1S Took on honeymoon having bought 2 weeks previously. Never dropped, never been near a beach etc. Started getting the lens error message now & again. Halfway through holiday had it & couldn't get rid of. Sent off for repair under warranty. Got bacck after a month, took 3 photos in my front room. Got the same message. Have just had returned after another month. Have owned camera 6 months. Has been in for repair for 2 of them. Canon support worse than useless. I hate this camera. | |
| Ramon - 03.15.2010 | Powershot SX200 IS |
|
After taking a photo, I tried to turn off the camera, and the dreaded "Lens error restart camera" appeared, leaving the lens extended out. It cannot be retracted back. Tried to restart the camera a few times, but it was no use. The camera was only 2 months old. Lumix or Sony here I come. | |
| Chris Bell - 03.15.2010 | Other |
| Had our SX1-IS camera 5 months, hardly used, spent most time in padded camera bag in cupboard. Received "Lens Error, Restart Camera" this evening when powering it up. | |
| Rachel Hansen - 03.15.2010 | Powershot SX100 IS |
| I keep getting the "lens error, restart camera" warning. HELP!! | |
| monica e. - 03.15.2010 | SD890 / Digital IXUS 970 |
| camera reads error but won't turn off/on to retract lens. | |
| monica e. - 03.15.2010 | SD890 / Digital IXUS 970 |
| camera reads error but won't turn off/on to retract lens. | |
| Glenn - 03.14.2010 | S450 / Digital IXUS 55 |
| S450 giving E18 lens error. Camera never dropped. | |
| Jamie Hilliard - 03.14.2010 | SD850 / Digital IXUS 950 |
| lens error, restart camera | |
| Todd - 03.14.2010 | Powershot G9 |
| Happened about 1 year after I bought it. Camera just locked up. Sent in for repair and now am getting the error again. Debating whether to send it in AGAIN or look for a NON-Canon replacement for this piece of crap. | |
| susie - 03.13.2010 | Powershot SX20 IS |
| !!!!! | |
| Peter Woodrow - 03.13.2010 | SD1000 / Digital IXUS 70 |
| x | |
| Joe O'Brien - 03.13.2010 | Powershot A590 |
| A590is Camera some times it works and sometime I get "lens error". Very frustrating | |
| Feigert - 03.13.2010 | Powershot A590 |
| After two years of good use, and no dropping, I got this error several times tonight. I jiggled the lens and it came out. Error was repeated, and i jiggled the lens again. Seemingly working well now, but I don't trust it. | |
| D Zou - 03.13.2010 | SD870 / Digital IXUS 860 |
| It is "Lens Error, Restart Camera". The camera losses focus. I donot know how to get it fixed. | |
| Victoria - Argentina - 03.13.2010 | SD750 / Digital IXUS 75 |
|
I got the "Lens Error, Restart Camera" message suddenly after taking a few pictures outside. we have never been to the beach with the camera nor have we abused it in any way. The lens is out in zoom position and even though i tried a few solutions other users proposed online, I still get the same error. Canon should reimburse us all. I am auctioning the camera "as is" now, and bought myself a Panasonic LUMIX that is way more sturdy and takes better pictures than Canon, which were full of noise whenever the flash was off (even in bright and sunny days). Whatever you do, do not buy Canon. I had Sony and Nikon as well, 3 or 4 megapixels and still was better than this 7.1 mp crap | |
| Victoria - Argentina - 03.13.2010 | N/A |
| I got the "Lens Error, Restart Camera" message suddenly after taking a few pictures outside. we have never been to the beach with the camera nor have we abused it in any way. The lens is out in zoom position and even though i tried a few solutions other users proposed online, I still get the same error. Canon should reimburse us all. I am auctioning the camera "as is" now, and bought myself a Panasonic LUMIX that is way more sturdy and takes better pictures than Canon, which were full of noise whenever the flash was off (even in bright and sunny days). Whatever you do, do not buy Canon. I had Sony and Nikon as well, 3 or 4 megapixels and still was better than this 7.1 mp crap | |
| Ricardo - 03.13.2010 | SD200 / Digital IXUS 30 |
| Suddenly that horrible message appeared | |
| Kevin Donne - 03.13.2010 | Powershot A480 |
| I bought the A480 and was very pleased with the easy use and picture quality however after taking approx 100 pics I switched on the lens came out and I got the message lens error please restart camera. no matter how many times I try to restart the lens will not retract and the camera will not work. | |
| charles - 03.13.2010 | Powershot S90 |
| I've had the camera less than a week and less than 300 pictures. Price tag on this camera $400,...and I treat it like a baby. First time I take more than 25 pics in a row, I get the lens error. Only resolution is to wait till the camera cools off. Take another 25+, same error. Thought it was battery, so I tried with a fresh battery,...same deal. I love the picture quality, but it's going back to Amazon. | |
| Erin - 03.12.2010 | Powershot D10 |
| Sometimes when I turn it on it says lens error restart camera. When this happens it does it for a couple of hours. | |
| Lauren - 03.12.2010 | Powershot A570 |
| I have the PowerShot A570 IS that has displayed the Lens error: restart camera message for about a year. I'd had the camera and used it successfully for less than a year, then it stopped working one day. | |
| Mark Harmes - 03.12.2010 | Powershot A95 |
| My camera is well used and i totally love it, but this E18 came up and now i can't do a thing. I don't want a new camera as they don't make this model anymore, i just want it fixed. | |
| Rachael - 03.12.2010 | Powershot S90 |
| I've had it for less than a month, and today I was out for a walk, took a couple pictures, and then the camera lens wouldn't shut and kept telling me lens error. I used to have this problem with my old SD750 but if I just took the battery out it would restart fine. In this case, though, even if I do that, the camera still won't close the lens completely. It stays open this tiny bit, then keeps zooming in and out and trying to close. Luckily so far I've been able to get it to close eventually, but I can't have this happening every time I go to take a picture! | |
| charice mitchell - 03.12.2010 | SD780 / Digital IXUS 100 |
| I have had my camera for less than 3 months and one day I try to turn it off and the lense will not retract. | |
| Colin Pierpoint - 03.12.2010 | Powershot SX110 IS |
| working OK for a year. Lens error now appeared when lens half way outn Repeated switch on eventually caused lens to retract fully under it's own control, but "lens error Reset Camera" still appears. Tried new batteries. | |
| Max - 03.12.2010 | N/A |
| Canon Powershot SD 900 - The camera was never abused..All of a sudden it will give the restart Lens error message on and off. But now it's on all the time and I cannot get it to work. | |
| carl finch - 03.12.2010 | SD1100 / Digital IXUS 80 |
| One occurrence so far (SD1100IS, 16 months old). Unable to turn camera off or retract lens barrel. Removing battery didn't help. Did a little push-pull on the barrel and that freed it. | |
| Matt Gordon - 03.11.2010 | SD750 / Digital IXUS 75 |
| Class action lawsuit?? Count me in! | |
| Nancy Bowman - 03.11.2010 | Powershot D10 |
| Camera less than 1 year old- no problems until one day I picked it up and started gettign this error. Sometimes if I charge the battery it will work but then the next time I get the same error. | |
| reynaldo sing - 03.10.2010 | SD980 / Digital IXUS 200 |
| I inserted a memory card on the camera when it just extended the lense, beeped and it said lense error restart camera. I just bought it yesterday plz tell me what to do, its a Powershot sd980 | |
| Tony Coccaro - 03.10.2010 | Powershot G9 |
| We used the camera in the morning. Went to use it in the afternoon, turned it on and the lens came all the way out, heard a loud high pitched noise then "Lens Error Restart Camera appeared on the screen and then it shut down. Tried several times to restart but the lens won't go in and the message still comes up. Also removed the battery, waited then put it back, but that didn't work either. It appears from all the sites I visited that this is a major problem with Canon cameras similar to what Toyotas going through but Canon won't admit it. Hopefully there will be enough complaints that maybe they will do something about it, other than charging everyone, or people will stop buying there products. | |
| Ben - 03.10.2010 | Powershot S2 IS |
| It randomly started, and persisted, getting worse every time, now it takes hours of trying to get it to successfully take 1 photo. | |
| Ridho Ramlan - 03.10.2010 | Powershot D10 |
|
its suddenly happened, i dont even know somebody help me pleasee ??? | |
| blackcat - 03.10.2010 | Powershot A480 |
| the camera will not turn on it beeps 4 times and then says lens error restart camera then turns off. What do I do???? | |
| Алексей - 03.09.2010 | PowerShot SX200 IS |
| Powershot SX 200IS | |
| Maksa - 03.09.2010 | Powershot SX100 IS |
| was not using it for 2 month, than try to switch it on, and appeared notice : lens error restart camera | |
| J A Andres - 03.08.2010 | Other |
| SX1 IS Last time I shut it off the lens did not fully retract and now it is locked up and will not do anything. new batteries did not help. When power button is pushed it beeps several times and briefly displays "lens error, restart camera". New at Christmas!!!!! | |
| Alex - 03.08.2010 | Powershot SX110 IS |
|
I've gotten the "Lens Error Restart Camera" error periodically since I bought this camera (SX10IS, purchased Jan 2009). It has a history of happening more when the weather is warm and humid. In the past I've always been able to reset it by restarting the camera. This time it seems to be permanent. | |
| Amanda Fields - 03.08.2010 | Powershot SX100 IS |
| After lending the camera to my sister, at first it simply would not turn on, even with fresh batteries. I don't know what I did, but it suddenty would turn on only to tell me "Lens error: Restart camera" and shut itself off. This continues to repeat itself. | |
| Steven Beckerman - 03.07.2010 | SD770 / Digital IXUS 85 |
| suddenly started showing "lens error, restart camera" and isn't changing. Doesn't work any more | |
| Matt - 03.07.2010 | Powershot S3 IS |
|
I've had the camera for about three years. I've had no problems until today. I was outside (around freezing temps) and it locked up. The batteries are near full charge (I tried taking them out and reinserting them). I've never dropped the camera and take good care of it. When I tried to turn the camera on or off it struggles to retract the lens and ultimately fails. I let it sit and it will occasionally beep three times and try again until it finally shuts down (lens still extended). | |
| Robert - 03.07.2010 | Powershot A1000 IS |
| Error occurred without reason. Unable to fix. | |
| sanders - 03.06.2010 | Powershot A560 |
| same as I just stated...forgot modle number | |
| sanders - 03.06.2010 | N/A |
|
lens stuck...no reason why...worked one min but stuck the next. No help...trying to figure out how to get the thing apart. The cost to ship it off is more than we paid for the thing...any help??? RBS | |
| a480 - 03.06.2010 | Powershot A480 |
| Took some photos during park walking, and in the middle of it - got lens error... | |
| Niels Franken - 03.06.2010 | Powershot D10 |
| Lensfout, Herstart camera | |
| Adam Seidel - 03.06.2010 | Powershot D10 |
| Camera has worked flawlesslyfor about 6 months. Used it snowboarding today and it worked fine. Took several pics and vids, turned off the D10 and put it back in my jacket pocket. When I took it out 5 minutes later I recieved the "lens error, restart camera" message. It was 40 degrees and sunny. The camera was not dropped or otherwise damaged. | |
| Rebecca - 03.06.2010 | Powershot A2000 IS |
| I use this camera for work and when I went to use it today, I got this error message. I dont know how to fix it or even if its worth attempting to get it fixed. I have only had the camera for 8 months and it does not get abused. | |
| Jasmine - 03.05.2010 | Powershot SX100 IS |
| I have had my camera for only two years. The lens is retracted but the shutter is slightly open. I have tried inserting new batteries, but as of now, I can't do anything with it. All I get is the "Lens Error. Restart Camera" alert. I can't even use the view panel. I've had a lot of problems with this camera for the high price I paid. The camera takes great pictures, but has poor functioning. | |
| Jani - 03.05.2010 | N/A |
| Powershot SX1 s1 and error came during video recording | |
| Jani - 03.05.2010 | Powershot S1 IS |
| Few times error fixed by restarting camera. Now object is stuck out of camera and restarting doesn't fix it. | |
| HAPPY - 03.05.2010 | Powershot A580 |
|
i have powe shot A 580 d. camera When I turned it off it gave me the "lens error, restart camera" message. When I try to restart the camera it beeps 6 times, shows the work Canon, and then the lens error message and promptly shuts off. I will try replacing batteries, but from reviews can see that this will be an ongoing problem. I had hoped to use the camera on a vacation coming up in two weeks, but I guess I am out of luck. | |
| Becky - 03.04.2010 | Other |
|
Canon Power Shot SX1 IS The camera was a Christmas gift. I have only had it on a couple of times. Today I took about a dozen photos. When I turned it off it gave me the "lens error, restart camera" message. When I try to restart the camera it beeps 6 times, shows the work Canon, and then the lens error message and promptly shuts off. I will try replacing batteries, but from reviews can see that this will be an ongoing problem. I had hoped to use the camera on a vacation coming up in two weeks, but I guess I am out of luck. | |
| Sarah Thibault - 03.04.2010 | Powershot S5 IS |
| My camera hasn't been dropped or otherwise abused, but it showed the lens error a few times before. I could just take out the batteries and fix it, but this time that isn't the case. The lens is stuck outside of the camera, and now I'm debating on whether to fix it or just get a new camera from a different company since canons seem to be notorious for the "lens error". | |
| Karl gingras - 03.04.2010 | Powershot S2 IS |
|
I had the powershot S2 is since 2005. I taked lot of pictures and Go of videos. I alway take care of it. I would like to get the new model but i'm affraid to get same problem. My father own the same and still work perfectly. Vendors told me that 4 years for digital camera is good, but its expensive for throwaway camera !!! Sorry for my english | |
| Allison in CT - 03.04.2010 | Powershot A1000 IS |
| 3 months after purchase this problem happened. The lens got stuck out, it makes several loud buzzing noises, beeps, and then says lens error, restart camera. No receipt means I cannot get this fixed. | |
| Don - 03.04.2010 | SD780 / Digital IXUS 100 |
| Hi looks like my daughter experienced the same lens error as others. Gently used for maybe 10 shots and a few videos then went to power off and lens error occurred. Lens would not retract. All the low risk recovery suggestions didn't work. Seems Canon has a building issue with this model. | |
| Anthony - 03.04.2010 | Powershot G9 |
|
Used it happily for 26 months. Sometimes it gives error E18 but solved with restart. Now it got stuck on this error and can't fix it without sending it back to Canon. Anthony | |
| Don - 03.04.2010 | SD780 / Digital IXUS 100 |
| Hi looks like my daughter experienced the same lens error as others. Gently used for maybe 10 shots and a few videos then went to power off and lens error occurred. Lens would not retract. All the low risk recovery suggestions didn't work. Seems Canon has a building issue with this model. | |
| catherin reid - 03.04.2010 | Powershot SX200 IS |
| lens error message | |
| Galen McTaggart - 03.03.2010 | Powershot A1000 IS |
| I was taking photography outside, and my camera wouldn't focus. I restarted it to try to fix it, but the lens wouldn't retract. Now the lens is out and it won't turn on. | |
| GoaTzaR - 03.03.2010 | SD880 / Digital IXUS 870 |
| What's to say that hasn't already been said? IXUS 870 i connected it to USB then on disconnect it wouldn't turn off and the lens would not retract. Then when it finally did and i tryed to restart it, "lens error Restart camera". I had just gotten the camera to record a Meshuggah show i was going to that night. | |
| Dan - 03.02.2010 | Powershot A590 |
| Lens stopped extending and now just jerks out a bit quickly retracts and turns off ,no time for any error message on screen though. | |
| Celia Dominguez - 03.02.2010 | SD960 / Digital IXUS 110 |
|
I bought my camera just 2 weeks ago and during my wonderfull trip to Germany, in the middle of my Dachau's concentration camp memorial visit this annoying message appeared: "Lens error, restart camera" It pissed me off! | |
| Mark Edwards - 03.02.2010 | SD1200 / Digital IXUS 95 |
| I got the lens error message on a camera less than two months old. Turning it on/off did nothing, nor removing battery. However pressing the button to view the stored pictures, then turning the camera on, did seem to work - yet to see if it happens again. | |
| Susannah - 03.02.2010 | Powershot A720 |
| open camera one day and would not open, keeps coming up with lens error restart camera ... had it for just over a year.... have not dropped it or anything. | |
| Cara Wong - 03.01.2010 | Powershot G9 |
| It was very strange. I took out my Canon G9 and turned on the power and the lens error immediately showed. There was a beeping sound. I waited and tried again on fully charged batteries, and similar error. This camera cost me a lot of money! I never dropped it! I checked all the forums online. This is a familiar problem with Canon, yet they are charging people $159 for repairs! It's ridiculous! | |
| doubclik - 03.01.2010 | Powershot S90 |
| got the "Lens Error" message on my s90 right out of the box. Opened sipper, inserted battery, turned on power, got error massage. Contact retailer, camera back in box, awaiting replacement... | |
| dyan - 03.01.2010 | SD780 / Digital IXUS 100 |
| i just turned on my camera and the next thing i saw is canon the lens error restart camera error. | |
| Mark Poloway - 03.01.2010 | N/A |
|
just took some pictures and turned off the camera yesterday and when I tried to use it the next day it gave me the error message restart camera lens error. I got this sx200 camera 6 months ago and prior to this it worked just fine. I have not used the camera very extensively. As of now I am concerned and plan to take the camera back to Costco to make an exchange. Mark P. | |
| david n - 03.01.2010 | Powershot A720 |
|
Canon Powershot A720 IS After exactly one year of limited use camera malfunctioned and lens failed to retract. Could not turn camera on or off. Sent camera back to Canon for repair or replacement. Canon sent back a letter stating - Estimated Work: Upon inspection unit found to be damaged by some form of liquid particle as evident by corrosion inside unit. *this type of repair is not covered by the terms of warranty*. This unit is considered uneconomical to repair due to the extent of the damage. The camera has never been exposed to any liquid or moisture and has been extremely well cared for. Canon offered a replacement PS A1000IS at a cost to me of $251.08. Sent back a letter saying not happy and still expect full refund or replacement at no cost... Awaiting reply. | |
| Ariane - 02.28.2010 | Powershot SX200 IS |
| After taking a few pictures of my 19month old, I tried to put the camera to off and got the lens error, restart camera message. | |
| Richard Langley - 02.28.2010 | Powershot A470 |
| Camera was switced on, as soon as the lens came out the error message showed on screen. Now the lens wont retract | |
| tamara vukelic - 02.28.2010 | Powershot D10 |
| it just said Lens error, Restart Camera, and I cannot turn it on... | |
| T. Whitfield - 02.28.2010 | Powershot S3 IS |
|
Have sent this back to Canon twice now (only had to pay for it the first time) since the 2nd trip was within 90 days of the repair. It hasn't worked right since. I'm about to perform surgery now rather than send back for the third time. If this is a no go, Nikon is the direction I'm headed. | |
| Bruno - 02.28.2010 | SD960 / Digital IXUS 110 |
| Second camera in a row we received with error. Dead on arrival. Just received the camera with the error. Returned to store. It seems that Canon quality control is becoming worst. | |
| Bruno - 02.28.2010 | SD780 / Digital IXUS 100 |
| Error appeared first time we tried to use it. Dead on arrival Just received the camera with the error. Returned to store. | |
| q p - 02.27.2010 | SD980 / Digital IXUS 200 |
| had it for two months, stopped moving directly after taking a picture when i wanted to switch it off. i tried hitting it gently, blowing air on the lens and flipping the battery; to no effect. no more canon for me. | |
| Tori - 02.27.2010 | Powershot S5 IS |
| Camera worked fine, then got the error message, lens error, restart camera and now won't turn on or off : ( | |
| Flavio - 02.27.2010 | Other |
|
SX1 IS Since from the first time I used, it gives always this error. Restarting is usually enought, but sometimes I have to wait hours to make it work. | |
| Dean Leskowski - 02.27.2010 | Powershot D10 |
| Purchased the camera 3 months ago and it is now giving me the lens error restart camera message. If I shake the camera it will work for a while but will eventually go back to the error message. | |
| Macroeye - 02.27.2010 | SD870 / Digital IXUS 860 |
| . | |
| Kim Wedervang - 02.27.2010 | Powershot SX100 IS |
| Canon PowerShot SX1 IS just stopped showing the error. | |
| Andrew in LA. - 02.27.2010 | Powershot SX120 IS |
| Camera was sent in once already for not showing any life when on/off button pressed. Two months after sending it in, i get the dreaded "lens error/camera restart message". Sigh.. Off to Canon repair again.. | |
| Chris - 02.27.2010 | SD1000 / Digital IXUS 70 |
|
My Ixus 70 has had the lens stuck out for months. I wobbled the lens, blew hard all around it and tapped the corner of the camera hard on a book on a hard table. Yay, working perfectly. | |
| Chris - 02.26.2010 | N/A |
|
I got a lot of suggestions from this site and have fixed my camera (I hope!) e18error.com | |
| Tom Stone - 02.26.2010 | Powershot D10 |
| Have owned a D10 for about 5 months... didn't use for about 2 months and now it starts giving me this lens error restart message... sometimes it starts up fine then when you try to zoom it shuts down and gives the message... usually restarts but still a real pain to deal with.. am leaving on a cruise this month and not really trusting this camera...does this problem get worse? | |
| Martha Gilmore - 02.26.2010 | Powershot A560 |
|
I've recieved this camera as a gift two years ago. It was working fine then one day I was attempting to photograph my daugther at a important event and the error restart appeared. It was quite frustrating at that moment because I did not have another camera. We had our home destroyed in the 2007 San Diego wild fires so pictures are those things that we are starting over with. I just want to know if it can be repaired? Martha | |
| Ken Ishii - 02.26.2010 | Powershot S90 |
| I have had the S90 for a little over two months before the dreaded "Lens Error, Restart Camera" message brought my photo-snapping days to its knees. I wish the solution were as easy as restarting the unit because I would hate to part with such a great camera. I carried it around as if walking on broken glass. After hearing the disheartened voices of others over the lens glitch, I can only surmise that Canon is to blame. | |
| wh_chee - 02.26.2010 | Powershot SX110 IS |
|
less than half years old, the camera keeps showing low battery sign even though the batttery was full charged, and even tried brand new rechargable batteries. had a few occasions of it shutting down with lens stuck half way due to low battery. since then the lens gives out mechanical sounds on zooming in. 3 months later, it suddenly got stuck while turning on the camera. no drop or knock whatsoever. 6 loud beeps and "lens error, restart camera". tried to restart few times, and same error. after few restarts, it managed to turn on, but got stuck occasionally when zooming in. and it gives out very loud mechanical clicking sounds on zooming in and out. send back to the shop where i bought it (malaysia). the shopkeeper says lens and LCD screen was not covered in warranty. !!! | |
| Jayne Paulus - 02.25.2010 | SD780 / Digital IXUS 100 |
|
I have had this camera about 20 days. It has worked fine and the suddenly won't completely turn on. It beeps 6 times and says lens error, restart camera. | |
| C Vogel - 02.24.2010 | SD870 / Digital IXUS 860 |
| Haven't used the camera in a while. Took it out of its case and got the error (repeatedly). | |
| amir - 02.24.2010 | Powershot A570 |
|
hi, I have canon powershot A570IS, after using the zoom a couple times, there was horrible grinding and I got the "Lens Error: Restart Camera" message and then it can't use anymore. How can fix it? please help me... regards, amir. | |
| EON - 02.24.2010 | Powershot S3 IS |
|
We've had the S3IS for several years, and it has been used outdoors on a number of occasions, but no drops, no mishandling, no indications of a problem other than it's stopped working. And it was a couple of days after the lens got stuck in the extended position before we actually started seeing the "Lens Error, Restart Camera" message. Not worth sending off for repair, will probably get another camera. Now that we have a Nikon D60 and D5000, we'll just replace this with a simpler point-and-shoot. | |
| Paul - 02.24.2010 | Powershot S90 |
| Gently used for one month, then suddenly "lens error" and a tilted lens on retraction. It's going to take about a month for Canon to fix since they don't have the optical assemblies in stock. | |
| Jason - 02.24.2010 | SD880 / Digital IXUS 870 |
| Nothing unusual and then suddenly the "lens error" message appeared. | |
| Shuey - 02.24.2010 | Powershot TX1 |
| The message started appearing suddenly | |
| sudhir - 02.24.2010 | Powershot SX110 IS |
| Lens wont retract. Can't use the camera anymore. Suggestions to rectify this error? | |
| asiliat - 02.23.2010 | Powershot D10 |
|
powershot D10. I used it on 2 vacations, both involving underwater, within the specs (deepest "dive" was 20 ft/6m) and less than a hour. I now have the lens error and can't even view pix. Battery did not indicate it was going on empty. | |
| Judy Carr - 02.23.2010 | Other |
| Canon PowerShot SD870 IS Digital Elph | |
| John Hagerty - 02.23.2010 | SD600 / Digital IXUS 60 |
| out of the blue I got this error. "lens error, restart camera" Canon want $110 with no guarantee that they will fix it. Is there any solution? | |
| Matt - 02.23.2010 | Powershot SX200 IS |
| Always treated very carefully, strangely though got off a 2hr flight and both this, and my ixus 75 both developed lens error. Spooky coincidence? | |
| Matt - 02.23.2010 | SD750 / Digital IXUS 75 |
| Always treated very carefully, strangely though, got off a 2hr flight and both this the ixus 7,5 and my 200is both developed lens error the next morning when i went to use them. Spooky coincidence? | |
| ron ulrich - 02.23.2010 | Powershot G9 |
| was using the camera and tried to shut it down and got error... thought it was because of low battery so charged battery still got error.. | |
| Cameron Marleau - 02.23.2010 | Powershot D10 |
|
Just happened a couple of days ago. Plugged the camera into the computer and it went away. Now, I just tried to use it again tonight and it happened again. Very frustrating!!! Just spent $349 on this camera this summer! | |
| Melissa - 02.23.2010 | SD850 / Digital IXUS 950 |
| I haven't done anything wrong at all, but the lens is stuck open just the smallest amount, like a centimeter. It won't close, and it's possibly the most frustrating thing ever. | |
| Greg - 02.22.2010 | Powershot A590 |
| Not sure what the e18 error is but my cannon lens no longer opens up all the way. It just opens a crack. Camera is less than a year old and was not dropped or anything it just stopped working. | |
| matt - 02.22.2010 | Other |
| Powershot A2100 IS | |
| Eugene - 02.22.2010 | Powershot SX110 IS |
|
The camera (Powershot SX110 IS) stopped working with "Lens Error" a year and 2 months after was purchased. It was never dropped on sand or anything like that. It happened in winter (January) and couple of weeks before it happened we were still using it. Having researched the subject of "lens/E18" error on the internet I was shocked to see how many people complain about the very same error. We spent $350 on this camera and I think would never purchase Canon camera again | |
| Roger Wiggins - 02.22.2010 | Powershot A1000 IS |
|
I get the lense error/ retart camera frequently. Some times I can't get the lense to close. Otherwise I love this Cammera. | |
| Robin - 02.22.2010 | SD600 / Digital IXUS 60 |
|
One day I started the camera and the problem was there.. "lens error, restart camera" Im still trying to fix it =\ | |
| Mike - 02.22.2010 | Powershot S3 IS |
| Camera S3IS ALWAYS gives "Lens error. Restart camera" when ambient temperature is | |
| Courtney - 02.21.2010 | SD1000 / Digital IXUS 70 |
| I've had my camera for about 4 years now. Recently Feb 2010. My flash stared to smoke. I have no idea why. I can't ask for a new one because the warranty has expired. I love my camera and I just hope it doesn't catch on fire on time I tired to use it. | |
| william Schmidt - 02.21.2010 | Powershot D10 |
| 3 months old, never even used...no water etc..nothing..now lens error message and it's toast! HELP!! | |
| Ioan - 02.21.2010 | Other |
|
SX1 IS with firmaware 2.xx (RAW format supported).New, bought December 2009 | |
| Ioan - 02.21.2010 | Other |
|
SX1 IS with firmaware 2.xx (RAW format supported).New, bought December 2009 | |
| TONY M - 02.21.2010 | Powershot A570 |
|
I have a 2 year Canon A570IS which for no apparent reason suddenly showed the "lens error, Restart Camera" message and failed to work otherwise at all. The lens would not retract fully into the camera body as usual either. After following the advice of others and having no luck I decided to turn it on again but this time I put a slight amount of pressure on the lens as it was extending... Well there was a sorry sounding click and the lens did not fully extend but upon turning it off the lens retracted into the camera as it should do! When I turned it back on the lens extended fully and is now working 100% able to take photographs as usual! That was about 5 minutes ago, and it still works. If this issue appears again I will keep you all informed. Tony | |
| Mandy - 02.21.2010 | Powershot A470 |
| After taking photos for a couple of hours the message "Lens error, Restart Camera" appeared. I certainly never dropped the camera. I had this message before - after a few days the camera worked again. | |
| Susan - 02.20.2010 | Powershot SX200 IS |
| The lens would not retract. Canon fixed this once and sent it back. It worked great for a few months and the problem happened again. The camera (SX 200IS) is treated very carefully. I was going to purchase a second one, since it's such a great camera, but the lens problem changed that. Canon warranty is good for the USA only, where it was purchased, but this camera is used overseas, making the repair process very inconvenient, especially since the camera is used in Japan. | |
| Craig - 02.20.2010 | SD750 / Digital IXUS 75 |
|
Just one day the lens didn't extend, and this error occurred. Camera was always kept in a protective case. | |
| Ximena Leon - 02.20.2010 | Powershot SX110 IS |
| The lens never was open and never came back. | |
| Alan Ennis - 02.20.2010 | Powershot SX100 IS |
| Similar to everyones - One day it is working fine - Put it away and the next time I tried to turn it on, it had the Lens Error, Restart Camera message - | |
| Donna Hasbrouck - 02.20.2010 | Powershot SX200 IS |
| Camera will not turn on past lens srror message and I cannot retrieve my pics. I have had it for 4 months, used minimally, well cared for | |
| Eric Nelson - 02.20.2010 | Powershot S3 IS |
| It worked great for 2 years. I took it too a wedding and then it just stopped working. We got the error and it hasn't worked since. | |
| felix - 02.20.2010 | SD1000 / Digital IXUS 70 |
| nothing | |
| Randy Maynard - 02.20.2010 | Powershot A1100 |
|
The camera worked great for about a year. One day it just quit working, the lens is stuck out - and I get the "lens error, restart camera" message. This is on the 1100 IS elph camera - like $250.00. I treated it with care and did not drop it or get any dirt in it. | |
| michael gerardi - 02.19.2010 | SD970 / Digital IXUS 990 |
| used for 2 months since Christmas. All of a sudden, lens will not retract | |
| Kent Felgner - 02.19.2010 | SD880 / Digital IXUS 870 |
| Have owned for 13 months. Just went to turn it on, and received this error after lens extended. Now, camera will not operate at all and lens is still extended. | |
| Laura - 02.19.2010 | Powershot D10 |
| I was taking a video and at the end i hit the power button instead of the shutter. The screen went black, but was still lit. When I got it turned on said 'lens error, please restart' Restarting doesnt make the error go away and I cant even review it, it will turn off after a few seconds. I dont want my camera to die, it cast me over 300 dollars! | |
| Mike - 02.19.2010 | Other |
| Recieved my camera from Amazon opend the box intalled the batteries and s\SD card turned on the camera and got the "lens error". Hope Amazon has a good return policy.... | |
| katie - 02.18.2010 | Powershot A2100 |
| I don't use my camera very often, but I had just taken about 10 pictures and turned off my camera. A few minutes later I tried to turn it on and there was a lens error. It didn't fall, I've never dropped it on taken it to a beach. I don't understand why it won't turn on and I can't figure out how to fix it. | |
| Paul - 02.18.2010 | SD780 / Digital IXUS 100 |
|
This Camera is two months old. I've used to no more then two times. I just had it out took a few pictures and then I started to receive this error: "Lens Error, Restart Camera". Future shop would not exchange it, so Ive sent it out to Cannon (still waiting) has anyone had any bad experiences with Cannon Warranty? I cant believe this has happened, its a great camera but I must have got a lemon. Ideas or suggestions anyone? Thanks, Paul | |
| Paul - 02.18.2010 | SD780 / Digital IXUS 100 |
|
This Camera is two months old. I've used to no more then two times. I just had it out took a few pictures and then I started to receive this error: "Lens Error, Restart Camera". Future shop would not exchange it, so Ive sent it out to Cannon (still waiting) has anyone had any bad experiences with Cannon Warranty? I cant believe this has happened, its a great camera but I must have got a lemon. Ideas or suggestions anyone? Thanks, Paul | |
| Paul Street - 02.18.2010 | Other |
|
Powershot G11, received as a Christmas present Dec 2009 - 2 months on and the lens suddenly started zooming in and out on its own. Now I get the 'lens error restart camera' message and the camera refuses to start. Very disappointing - shame I didn't see your site when I researched the Canon G11! | |
| bruce shand - 02.17.2010 | Powershot S2 IS |
| I suddenly got the e18 error and the lens is stuck in the extended position. It has never been dropped. Additionally it has always had a conversion lens adapter with a UV filter mounted so no sand or dirt could get between the side of the lens and the body. | |
| James Dale - 02.17.2010 | SD1100 / Digital IXUS 80 |
| Bought second-hand/refurbished through Ebay. One trip to a dusty part of Spain, and now "Lense error, please restart". Fixed it first time by giving it a small jolt against my hand, but has recently given the error again. Now nothing seems to fix it. | |
| Peter - 02.17.2010 | Powershot D10 |
| Purchased this a couple of months ago and keep having this problem. Can restart it with a shake, but it seems a big hassle for a new product. | |
| Khader - 02.16.2010 | Powershot SX100 IS |
|
I had purchased a new Canon SX1 IS camera online from camerakings.com in NJ to gift it to one of my cousin back in India. We just tried operating the camera for the first time and that was it. The message 'Lens Error, Restart Camera' appeared and the lens got stuck. And it never worked again. I should have researched more on the other side as well rather than the positive aspects of the camera. I am planing to get the same back to US and get it serviced as it is covered under the warranty. Just worried having invested quite a huge amount on this. | |
| Scott - 02.16.2010 | Powershot S90 |
| Got for birthday Jan 2nd, within one week to South Africa (less than three weeks!) got the Lens Error, Restart error rubbish.... Lens out, can't get it back in... Sitting in my bag useless protected by a few clean diapers... I've had great Canon exp, not this one... I had a hunch I should have listened to. If anyone gets Canon to budge please post back thx (and same, no drop, no sand). Just glad I brought new iPhone, takes great casual photos. | |
| Disappointed - 02.16.2010 | Powershot A1000 IS |
| 8 months owned- used on two occasions. Lens error, restart. | |
| Eugenio - 02.16.2010 | Powershot A1000 IS |
| exactly 1 year after bought from Amazon, we were taking pictures inside our house, everything was fine, I used the zoom to take a picture of my cats, suddenly it stopped working. The lens got stuck in extended position. Lens error message and it doesn't work anymore. It makes some noises like trying to move the lens but nothing. | |
| Bambang - 02.16.2010 | Powershot A480 |
| My camera was just 3 months old. Four times I had a 'lens error, restart camera' message on the LCD. While the previous three experiences could be overcome by replacing batteries, this last error made my camera totally unwork. | |
| J.Bergen - 02.15.2010 | Other |
| Canon Powershot SX10 IS. Purchased just over a year ago. In November, while still under warranty, it was sent to canon repair for hot pixels on faulty ccd. They replaced the ccd and cleaned camera. All under warranty and were very quick. During Christmas I got my first "lens error, restart camera". Removed batteries and replaced and it started up fine. The lens sometimes feels "off" or "sluggish" upon retracting. Now experiencing lens error again. Camera lens will not retract, and powers off with lens still extended. Of course I am no longer covered by warranty and can't help but wonder if something happened when my camera was being serviced, like maybe the barrel is misaligned. I have been extremely careful with this camera. No hits or drops. Always kept in its case when not in use. This is my first and last canon. | |
| Violet - 02.15.2010 | SD1100 / Digital IXUS 80 |
| Just starting getting the error message. Can't fix it. | |
| Stephanie Linder - 02.15.2010 | SD780 / Digital IXUS 100 |
| Very frustrating.. I have done nothing to this camera.. never dropped it or anything. & suddenly, I try to turn it on to take a picture, and it says, "Lens error, restart camera" - and the lens won't retract back into the camera. Also won't take pics. Very disappointed in Canon since I've only had this camera a little over a month. | |
| gusmar - 02.15.2010 | SD200 / Digital IXUS 30 |
| canon power shot sd200 | |
| Anton Young - 02.15.2010 | Powershot SX200 IS |
| Thank you for the lovely lens error Canon,... now i cant take any pictures anymore of Carnaval in Rio de Janerio !! Just suddenly stopped working, giving this error and the stupid part is, you cant do anything anymore with the camera !! | |
| Rob young - 02.15.2010 | Powershot S2 IS |
|
After ~21,000 shots, my Canon S2 began making squeaky, squawky noises when opening and closing the lens. After another 10 shots, just a clicking and the E18 error. Disassembly showed a rusty powder all around the lens drive motor. No other debris was in the camera. I pulled the lens moter and it was locked up - only prying against the gears would move it a little. Camera has not seen water or sand up close. It was well cared for but has seen many different climates on many types of trips. The rusty powder was from wear of the lens motor - something inside it no doubt. Everything else was nice and clean. | |
| T Eikeland - 02.15.2010 | Powershot S90 |
| Owned the camera for 5 min | |
| David Smith - 02.15.2010 | Powershot S2 IS |
| I should also add to my previous post that the camera has ALWAYS had a filter and filter adapter tube installed over the lens - even when being transported or stored. | |
| David Smith - 02.15.2010 | Powershot S2 IS |
|
I have had the Canon S2IS camera since March 2006 and it has given me relatively trouble free service taking some 30,000 shots. I did douse it momentarily in the river once - it was sealed in a plastic bag at the time - however some water did get inside the bag and subsequently was found at least inside the battery compartment. Dried it out for a week in a warm place and it provided another year of service with no problems. The last few months it has been getting progressively noisier during zoom operations - until zooming produces a noticeable "knock...knock...knock...knock..." sound. Finally, when zooming in for a tighter shot, I get the infamous E18 message. Letting the camera sit for a few days and then shaking and wiggling the lens barrel gently, unseized it - and this worked for the first few times however that was only a temporary fix. I finally bit the bullet and used the on-line directions to disassemble, clean and graphite lube. Unfortunately, during re-assembly one of the Mylar/copper electrical leads under the lens assembly snaps off. As this is un-repairable, I now have a pile of relatively decent S2 IS parts... Whether my cleaning and lubing would have solved my E18 problem I cannot say but I do know that the assembly seemed to be working smoother when I was putting it back together. I must say that I was very surprised to find tiny bits of sawdust, sand, etc. in and around the gearing - especially with the careful treatment that I have given this camera. Also with the wear exhibited - particularly on the aluminum or copper bearing ring under the main gear and on the brass points that the lens assembly spirals in and out on. All of these parts have developed a noticeable polished "toothing" from sliding on the plastic so I suppose that I am pretty sure in saying that the cameras do have a limited life. As this "toothing" is not as smooth as the original machining it may also be one of the causes of the error as that may cause sticking and retarding of movement and motion - especially as the original lubricants dry out over time. Certainly, as someone has remarked on the web there seems to be little accommodation for use and wear. Actually, I am surprised that there is not a thin Teflon sheet under the lens base to act as a sliding, lubricating surface. However, whether the problem originates here or within the spiraling mechanism of the lens barrel itself - or more likely both, I cannot say. | |
| Kate - 02.15.2010 | Powershot E1 |
| This was really depressing for me because I bought my Powershot E1 only eight months ago and it already had stoppe working right in the missle of my exchange year. The lense got stuck in the outwards position and I followed all of the troubleshooting and nothing worked, Canon will not take it back because I am outside of the country of purchase, Not impressed. Any ideas? | |
| joe h - 02.15.2010 | SD980 / Digital IXUS 200 |
| getting the lens error error | |
| Peter Solano - 02.14.2010 | Other |
|
This started when the SX10IS camera was about 2 months old, I got the "SCARY" error ,"lens error, please restart camera, It happened about twice, then ok for a while, tonight it happened about 3 times in a row. Canon suggested Leaving the camera without batteries and without the internal battery for over 20 minutes. I did that and it keeps happening, So I don`t do it anymore, because one you remove the internal memory battery you have to reset the date and all other things. Also the paint around the lens barrel is all peeled off. Definitely the canon quality SUCKS!!! Luckily the camera does restart and the lens goes back in. Because I lost a Canon SD900 I got the smae error but the lens would not go back in, after much fumbling with it the lens did go back it but the camera never focus again and it made a weird sound, like a broken or missallined gear. Canon wanted like $120 to repair it I am not in the USA at the moment so with shipping it was cheaper to buy another one. Canon cameras suck, at least the non professional ones. I wanted to go into social photography shooting at weddings, but I can not risk this camera breaking up on me in the middle of a wedding when you can not retake the pictures. It will have to wait until I a afford a Nikon. Canon SHOULD make a camera lens error recall worldwide. | |
| John - 02.14.2010 | Powershot G3 |
| Has happen twice in the last month, | |
| lala - 02.14.2010 | Other |
| LENS ERROR on SX1 February 2010. | |
| McScarface - 02.14.2010 | Other |
|
Powershot SX1 IS Camera not dropped or dirty (no sand or dust). I own the camera three months, now I get the error "Objektivfehler:Kamerarestart" and the camera won't start. Not every start, but 2 out of 3. | |
| Tom Harrison - 02.14.2010 | Powershot S2 IS |
| Camera was not dropped or abused. Lens will not open cue to E18 error. | |
| nr1 - 02.14.2010 | Powershot S5 IS |
| lens error | |
| Brandy - 02.14.2010 | Powershot S5 IS |
| We've all been duped. Ridiculous. Same lens error and the lens won't retract. Had it for 1.5 years and then all of a sudden, broken. Maybe Canon should have a recall like all the auto makers. Ugh. | |
| Douglas - 02.14.2010 | Other |
| I have bought My Canon Powershot SX1 IS in January 2010 e yesterday (13th February 2010) i turned on the camera and the Lens error, Restart camera message displayed. The lens will not go inside again. | |
| 4r4nd0mninj4 - 02.14.2010 | Powershot SX200 IS |
| Bought the camera about five hours ago from Future Shop. After waiting about two hours for the battery to fully charge, I take about five pictures and the camera freezes up on me with the lens sticking all the out "Lens error, restart camera" I am very disappointed and my Canon fandom has been greatly diminished. I will be posting my story on my website 4r4nd0mninj4.ca | |
| Aaron - 02.13.2010 | Powershot D10 |
| 35 days of ownership of d10 and upon turn on, lens error please restart. no abuse, not even used underwater.....makes a bad sound and then shuts down. very upset...lasted just over a month like everyone says....and cannot even keep it turned on for any browsing or updates, or menu use. | |
| Elena - 02.13.2010 | Powershot A590 |
| Turned on camera. It displayed the error and lens didn't come out. After a while it came but making a strange noise. I got the same error again and the lens won't go inside again. | |
| Elliot - 02.13.2010 | Powershot SX110 IS |
| Turned on the camera. Lens came out and gave the error. Lens will not go back in, continues to give error every time its powered up. | |
| Keith Bennett - 02.13.2010 | Powershot A710 IS |
| Switched camera on, lens came out but camera will not function - no display - does not return on switching off | |
| Steeve - 02.13.2010 | Powershot A610 |
| As everyone, after 3 years, E18 error. Not tacke by cannon, 100 repair asked for cleaning | |
| phil - 02.13.2010 | SD1100 / Digital IXUS 80 |
| Similar story to everyone else really. On holiday in New Zealand and all of a sudden Lens Error comes up but in my version the lens wont go back in! | |
| roos argo - 02.13.2010 | Powershot A75 |
| I have old PS A75. It had e18 error. After looking for a solution from internet, i found few methods from many pages. Luckily my problem was fixed after tapping camera on the side where is located usb connection. | |
| sandra Button - 02.12.2010 | Powershot G2 |
| The camera sounds as if it is going to start up as usual but the lens will not open. The motor sounds as if it is tired. I cannot retrieve (download), view or take any pictures. The LDC screen flashes LENS and then the camera shuts down. | |
| Tim - 02.12.2010 | Other |
| Canon SX20IS. This camera was just one month old when it gave me the 'Lens Error, Please Restart Camera' message. It was effectively dead, and I was only one week into a ten week overseas holiday. Very unhappy. My retailier grudingly agreed to treat it as a warranty issue (I paid extra for three years!). I have a replacement Sx20, and hope against hope it doesn't happen again - but I have no trust in the camera, and worry that it will fail at any moment - and I am about to go overseas for 3 months... | |
| Leif - 02.11.2010 | Powershot G9 |
| Yup, happened to us out of the blue. The camera is about 2 years old. The camera was never dropped or abused. It makes a screaming sound when we turn it on. Sounds fried. | |
| Kristin - 02.11.2010 | Powershot A560 |
|
I tried to turn my camera off, the lens would not go back in. The error said lens error, restart camera. End of story. Haven't been able to do anything to get it working. Called Canon, no help whatsoever. It's a "mechanical issue" they say and I need to send it to to have it fixed. At least $75. Ridiculous. Or offered me to buy a refurbished camera for $75, 3 month warranty. Looks like all canon cameras have the same problem. No thank you. | |
| Ryan - 02.11.2010 | Powershot D10 |
| just happened... | |
| Cabot Benton - 02.11.2010 | Powershot SX120 IS |
| My camera is a PowerShot SX120 is and is only a month old and is getting the "Lens error, restart camera" code. | |
| Michael - 02.11.2010 | SD870 / Digital IXUS 860 |
| lens still works but i have no flash. the flash light blinks but it wont flash. it can take pictures fine. when i check the firmware it says there's a e18 lenserror. i don't know why. i don't have a lens error | |
| Juzz - 02.11.2010 | Powershot SX100 IS |
|
It's buggered!! Lost my proof of purchase so no warranty!! | |
| Terry Smith - 02.10.2010 | Powershot S2 IS |
| Turned the camera on with weak batteries. Lens extended and won't retract. | |
| Nichole Bartel - 02.10.2010 | SD770 / Digital IXUS 85 |
| I've had this camera for about a year. It was fine...went to take a picture and the picture was taken way out of focus. Then the lens got stock in the outward position and I keep getting the message "lens error. Restart camera." Has anyone figured out how to fix this problem? | |
| gordon jones - 02.10.2010 | Powershot A470 |
| I turned the camera on and the message displayed was "Lense error, restart camera". I do not know how to restart camera. | |
| J Dutfield - 02.10.2010 | SD890 / Digital IXUS 970 |
| Lens error testart camera yhis has no effect | |
| VESELINA KOPCHEVA - 02.10.2010 | SD780 / Digital IXUS 100 |
|
my problem is the same. "Lens error,restart camera" please tell me what can I do to resolve the problem | |
| kirchhofer rainer - 02.10.2010 | Powershot SX200 IS |
|
The camera was working great all the time! Suddenly the lens error was coming, the camera was not dropped or whatsoever! grrrr | |
| Henry - 02.09.2010 | Powershot A95 |
| It suddently stopped working with E18 | |
| mark davies - 02.08.2010 | N/A |
| PowerShot A560 | |
| meagan - 02.08.2010 | N/A |
|
I bought a D10 in January 2009 (one month ago) I used the camera on my trip to mexico, maybe 3 times underwater. Suddenly it has stopped working. I get the "lens error, restart camers" message eveytime I try to turn it on | |
| matthew - 02.08.2010 | Powershot SX100 IS |
| purchased december. been in storage until now. not used and in box. put batteries in, and tried to turn on. get lens error message instead. | |
| yvi - 02.08.2010 | Powershot A470 |
|
i have a 5mos old cam has not been dropped or abused.2 days ago, while taking pictures it went off by itself and its lens wont retract.it wont turn on. i waited for about ten minutes, remove the battery and the memory card then turned it on and its back. a few hours ago, same thing happened, it turned off and its lens still out. but my first solution wasn't effective anymore..tsktsk can anyone help me? can this still be solve? | |
| fotso - 02.08.2010 | SD1100 / Digital IXUS 80 |
| when you start the camera , lens will not retract and we have a message "lens error restart"on the bottom of the left corner of the screen | |
| Dale Johnson - 02.08.2010 | Powershot S5 IS |
| Camera is about 2 years old and has not been dropped. Lens will not retract fully and indicates "lens error. restart camera". | |
| kristine santos - 02.07.2010 | Powershot D10 |
| i just bought this last december 2009. it happened for no apparent reason. i didn't drop it or anything. | |
| tim Erzenjak - 02.07.2010 | N/A |
|
My camera is an IXUS v2, old model but boy, it takes pretty good pictures. I was at a party last night and had the camera in my pocket. I took a few shots and vids but at some point it wouldn't start up, lens didn't retract and instead got an E18 message on the bottom of the left cornenr of the screen. | |
| Jon Skandsen - 02.07.2010 | Powershot G9 |
|
2,5 years old, suddenly stopped working. "Lens error. Restart camera." Lens will not retract. | |
| Jack - 02.07.2010 | N/A |
| User at fault. Dropped the camera from about 4 feet above the ground while the lens was extended. | |
| jeff harlan - 02.07.2010 | SD1100 / Digital IXUS 80 |
| purchased the camera last december (2008) to replace a previous canon power shot with the same issue. (the former had actually been dropped.) not sure what we're going to do yet, but thinking maybe our next camera won't be a canon. | |
| Mike Crane - 02.07.2010 | Powershot G9 |
|
Bought my camera from a UK website in early 2008, that was really a US one selling grey imports..two days into a motorcycle trip I got the lens restart error. No warranty, and 10 more days of holiday to go. Bought another G9 when I got back home, worked fine until a thief pinched the bum bag off the motorcycle last August 2009. It was thrown from a car window, less credit cards and cash, the G9 now has a lens error and bashed outer case (no surprise) but the Canon Ixus 860 works fine. Last night I successfully replaced the lens assembly to my first G9, and I'll be buying a bigger padded case! | |
| susan sayer - 02.06.2010 | SD1000 / Digital IXUS 70 |
| happened for no apparent reason | |
| Boris - 02.06.2010 | Powershot S2 IS |
| I've had the camera for about 4 years now... and this e18 error just happened about 3 weeks ago. The camera will start as normal, the lens extends out... but then I get a couple of beep-beeps, "e18" on the lcd, and then nothing. Sometimes I hear the "gears" of the lens trying to retract, but it sounds like they are grinding!!! | |
| jaz - 02.06.2010 | Powershot SX110 IS |
|
i didnt do anything bad with this cam. i and my friends had some pictures an hour ago. and when i switched it on to be uploaded in my pc, all ive got is an error that says "lens error restart camera". im so disappointed since it's only been four months ago that i bought it on credit! havent fully pay it!!! what is canon doing about this? what should consumers do with this kind of cam? what is the best thing to do? thanks, jaz | |
| Girish - 02.06.2010 | Powershot SX100 IS |
|
I am using this Camera (SX10 IS) from past 9 months only today I got the error message in screen like "LENS ERROR Restart Camera" If you have any suggestion please let me know. Thanks In Advance. | |
| john - 02.06.2010 | SD800 / Digital IXUS 850 |
| Heard a little grind in gears and then the lens would not retract. Camera is about 3 years old and well taken care of. | |
| Brian - 02.05.2010 | Other |
| I've had the SX1 for about 5 months - haven't used it in about a month, and then tonight when I turned it on, I got the "Lens error, Restart Camera" message. Agian, I haven't used the camera too much recently. Bought it from Amazon via marketplace at 6ave. Last time I do that. Any thoughts as to a fix? | |
| Joe - 02.05.2010 | SD30 / Digital IXUS i Zoom |
| This is my second izoom to do this, should have learnt my lesson the first time, but didnt read reviews like these so got another one. Really mad now. haven't got the money to keep buy camera's | |
| Steve W. - 02.05.2010 | Powershot S3 IS |
|
Turned on the S3IS and the lens extended half way before getting a "Lens Error" display. When turning it on, the lens moves back and forth several times and then I get the error message again. Same basic story as everyone else, I suppose. This camera has never been to a beach, and I regularly cleaned it. | |
| Bart Lewis - 02.05.2010 | SD1200 / Digital IXUS 95 |
| Lens protector fails to open, sent camera to Canon under warranty and they replied that it had gotten wet. As far as I know this camera has never gotten wet...I think they didn't want to deal with it since it is a known defect/problem and warranty repair would be out of their pocket. They did offer to sell me a refurbished one, but I said forget it. | |
| 8pix - 02.05.2010 | Powershot S5 IS |
|
Purchased November 2007. It's first day of shooting was in a snowstorm. Korea is a cold moist country. Never had problems before. It's been to several other countries, used in many conditions. It slowed, then stopped working on a cold, clear day. It would come on and operate as long as I didn't adjust the zoom. Then, after a few of those, it wouldn't come on at all. That was two weeks ago. No clicks, or snapping or grinding to indicate anything as broken. It simply refuses to budge. Very annoyed and disappointed that Canon gave me only two options: pay $300 to fix it or toss it. Secures their bottom line, though, doesn't it? I was debating between Canon and Nikon for my DSLR buy. Guess who wins? | |
| Todd - 02.04.2010 | Powershot D10 |
|
Lens Error, Restart Camera whats up with that? | |
| Jane - 02.04.2010 | Powershot A480 |
| Purchased via amazon.com in June 2009 to use on a trip to Ireland in Sept. Used it a few times before the trip and then 1 week into my trip, the lens started malfunctioning. the good news: I wrote to Amazon recently and they agreed to accept the return of the camera and refund my money! Yay, Amazon.com! | |
| raquel sumayang - 02.04.2010 | Powershot A470 |
| it was our fiesta here in our town i took pictures and videos when suddenly the lens don't open and nothing to display but all black... | |
| DianaK - 02.03.2010 | Other |
|
Powershot SX10 IS Camera has been back to Canon after repair, but the lens error has recurred. It's a bit random when it happens. The camera is 9 months old. | |
| Richmond Roy - 02.03.2010 | Powershot S90 |
| The camera was working great over a 3 week period. Great colors, controls and features. While on vacation it suddenly stopped working. Ironically, this is the first camera that I religiously put into a case between pictures. Others have been casually popped into pants pockets where keys, lint or other objects may be a problem. Yet I never had a problem like this one. | |
| bondryan - 02.03.2010 | SD30 / Digital IXUS i Zoom |
| my story | |
| Pete - 02.02.2010 | Powershot SX200 IS |
| Brand new camera on 4 Jan 2010. After 3 weeks of use, the "lens error" message came up!!! My holiday is ruined. | |
| katie lloyd - 02.02.2010 | Other |
|
IXUS 80 IS I bought its on Boxing day and this error happened after 26 days, the lens is stuck out and the screen says lens error. My camera also has no serial number. I bought it from a shop in melbourne and am taking it back today to see what they say. Its now after the 28 day period so they might not give me a refund! | |
| Lisa - 02.02.2010 | Other |
| I bought the Canon Powershot SX20IS used it for one day. The next time, I used it go the "lens error, restart camera". Shuts itself off, and I can't get it to do anything--not impressed with this!! | |
| David Perry - 02.02.2010 | SD850 / Digital IXUS 950 |
| Just showed up as an error. | |
| Michael Chacon - 02.01.2010 | Powershot A520 |
| Our A520 will not extend the lens on startup, and gives the "lens error, restart camera" message. | |
| milan gandhi - 02.01.2010 | Powershot A580 |
| all of a sudden it started to show the error "lens error, restart camera"...i was stuck on a family vacation without a cam... | |
| jw - 02.01.2010 | Powershot SX200 IS |
|
Had a great day of shooting. Was ready to take another pic and "lens error, restart camera". First day of a 14 day trip out of the country. I keep the camera in a padded case when not in my hand. | |
| Hoogwaard - 02.01.2010 | SD1200 / Digital IXUS 95 |
| Lens not retracting, "Lens error, restart camera" | |
| iam - 01.31.2010 | Powershot A470 |
| just stopped retracting.... replaced small flat battery, worked about 5 uses then error stuck open again. | |
| rob - 01.31.2010 | Powershot A590 |
|
I have had an A590 since last Christmas. It worked fine yesterday, today I received a lens error message. | |
| Svilen - 01.31.2010 | Powershot D10 |
| Bought it for Christmas. started getting the error within the first month and after only a couple of days of significant use (4rth day on a Carribean vacation). Camera was taken extremely good care of. The error would go away if I leave the camera off for a bit. | |
| Steve - 01.30.2010 | SD870 / Digital IXUS 860 |
|
Canon SD870IS lens wont retract. HELP Got Restart error message so i followed instructions and it still wont retract. The rectangular lens apeture area is about 20 degreees tilted | |
| Cindy J - 01.30.2010 | Powershot A480 |
| This camera is the worst. i used like five days ago is was working fine. Now it says lens error. What the hell you would think they would have fixed the problem already but they dont care. NEVER TRUST CANON EVER PLEASE RUN AWAY FROM THE CANON. YOU WASTE MONEY FOR NO REASON. JUST STAY AWAY!!!!!!!!!!!!!!!!!!!!!!!!!! | |
| Eric Sanford - 01.30.2010 | Powershot SX200 IS |
| For no reason what so ever the camera just doesn't work. It has been treated like a baby since purchased. It just reads, "lens error, restart camera". Very disappointed. Will not buy another Canon. | |
| matt - 01.30.2010 | SD780 / Digital IXUS 100 |
| none | |
| Heather - 01.30.2010 | SD780 / Digital IXUS 100 |
| I have had this camera since 7/09 only used rarely mainly to video. just started getting error for no reason. Still looks brand new. | |
| Jamie - 01.30.2010 | Powershot S3 IS |
| I went to take a picture with my camera and when the lens was trying to focus it started to make a clicking noise. Once that started, it changed to lens error, restart camera. Restarting does not change anything. I've taken the batteries out and still nothing. Very annoying! | |
| vibhav - 01.30.2010 | SD750 / Digital IXUS 75 |
| hi sir my canon ixus 75 camera suck out and the massage display on screen lens error camera restart | |
| David Adams - 01.29.2010 | SD900 / Digital IXUS 900 |
| Used my camera at New Years no problem, tried to use it 3 weeks later and all it comes up with it 'Lens error, restart camera'. This is my third digital canon elph. I was impressed with the camera's until now. This model is the Power Shot SD900 Digital Elph. | |
| keziah gratrix - 01.29.2010 | Powershot A480 |
| h | |
| Doris Simpson - 01.29.2010 | SD770 / Digital IXUS 85 |
|
I love this camera, but this sucks! Help! -Doris, VA | |
| D - 01.29.2010 | Powershot S3 IS |
| No abuse no dust at my child's concert I was using the video mode the first session it worked fine. Then during the second session it just shut down giving "lense error, restart camera". Changed batteries nothing. Now Canon wants me to pay $150 to repair a $350 camera that gives results like a $100 point and shoot. I am going back to Fuji! | |
| Oleg - 01.29.2010 | SD770 / Digital IXUS 85 |
| Hello. Help please. At me the following problem: now winter, left on the nature, the device has fallen during snow. Since then joins only on reproduction, while translating on a filming mode - the dark display and writes Е16! Our service could not understand with the reason, only have cleaned and have dried up a payment. = ((help who than can council!!! In advance thanks! I apologise for the English. | |
| Sky - 01.29.2010 | Powershot S2 IS |
| Uneventful - just quit one day, giving E18 error while making little clicking noises as if trying to extend the lens. No harsh environment or other abuse. | |
| IAN - 01.29.2010 | Powershot A480 |
| PUT CAMERA IN POCKET TURNED IT ON AND THEN GOT ERROR. HAD CAMERA FOR 3 MONTHSLOW USE.... | |
| Matt - 01.28.2010 | Powershot A2000 IS |
| Battery was almost dead, heard the lense struggling to go out when I turned it on; wouldn't go back in. Changed batteries, didn't work, and here I am. | |
| nancy - 01.28.2010 | Powershot A2000 IS |
| all of a sudden got the lense error. never abused | |
| ewa makarewicz - 01.28.2010 | Powershot A710 IS |
| going to france in a week, and seeing this mesage is a hock cuz i cant afford a new camera at the moment! how do i fix this???? | |
| Susan J - 01.28.2010 | Other |
| Had the camera for just over a month. Never dropped or abused. Turned it on this morning to check battery life. Worked fine. Tried to turn it off - lens error message. Found this website. Feeling abused by Canon! I have an S-90. | |
| Patricia W. - 01.27.2010 | Powershot A1000 IS |
| I used to love Canons but have been having problems of late. My last one developed "snow" and lines on the videos (and eventually photos) and my new one - a Powershot A1000 IS has developed the lens error after less than a year. It has never been ill-treated. I am not impressed. | |
| koh - 01.27.2010 | SD1200 / Digital IXUS 95 |
| all of a sudden got the lense error. never abused. | |
| koh - 01.27.2010 | SD1200 / Digital IXUS 95 |
| all of a sudden got the lense error. never abused. | |
| Alicia - 01.27.2010 | SD1200 / Digital IXUS 95 |
| "Lens error" 3 months after purchase :( Does not work at all. | |
| Fiona Carmen Winston-Seales - 01.27.2010 | Powershot SX110 IS |
| Battery died, lens did not retract fully. When batteries were recharged, Lens error, restart camera...came up | |
| Bob Mc - 01.27.2010 | SD750 / Digital IXUS 75 |
| Lens stuck out. Error message "Lens error, restart camera. | |
| Jack - 01.26.2010 | Other |
|
PowerShot SX1 IS I bought this camera 5 months ago, I went to use it this weekend and when I turned it on, the lens opened halfway and I received an error 'Lens error, restart camera'. | |
| Michael Dance - 01.26.2010 | SD870 / Digital IXUS 860 |
|
The camera turned on while in the case, and has not been able to recorrect itself. The lens does not retract fully and will not return into the camera unless a slight pressure is applied to the lens. I checked with a repair and was told that it will cost $60-$100 just to get a quote to fix the problem, and that the repair may cost about half the value of the camera. This is my second canon, and have been pretty satisfied for the most part, I am not happy at all with how something so trivial has put my camera out of commission... I have a family reunion next weekend, and don't like the prospect of being without my camera | |
| Justin - 01.26.2010 | Powershot SX200 IS |
| dumb dumb...havent had it more than 3 months. | |
| Tracy - 01.26.2010 | SD850 / Digital IXUS 950 |
| I bought the D850 IS soon as it was on the market, and have now had it a few years with moderate use and no issues. My son fell and hit the ground with it in his hand, it obviously took a blow. picture is all blur w/o zoom. very small zoom, almost clear image. More zoom has rough clicking sounds then lens error. | |
| Jane Donaghey - 01.26.2010 | Powershot A560 |
| I had no idea so many have had similar problems with Canon. Has anyone sent their camera for repair? What was the result? I hate to just throw away this camera. | |
| Deb Donaghey - 01.26.2010 | SD450 / Digital IXUS 55 |
| Canon SD 450 ....Went on vacation, camera worked fine for few days then lens froze. Had to buy cheap replacement camera to get pix of holidays. My sister's camera did same thing. I will enter her info too. It's an A560. What is it with Canon. Why haven't they fixed this problem. Wish I'd found this website before we bought our Canon cameras. | |
| Craig - 01.26.2010 | N/A |
| Sorry, I have a Cannon Powershot SD950 IS Digital ELPH | |
| Craig - 01.26.2010 | N/A |
|
Taking pictures all day and in the middle of taking a picture, the camera turned off with the lens extended. There was no bang or drop of the camera. I have two batteries and charged them to see if that was the probelem (not). I am still not sure what or why it happened. | |
| M - 01.26.2010 | Powershot SX120 IS |
| btw its ixus 860IS | |
| M - 01.26.2010 | N/A |
| sometimes would happen when in the case (which cam with the camera) and the power button was hit accidently and the case prevents the lens from coming out and you siply power off power on...that being said, today it just wont come out at all, and the motor works sounding like its trying but the gears have a problem or its stuck or something. Any ideas? | |
| Danko - 01.25.2010 | Powershot D10 |
| I bougth a Canon D10 3 moths ago and get Lens error, restart the camera and is unusable. | |
| Jener - 01.25.2010 | Other |
|
I bougth the Canon SX1 IS 2 months ago, used very few times, and now, 3 weeks aftes last use, I received the fatal message "Lens error, restart camera". I hope the B&H honor the warranty of 1 year to an international buy. | |
| Howie - 01.25.2010 | Powershot SX110 IS |
| Turned on my camera and the lens jambed part way out. | |
| pradyumna - 01.25.2010 | SD790 / Digital IXUS 90 |
|
Cam model : powershot sd790. When the cam switch on Lens error, restart camera message is showing and lens are not closing at all. Please let me know how to solve this problem Thank You. | |
| Elena - 01.25.2010 | SD30 / Digital IXUS i Zoom |
| I have no idea what happened but one day, the lens didn't want to come out and E18 was shown in my screen. My dad bought it for my birthday and even the canon people suggested me to buy a new one but buying a new one with your own money is different than someone giving it to you specially for your birthday.. I think I have to fork out the large sum of money (Malaysian ringgit 431) just to repair it when I can get something way better less than 400. | |
| M. McMichael - 01.25.2010 | Powershot S90 |
|
After less than one month of use I started getting this lens error - restart camera when the lens didn't close correctly. My family member also bought this camera and had the exact same problems within the first week of use!! | |
| ellen wilson - 01.25.2010 | SD750 / Digital IXUS 75 |
| i think my camera may have sand in it, as i took it to the beach today, however i've constantly been having trouble with the message 'lens error restart camera' | |
| Richard - 01.24.2010 | Powershot S50 |
| Just stopped working one day. if i turn it on and off eonugh times(like 100 or more) then it works again for a shoet while. | |
| rodney schwartz - 01.24.2010 | Other |
| PowerShot SX1 IS | |
| Darrin Lloyd - 01.24.2010 | S110 / Digital IXUS V |
| Fantastic camera for its time. Just stopped one day with the E18 error, Now it just rests in my wardrobe to remind me not buy another Canon camera. | |
| Jesko - 01.24.2010 | SD1000 / Digital IXUS 70 |
| lens extended, i took some pictures. when i was done and turned it off, the lens wouldnt slip back in. now it's stuck and it says:"lens error, restart camera" | |
| Marc White - 01.23.2010 | Powershot S90 |
| Starting occurring soon after purchase | |
| Luisa Conesa - 01.23.2010 | Powershot S90 |
| Out of the box, took a few test shots, and then the lens camera error. HELP!!!!! | |
| Marc Rubald - 01.23.2010 | Powershot S90 |
| hi | |
| John Thomas - 01.23.2010 | Powershot SX110 IS |
|
Have had this happen three times so far. The first time (just before we left for a Disney World vacation) we just cycled power several times to fix. Second time the power cycling did not work so filled out warranty repair stuff online and just before shipping the next day I checked it and it worked again. Happened again yesterday. I physically moved the lens around the circumference of the outer housing with lens extended (kind of a jiggle motion maybe), then turned on and it worked again. We are going to go buy a PowerShot G11 today for our main camera and will use this SX110 as a backup device or for extreme conditions. | |
| Torsten Schfer - 01.23.2010 | SD870 / Digital IXUS 860 |
| Camera is about 1 year old when switching it off the lens didn't zoom in. when I switch it on I get the error message "Objektivfehler: Kamerastart" (German Language) | |
| David Simons - 01.23.2010 | Powershot A480 |
| Very similar to other reports. Got E18 error 2 days after buying the camera for my niece as a birthday present. It "fixed" itself and then 6 months later the E18 error has re-appeared. | |
| Mark Perry - 01.23.2010 | SD770 / Digital IXUS 85 |
| The camera is giving a lens error and it will no longer retract. Of course, it just went out of warranty approximately 2 weeks ago. | |
| carol hairston - 01.22.2010 | Other |
| went to use my camera and i got a lens error and to restart doesn't work used it the night before and was fine a lot of money spent for this kind of problem. | |
| Steve - 01.22.2010 | Powershot TX1 |
| TX1 | |
| Ken Rahaim - 01.22.2010 | Powershot S90 |
| Takes great photos when the lens work. Have only had it for about a month. I'm hoping there's an easy fix for this. | |
| Mathan - 01.22.2010 | Powershot S2 IS |
| There is no visible mistake. The camera makes lot of noise when the lens is trying to zoom in or out and the E18 pops out. Tried all possible ways to clean the camera except opening it. No luck. | |
| Lilly Keigan - 01.22.2010 | Powershot A2000 IS |
| The lense will not pop out and I keep getting the error, I don't know why? | |
| J Thomas - 01.21.2010 | Powershot A480 |
|
After six months of use with no abuse, the camera lens malfunctioned with the "lens error restart camera" message. I was able to gently push the lens back down into the retracted position. It does make a horrible grinding noise when the lens comes out or is retratced. I am lookimg for serial numbers of the a480 which are known to have GOOD build quality, without the lens error. Has anyone come across the serial numbers of GOOD build quality for the a400? | |
| Krishna - 01.21.2010 | Powershot S2 IS |
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Hello... First of all - thanks to all those who've posted their suggestions. I have a Canon S2 IS camera and I loved using it. However on this fateful day, my camera just touched its bottom into water, while I was trying to cross a small stream. Though immediately I was able to take few pictures, after a while it locked up and the lenses barrel won't move. Few seconds after I switch on, it would give multiple beeps with that dreaded E18 error. Since didn't want to experiment much, I took it to the lone Canon authorized service centre. They kept it for about 4 days and later I was told that the optics has gone and needs a replacement. This would cost me about Rs. 10000 ($200), which is almost 2/3rd of camera cost. Did not want part with that much money, I took it back home, unrepaired (had to pay a nominal charge for opening up investigating the problem) and wanted to try out the options listed down on this page. Viola! One options really worked. I switched it on while holding the "Record" button and the barrel popped out, albeit with a little noise, indicating that some dust would have gone in. Tried few times switching it off and on and now it works as usual. I tried with all photos as well as video shooting and confirmed that all is well! Thank you so much for saving me a big money and did not have to throw away a camera that I owned for long. I wish everyone all the best with their cameras. Best, KK | |
| MelC - 01.21.2010 | Powershot A480 |
| Had may A480 powershot less than 2 months and went away for the weekend and when I got it out to use the Lens error message came up. The lens is stuck out and will not retract. Purchased in Argos who are insistent that I am not entitled to a refund and that they must send it off for repair at my expense because I cannot find the receipt. The only thing I can think of that may have caused this is the very cold weather at the moment but the camera had been in a proper camera case inside my handbag. | |
| Antan - 01.20.2010 | N/A |
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Have not abused or dropped camera, but there is a slight dent on the lens, so I figure it might have been pressed towards something when carried around in a bag. Anyhow, lense froze when being in extracted position, and hasn't moved since (one and a half year ago, and many tries to startup). This is my third camera, all of which have had lens errors, though this is the only one that might have been subject to an impact. Not buying a camera with an extracting lense again, and certainly not Canon, since they wouldn't have it repaired, whereas Casio took the camera back and fixed it well after warranty period. | |
| Eric - 01.19.2010 | Powershot SX200 IS |
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Bought my camera from Costco in May of 2009. 90 day return policy is expired. Got "lens error/re-start camera" message on screen. Flash doesn't pop up and there seems to be no sound of camera straining to open lens, which makes me think it may be an electronic function problem, rather than a mechanical problem. I have kept the camera in immaculate condition, because I love (or DID love) its performance. NOTE: I have had SOOOO many purchases from Costco go bad on me that I am fairly well convinced that Costco is a dumping ground for manufacturer's products with issues. I would like to find a website which investigates this. Now I have to find the warranty with Canon and hope it is a one year warranty, otherwise I will be thanking the contributors to this website for helping my case against Canon. Note that this camera has a particularly large lens for a pocket model, with a 12x zoom. I wondered if this had anything to do with the problem, but I found only 37 others on this website with this model. I would suggest making the camera list searchable by categories, like what kind of problem exactly, where purchased, and certainly to be able to find the other cameras like mine, lumped together. Thank you. | |
| Lisa - 01.19.2010 | SD790 / Digital IXUS 90 |
| Camera was working fine over the past 8 months we've had it. Without warning, went to use it and the lens is stuck, will not retract, and on the screen it displays "lens error, restart camera". Rendered useless now??? Consider me not impressed. | |
| Richard@BGHS - 01.19.2010 | Powershot G9 |
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We are a Visual Arts college status High school, and made the decision to standardise on Canon G9 cameras for Media, English-Media, Photography courses and a number of arts related staff. Resulting in a total pool of cameras of perhaps 40 cameras. We have high visual standards hence the choice of a relatively expensive compact. We have had these for some time now, and failure rate due to lens stuck error is sometimes one a week, sometimes two while school is in session. Repair cost per camera that we keep going is about 100 -120. Just rang Canon (UK) to talk to someone high up about this. Mentioned reputation, and camera recommendation for student purchases. Has been escalated to L2. will see what happens. Not hopeful of any particular result, but called into question the standard of build (lens assy). | |
| jennifer - 01.19.2010 | Powershot A450 |
| TURNED CAMERA ON AND LENS WON'T GO BACK IN. sAYS RESTART CAMERA. hOW DO I DO THAT? | |
| imani Taylor - 01.18.2010 | Powershot A1000 IS |
| will what happened was it was with my laptop case and i toke it out and when i tried to turn it on it didnt work it said leans error and restart the camera | |
| Graham B - 01.18.2010 | SD1000 / Digital IXUS 70 |
| I just turned it on to use it, the lens extended and froze with the lens error, restart camera message. Have tried blowing around the lens with compressed air to no avail. Just bought two ixus is80's as xmas presents hoping and fingers crossed they dont have the same problem, but looking here it may be a matter of time. (can only hope it will be in the warranty period) | |
| Kevin Quigley - 01.17.2010 | Powershot S2 IS |
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I was in the Sierras taking photos of the kids skiing in the snow and the camera would not zoom. I managed to take a few photos and then the lens would not retract and I got the E18 error. I have tried compressed air, and tapping it but no avail. Bummer the camera is only 3 years old so is out of warranty | |
| Eddie - 01.17.2010 | SD300 / Digital IXUS 40 |
| it was working fine now i got the evil E18 message :( | |
| Jeff Webb - 01.17.2010 | Powershot D10 |
| the d-10 is billed as a camera ready for adventure. unfortunatly, i never got that opportunity. | |
| Manish - 01.17.2010 | N/A |
| SX1 IS | |
| Meziani - 01.17.2010 | SD850 / Digital IXUS 950 |
| The lens would not retract. I bought this camera on July 26, 2007 and used it sporadically since I don't have time to take a lot of pictures. This camera wasn't dropped, used under harsh/adverse conditions or improperly stored (too hot or too cold type of storage). I bought this camera for $388 then. It turned out to be an expensive disposable camera. I am very dispointed with the canon brand. They used to be a reputable company. | |
| Pete Berg - 01.17.2010 | N/A |
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My first Canon Powershot... it was working fine, and then one day after a few days without use, I got the lens error. The lens would not open up, inexplicably. This also happened with another Powershot of mine, last night. This is a ridiculous, Canon! | |
| Pete Berg - 01.17.2010 | SD780 / Digital IXUS 100 |
| Was taking pictures, and the lens would not retract...and lens error message... This is the second time this has happened to me with a Canon Powershot camera (previously with an SD600). | |
| Wilek209 - 01.17.2010 | Powershot A480 |
| The camera was working just fine; it was never abused in any way, but now I get the "Lens Error - Restart Camera" thing after just letting it sit there for a couple of days without use! | |
| buytaert - 01.17.2010 | SD870 / Digital IXUS 860 |
| just 1.5 year old. guarantee expired. Pissed off ! Will never again buy another canon camera. There are other brands to try.Will try to open it myself. | |
| Adam - 01.16.2010 | Powershot SX120 IS |
| Well, I've had the camera for near two months. Just this afternoon, I was on a hill overlooking the Tennesse River when I spied two young raccoons drinking by the waterside at sunset...I went to maximum zoom and got some nice shots, then turned the camera off. Lens retracted as usual. I walked on up the trail and found a massive owl pellet and pulled the camera out and turned it on to shoot that, at which point the lens extended all the way out fidgeted a bit and then gave me the error. Lens remains extended and won't retract at the current time. You'd think they would have figured it out by now. Otherwise, it's been a good camera, though it sure seems to suck down some batteries... | |
| Jane - 01.16.2010 | SD500 / Digital IXUS 700 |
| A couple of months after purchasing the camera, we got the E18 error. We had to send it back to the shop - it cost us about $100 to have it fixed. We've had the camera two years and have just received another E18 error. We are not happy at all. Any help would be greatly appreciated. | |
| Marc - 01.16.2010 | Powershot S90 |
| Same problem here...but it happends less lately!! | |
| Melissa - 01.15.2010 | Powershot A480 |
| It has been having trouble focusing (pictures are a but breary in the viewer. I was using the camera, needed to change the batteries. Once I did change them there was a strange noise from the lens and then it would not open. It had the message 'Lens error, Restart Camera.' | |
| Laura - 01.15.2010 | SD890 / Digital IXUS 970 |
| It just stopped, just when I had a wild animal in the picture | |
| joanne lua - 01.15.2010 | Powershot D10 |
| After using my camera in the swimming pool, 4 days after it says lens error restart camera. What am i going to do with this problem? | |
| - 01.15.2010 | N/A |
| Andy Rosado - 01.14.2010 | |